I made several withdrawals to my MasterCard card last week and one of them got pending status.
I have opened ticket immediately, but the support can't provide any information when the issue will be solved or what's the reason. Since that I avoid using CEX.io, I'm afraid to have funds locked.
Please, can you give me any direction, how to solve the issue?
User ID: up110629383
Transaction: 5770169829
Ticket: 700916
I once tried CEX.io to buy some ETH to them but i can't withdraw those ETH without compromising my identity to them. I think one of the main reason is that if you are not a verified users there, you can't get what you buy to them and it sucks. That's why i stop using CEX.io since then i'd rather prefer shapeshift if that's the case.