Bitstamp has had my funds locked for 2 weeks and refuse to let me withdraw

[Realpra]

So first many months ago I upload my passport and a phone bill. They deny that because the bill is electronic, so I just went within their limits.

Ok, but NOW they wont let me withdraw ANY money at all, so I sent my payslip addressed to my name and scanned in physical form and I have had no answer even acknowledging they received something.

Horrible service and I am seriously considering paying more at localbitcoins or anything else next time - then at least my money is not locked forever.

How are these guys so much better than MtGox again?

[SPC_Bitcoin]

sorry if this is a lame question, I have no experience with those KYC type exchanges, when you say "get your money" does that mean you exchanged bitcoin for some fiat and can't withdraw it? or if it is bitcoin you want, can't you just send it to another wallet somewhere else?

Slovenia... hmmm

there was another dude on the forum who kept entering the wrong password for a few days, then got it correctly, cracked it open.

[pand70]

Maybe you want to take a look at this https://bitcointalk.org/index.php?topic=309270.msg3334137#msg3334137

[Realpra]

sorry if this is a lame question, I have no experience with those KYC type exchanges, when you say "get your money" does that mean you exchanged bitcoin for some fiat and can't withdraw it? or if it is bitcoin you want, can't you just send it to another wallet somewhere else?

Slovenia... hmmm

there was another dude on the forum who kept entering the wrong password for a few days, then got it correctly, cracked it open.

I'm attempting to withdraw Bitcoin. Normal process, no API and I can log in just fine. It says I need to verify my account.

I still have not heard a word from Bitstamp.

[hazek]

We kindly ask users who are unable to verify their account but have a balance with Bitstamp to please submit a support ticket here: https://www.bitstamp.net/support/ where you will be given further instructions for the resolution of your case.

[SPC_Bitcoin]

so much for "frictionless"

I'll stick with local exchanges on https://localbitcoins.com/