Is Danarium coin a scam

[madbloke]

sounds dodgy to me.
You are not allowed to buy in person over the counter , not even in Finland ?
If you ask them by email for a phone number you get this reply -

-------------------------

Dear Customer,

At the moment we do not have a phone
Denarium Customer Service
----------------------



Customer service =

[krogothmanhattan]

I have bought loaded and unloaded coins from Denarium and never had any issues

[digicoinuser]

If the lack of human customer service is a turn off I'd recommend purchasing from somewhere else.  I feel it's an issue with business in general and not crypto.   

[wheelz1200]

For most crypto physical makers they dont have a "storefront, nor a customer service number.  Nothing unusual with denerium its pretty much everyone in this space that does business like that.

[dozerz]

they are legit, however their postage charges are ridiculous.

[killyou73]

they are legit, however their postage charges are ridiculous.

What are their postage charges like?

[owlcatz]

they are legit, however their postage charges are ridiculous.

What are their postage charges like?

They ship from Finland. You can figure it out.

[krogothmanhattan]

they are legit, however their postage charges are ridiculous.

What are their postage charges like?

They ship from Finland. You can figure it out.

They ship Fedex and charge up to $75 especially for precious metal coins

[TMAN]

they are legit, however their postage charges are ridiculous.

What are their postage charges like?

They ship from Finland. You can figure it out.

they also want VAT for gold coins when VAT isn't applicable. They lost me as a client on the last release as I was looking to purchase a few of the 1oz gold 1BTC coins

[killyou73]

they are legit, however their postage charges are ridiculous.

What are their postage charges like?

They ship from Finland. You can figure it out.

They ship Fedex and charge up to $75 especially for precious metal coins

Idk it's that the normal rate from Finland to USA with insurance and what not?

I don't understand how they can charge a VAT if it's not applicable, and the bitcoin community still supports them?

[Rmcdermott927]

sounds dodgy to me.
You are not allowed to buy in person over the counter , not even in Finland ?
If you ask them by email for a phone number you get this reply -

-------------------------

Dear Customer,

At the moment we do not have a phone
Denarium Customer Service
----------------------



Customer service =

Denarium has been a well reputed source for physical cryptocoins for some years now.    I have not heard of any problems, and they have a decently high volume of business.

[owlcatz]

they are legit, however their postage charges are ridiculous.

What are their postage charges like?

They ship from Finland. You can figure it out.

They ship Fedex and charge up to $75 especially for precious metal coins

Idk it's that the normal rate from Finland to USA with insurance and what not?

I don't understand how they can charge a VAT if it's not applicable, and the bitcoin community still supports them?

The VAT has to do with the receiving country. It's not up to them.

[dozerz]

they are legit, however their postage charges are ridiculous.

What are their postage charges like?

for 1 coin to the euro zone was 68 euro, something to do with precious metals in the order.

[TMAN]

The VAT has to do with the receiving country. It's not up to them.

yes and no bud.. but the point being if they are charging VAT on the site then they should of been charging it for forum sales - they didn't do this as they knew we would of all pulled them up on it

[Denarium]

To make things clear, I will try to answer all the questions that have raised.

The Customer service phone
At the Denarium, we do not have public customer service by phone. However, we do contact bigger clients and partners by phone if there is a need for it. Prasos (which is the company that owns Denarium) indeed has a customer service by phone, but it is meant for general use and not for Denarium. We think that with an email/Zendesk it is more efficient to handle customer cases which are often related to the orders and shipments etc. All the data (tracking links, codes, etc. ) is processed way easier by text than in a phone. We might add phone support in the future.

The VAT of the gold coins
As many of the customers have already seen, we are now on charging the VAT from the gold coin purchases that are shipped inside to the EU (does not apply to companies with verifies VAT number). This is because of the nature of our gold coins. For the product to be qualified for exemption from taxation, it must meet the criteria for investment gold. We have taken a more accurate look at the guidelines that Finnish Tax authorities provide and despite our previous thought, our coins do not meet these requirements. The most insurmountable issue is that our coins are not legal tender, meaning, therefore, it has no denomination, for example, 10 USD on the coin.

What comes to the auction coins, the auction price includes the VAT if it is shipped inside to the EU.

Because of that, we have already started the design and production of the Denarium Gold Bullions, which meets the requirements for the investment gold. Investment gold bullions do not need to be legal tender. Estimated release is mid-2018.

The shipping costs
We have DHL option which is quite cheap for non-precious metal coins. However, DHL does not allow us to send silver, gold, and other precious metals and we are forced to use FedEx or GLS at the moment. We have reduced the price of FedEx/GLS by 30€ lately, and we are continuously looking better options for the shipping.

We answer questions addressed here, but for the quicker support, we recommend sending email to store@denarium.com or the contact form on Denarium.com. We are grateful for the questions and consider adding some of them to our Knowledge Base https://denarium.com/knowledge-base.

[dozerz]

thanks denarium, checked my order again shipping to germany a 185 euro coin will cost 58.78 euro via gls/fedex. would love to buy some but i cant justify that shipping price.

[krogothmanhattan]

thanks denarium, checked my order again shipping to germany a 185 euro coin will cost 58.78 euro via gls/fedex. would love to buy some but i cant justify that shipping price.

I wholeheartedly agree. The shipping prices are a turnoff and has turned many a potential buyer away.

[monkeynuts]

Denarium are a solid company in my opinion

They have been around a long time in various ventures - going back to bitiraha way back in the day

Physical coin sales (starting with Casascius, back in 2011), ATMs, exchange and much more - including their own Denarium coins

[Denarium]

thanks denarium, checked my order again shipping to germany a 185 euro coin will cost 58.78 euro via gls/fedex. would love to buy some but i cant justify that shipping price.

We have now decreased it to 40,92 € (incl. VAT) to Germany and other EU countries. Outside the EU it is 33 € (excl. VAT). We are also soon getting better prices for some EU countries like Germany.

[madbloke]

thanks everybody, it is good to see people here have had positive experience with this company, I am encouraged to make a perchance now :-)

I still think a phone number would be good for credit card purchases and enquires. .