Netsolus - Incompetent, terrible communication

[Meni Rosenfeld]

I don't know how many have heard about Netsolus, so I hope I'm not doing them a favor by merely mentioning them.

But Newton's 3rd law states that for every action there is an equal and opposite reaction. And the reaction to their atrocious behavior is that I let you all know that they're terrible.

Netsolus is a server hosting company that, among other things, works in collaboration with BFL to offer hosting to owners of BFL hardware (yes, we know about the problems with BFL, let's not make this thread about them).

Having purchased 3 BFL 500 GH/s rigs, with the original plan being hosting them with Inaba, I was offered to host them with Netsolus (actually at first it was a different host, also not so great).

Since the rigs arrived one by one, the situation was a bit messy. Whenever I asked them for clarification about the status of my rigs, I either received no response at all, or a belated and incomplete one. I believe that for extended periods of time, rigs that were in their possession were not actually running, and it was a struggle to extract from them some information to allow me to investigate this.

The most egregious incident is for a rig that was delivered to their premises last Monday. I inquired last week, got a template response. After the weekend, again a template response.

This morning I received an invoice, I had to leave early so I noted it for future handling. Not having heard anything about the new rig I inquired again. First, I was told that the rig hasn't been brought online because of the outstanding invoice - that's no way to treat a customer who has already paid past invoices, trusting them with expensive equipment generating $200 per day. Second, they said that they have multiple times informed me that the outstanding invoice is a blocker to putting the rig up - which is a lie, they have not once said anything about this invoice beyond the automated invoice generation message, which of course did not say anything about being a blocker.

Their behavior has probably caused me more losses than the payment to them, which itself is arguably too pricey. That's on top of all the time (which I have very little of) wasted chasing them for some answers.

I'm highly dissatisfied.

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[greyhawk]

Be glad they at least acknowledge the mere existence of your rig. Others have been less lucky, or so the rumour mill goes.

[Meni Rosenfeld]

Did I say terrible communication already? Turns out what they wanted me to pay is completely distinct from the invoice I received. And of course, they never mentioned that other payment previously.