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Author Topic: Don’t deposit on Bitstarz - scam  (Read 1116 times)
Joel_Jantsen
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March 12, 2018, 07:47:43 PM
 #21

Did he somehow gain an unfair edge?  If not, just pay him.  If so, explain.
No they won't pay him because apparently he violated one of their terms which are a subject to the judicial system they're associated with ! Don't you think we have came too far off the usual drama casino's do when it comes to paying someone their own money ? The fact is,all the rules and regulations apply only for the money that is being sent from the casino and not deposited.

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TwitchySeal
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March 12, 2018, 07:53:04 PM
 #22

Did he somehow gain an unfair edge?  If not, just pay him.  If so, explain.
No they won't pay him because apparently he violated one of their terms which are a subject to the judicial system they're associated with ! Don't you think we have came too far off the usual drama casino's do when it comes to paying someone their own money ? The fact is,all the rules and regulations apply only for the money that is being sent from the casino and not deposited.

I mean it's possible that the guy somehow cheated to get his account in the positive or deposited with stolen cc or something?...but obviously if he never requested a cashout bitstarz would not have any problem processing as many deposits as possible.


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March 12, 2018, 08:06:33 PM
 #23

Did he somehow gain an unfair edge?  If not, just pay him.  If so, explain.
No they won't pay him because apparently he violated one of their terms which are a subject to the judicial system they're associated with ! Don't you think we have came too far off the usual drama casino's do when it comes to paying someone their own money ? The fact is,all the rules and regulations apply only for the money that is being sent from the casino and not deposited.

I mean it's possible that the guy somehow cheated to get his account in the positive or deposited with stolen cc or something?...but obviously if he never requested a cashout bitstarz would not have any problem processing as many deposits as possible.



Exactly my point my friend, as long as you deposit and lose the casino has no problem with you.
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March 13, 2018, 12:03:00 AM
 #24

How much did you win?

You can report your case using Report Issue.

You can read in the comment section here Curacao licensing scam operators how Marg lost 250000 AUD within a few months, even though her account was already closed for excessive gambling.

This person is a scammer and those hyperlinks are deceptively leading to his own site, not anywhere on this forum.
Where exactly did I claim these are links to this forum?

Have you already opened a scam accusation on this forum? If not, why not?

Game Protect - Online gambling consumer protection service
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March 13, 2018, 02:28:48 PM
 #25

unsolved
poplolnman
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March 13, 2018, 02:44:59 PM
 #26

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
Shady casino always do this , they do allows you to play as long as they think it's cost nothing but profit for them even though you did broke their terms. But once you win big they'll try everything to prevent you have the money that actually you've won there. I'd say it's only miracle could help you out to get the fair result , to get a win win solution , bitstarz aren't a good place to put your money in to play , some of my colleague did feel scammed with them several years ago due this terms game. Let it go provabvyfair0 , they would do nothing but ignore you.

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March 17, 2018, 03:03:45 AM
 #27

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!

Hi there,

So, it's not just one account you have extra, but at least two accounts extra, and we can link multiple other accounts to your account. It's hard sometimes
for a casino to put all the fraudulent details out there of an account, because we still have to protect the identity of the player. However, here are some
details which we can share without putting your identity in jeopardy.

We have 3 accounts in your name. Emails follow the same pattern and on the account, it's your name. These 3 accounts has been opened in less
than 10 days, so it's not the case of you forgetting you had an account with us and got a new one. You have deposits on one of the other accounts
which was created 8 days ago.

Further details here also include you trying to deposit using a foreign card in another persons name on your account, which also breaches another
term in the casino, and that one of your email addresses is related to another fraud thread here on Bitcointalk. With the consent of the OP, I'd be happy
to share a link to that thread.

I understand that there's a bit of skepticism from a lot of people in the forum, because there's been quite a few scam accusations against us. With that
being said. Pick any online casino out there and google the name followed by the word scam, and you'll see it's not just us. There's just two conclusions to be drawn here, either we're all a bunch of scammers, or not everything that is written online is true. I don't claim to be right every time, as we have indeed
corrected ourselves when we've messed up in the past, and I think if you have messed up, you should make it right.

I think there are two sides to every story here, and if we all are objective and coming with rational arguments both ways here, we can have a productive discussion.

Olle, BitStarz


There are a lot of negative reviews. I myself convinced myself that something is wrong, We have many computers, one PI people come to register and play, I tried, I won with the bonus of 100 euros. Since they have stolen from 1 ip 1 account, the winnings were canceled. But before that they asked us to verify the card, by crediting 20 euros, why is it necessary? If the winnings are canceled, the account
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March 17, 2018, 03:35:37 AM
 #28

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
[/quote


Not what loyalty to the players, problems with the conclusions.
20 euros can not return to the card, all some problems.
did the tests of the casino, we recommend that you spend time reading the rules, and then register and make a deposit.
There are many underwater rocks.
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March 17, 2018, 04:10:34 AM
 #29

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!



Sasha
The hero of online support
Sasha
Hello! How can I help you?
Sergei Muratov
Hello. No decision on the withdrawal?
Sasha
Unfortunately, we have not received a reply from the payment system yet.
I can suggest you try the option with the qiwi-purse that we offered earlier
Sergei Muratov
For verification how much do you need?
Sasha
The minimum deposit is 20 EUR
Sergei Muratov
Why is there minimum 5 on the site?
This is where the payment method Read
Sasha
Oh, yes, that's right. Mistakenly called you the minimum amount of payment.
I'm sorry for the mistake.




It's ridiculous is our correspondence, the second day.
I'm already offered to make bets the payment will be or not?
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March 17, 2018, 04:11:48 AM
 #30

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!



Sasha
The hero of online support
Sasha
Hello! How can I help you?
Sergei Muratov
Hello. No decision on the withdrawal?
Sasha
Unfortunately, we have not received a reply from the payment system yet.
I can suggest you try the option with the qiwi-purse that we offered earlier
Sergei Muratov
For verification how much do you need?
Sasha
The minimum deposit is 20 EUR
Sergei Muratov
Why is there minimum 5 on the site?
This is where the payment method Read
Sasha
Oh, yes, that's right. Mistakenly called you the minimum amount of payment.
I'm sorry for the mistake.




It's ridiculous is our correspondence, the second day.
I'm already offered to make bets the payment will be or not?



If for 20 with 100 people
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March 17, 2018, 05:38:40 AM
 #31

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!

Hi there,

So, it's not just one account you have extra, but at least two accounts extra, and we can link multiple other accounts to your account. It's hard sometimes
for a casino to put all the fraudulent details out there of an account, because we still have to protect the identity of the player. However, here are some
details which we can share without putting your identity in jeopardy.

We have 3 accounts in your name. Emails follow the same pattern and on the account, it's your name. These 3 accounts has been opened in less
than 10 days, so it's not the case of you forgetting you had an account with us and got a new one. You have deposits on one of the other accounts
which was created 8 days ago.

Further details here also include you trying to deposit using a foreign card in another persons name on your account, which also breaches another
term in the casino, and that one of your email addresses is related to another fraud thread here on Bitcointalk. With the consent of the OP, I'd be happy
to share a link to that thread.

I understand that there's a bit of skepticism from a lot of people in the forum, because there's been quite a few scam accusations against us. With that
being said. Pick any online casino out there and google the name followed by the word scam, and you'll see it's not just us. There's just two conclusions to be drawn here, either we're all a bunch of scammers, or not everything that is written online is true. I don't claim to be right every time, as we have indeed
corrected ourselves when we've messed up in the past, and I think if you have messed up, you should make it right.

I think there are two sides to every story here, and if we all are objective and coming with rational arguments both ways here, we can have a productive discussion.

Olle, BitStarz

You are a Bitcoin Gambling Site, your argument on proving that he is using multiple accounts and also linking his card seems to be not right. Yes it is money but your are a Bitcoin gambling site players who are betting in your site wants to remain anonymous and they don't want to be process like any normal gambling site. Closing his account now which he have won big seems to be not right as you are not letting him have the money he won.  You must know that he has the right to his money and having multiple accounts does not prove that he have cheated on winning big on one of them.

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March 17, 2018, 08:14:57 AM
 #32

be cautious guys with your money  Angry
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March 17, 2018, 01:47:57 PM
 #33

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!

Hi there,

So, it's not just one account you have extra, but at least two accounts extra, and we can link multiple other accounts to your account. It's hard sometimes
for a casino to put all the fraudulent details out there of an account, because we still have to protect the identity of the player. However, here are some
details which we can share without putting your identity in jeopardy.

We have 3 accounts in your name. Emails follow the same pattern and on the account, it's your name. These 3 accounts has been opened in less
than 10 days, so it's not the case of you forgetting you had an account with us and got a new one. You have deposits on one of the other accounts
which was created 8 days ago.

Further details here also include you trying to deposit using a foreign card in another persons name on your account, which also breaches another
term in the casino, and that one of your email addresses is related to another fraud thread here on Bitcointalk. With the consent of the OP, I'd be happy
to share a link to that thread.

I understand that there's a bit of skepticism from a lot of people in the forum, because there's been quite a few scam accusations against us. With that
being said. Pick any online casino out there and google the name followed by the word scam, and you'll see it's not just us. There's just two conclusions to be drawn here, either we're all a bunch of scammers, or not everything that is written online is true. I don't claim to be right every time, as we have indeed
corrected ourselves when we've messed up in the past, and I think if you have messed up, you should make it right.

I think there are two sides to every story here, and if we all are objective and coming with rational arguments both ways here, we can have a productive discussion.

Olle, BitStarz

You are a Bitcoin Gambling Site, your argument on proving that he is using multiple accounts and also linking his card seems to be not right. Yes it is money but your are a Bitcoin gambling site players who are betting in your site wants to remain anonymous and they don't want to be process like any normal gambling site. Closing his account now which he have won big seems to be not right as you are not letting him have the money he won.  You must know that he has the right to his money and having multiple accounts does not prove that he have cheated on winning big on one of them.
Been reading up and this is really a shady act which a certain casino do make alibis or creating problems which the main issue here is on his big winnings.If a player do lose up the casino have no complaints on it and no such actions been made but if someone do able to make some big wins then they do start to make issues which isnt really right at all. Having multiple accounts doesnt really make sense at all as long he did able to win legally with those accounts theres no right to hold on.


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March 17, 2018, 02:12:50 PM
 #34

So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
Shady casino always do this , they do allows you to play as long as they think it's cost nothing but profit for them even though you did broke their terms. But once you win big they'll try everything to prevent you have the money that actually you've won there. I'd say it's only miracle could help you out to get the fair result , to get a win win solution , bitstarz aren't a good place to put your money in to play , some of my colleague did feel scammed with them several years ago due this terms game. Let it go provabvyfair0 , they would do nothing but ignore you.
I have seen this casino do this to many other players who go to their casino in the past.
They claim they have multiple logins and accuse them of cheating them from bonuses given to those account or accounts in question.
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March 17, 2018, 06:19:21 PM
 #35

I never had a issue on Bitstarz. "Mike" was always helpful with me, and never had more than 1 account. Never had to wait over a few hours on even the free play winnings withdrawls, and I made some I call big wins. Upwards of $3-$500. To some that may not be big, but it was to me. But anyways, I've won several (over 3) times on free spins and withdrew came no issue. Maybe its a casino thats going downhill. No idea. Will be watching in the future for sure.
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March 17, 2018, 07:16:51 PM
 #36

I never had a issue on Bitstarz. "Mike" was always helpful with me, and never had more than 1 account. Never had to wait over a few hours on even the free play winnings withdrawls, and I made some I call big wins. Upwards of $3-$500. To some that may not be big, but it was to me. But anyways, I've won several (over 3) times on free spins and withdrew came no issue. Maybe its a casino thats going downhill. No idea. Will be watching in the future for sure.

BitStarz may not be completely dishonest but that doesn't mean someone should play there. The need for verifications, doubt whether you will get withdrawals because of a simple mistake etc. aren't something that belong to crypto gambling.

I'm very biased but I don't think it's completely unjustified to suggest BitDice to people. We might not have all the fancy bonuses BitStarz does but what bonuses we have come without gimmicks.

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TwitchySeal
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March 19, 2018, 06:31:53 AM
 #37

BitStarz may not be completely dishonest but that doesn't mean someone should play there. The need for verifications, doubt whether you will get withdrawals because of a simple mistake etc. aren't something that belong to crypto gambling.

I'm very biased but I don't think it's completely unjustified to suggest BitDice to people. We might not have all the fancy bonuses BitStarz does but what bonuses we have come without gimmicks.

Well said.

I hope Mike takes this to heart.

He probably will not. (I've put a bunch of effort into trying to have reasonable conversation with him - I'm pretty sure it was all a big waste of time)

But maybe he will?

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March 22, 2018, 10:50:51 PM
Last edit: March 22, 2018, 11:38:09 PM by game-protect
 #38

What lead you to deposit and play at Bitstarz?

It is their scam tactic! BitStarz.com SCAM! 2800$ stolen on Bitcoin Casino

Game Protect - Online gambling consumer protection service
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March 23, 2018, 09:07:01 AM
 #39

I never had a issue on Bitstarz. "Mike" was always helpful with me, and never had more than 1 account. Never had to wait over a few hours on even the free play winnings withdrawls, and I made some I call big wins. Upwards of $3-$500. To some that may not be big, but it was to me. But anyways, I've won several (over 3) times on free spins and withdrew came no issue. Maybe its a casino thats going downhill. No idea. Will be watching in the future for sure.

BitStarz may not be completely dishonest but that doesn't mean someone should play there. The need for verifications, doubt whether you will get withdrawals because of a simple mistake etc. aren't something that belong to crypto gambling.

I'm very biased but I don't think it's completely unjustified to suggest BitDice to people. We might not have all the fancy bonuses BitStarz does but what bonuses we have come without gimmicks.

This entire conversation could have been done in personal messages, while the player is in clear violation I don't understand the rules. They don't want you to have more than one account and won't pay if you win in another account but they very nicely allow the deposits to take place in multiple accounts. I feel if not the winning amount then his deposit should be returned along with interest. I'm not the best person to say this, but considering so many red on their profile it's kind of risky to play isn't it? I agree with Boxxob here, there're so many casinos out here, and each time you open their thread someone complaining but at bitdice I rarely seen complaints but make a decision for yourself.

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March 24, 2018, 01:05:44 PM
 #40

While the conversations from @bitstars.net were fairly civil, sans the near-privacy exposé in their screenshot, the responsible thing to do in this situation would have been to allow the user to withdraw their winnings, and then close their account. That is unless, of course, fraud or cheating was committed, which hasn't been proven by the operator of the casino.

As per the BitStarz Terms & Conditions, it states:

Quote
3.1.2
You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@bitstarz.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.



The user here obviously had multiple accounts, but if they, in fact, did reach out to you via your support, then they obviously did read this term and attempted to do things the proper way.

I don't know who's to blame here, but as an outsider looking in, I will say that the behavior not to pay this user (and subsequently banning their account), unless the user gamed or cheated the system, is a bit more "shady" than the user violating T's & C's in creating more than one account. Yes, it's against your terms. But now that this issue has been made public, you could have gained more credibility and clout from having allowed the withdrawal and then closing the user's account.

That's just my 2 cents.

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