CampBX Holding coins hostage for "Cold Wallet maintenance"

[Dropkickdragout]

I have a large number of btc i'm trying to move to my personal wallet from CampBX and i keep getting this error message.  my coins are effectively hostages and witht he value so volatile i could lose a lot of money if things go wrong.  There's no mention of this maintenance on their site. advice?

"Cold wallet maintenance in progress. Please reattempt after 3 hours."  fuck you campbx

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[vandeam]

try to move small amounts till u get everything out bit by bit   

[Dropkickdragout]

it wont let me move ANYTHING out.  I'm starting to lose my cool here.

What the hell is "Cold wallet maintenance" anyway?

[Dropkickdragout]

Way over 3 hours have passed and nothing.  I'm stressing out hardcore.

[Dropkickdragout]

going on 7.5 hours now, wtf?

[Walsoraj]

Looks like you were just verified: https://bitcointalk.org/index.php?topic=315926.msg3383735

Perhaps CampBX puts a temp withdrawal hold on new accounts, even after verification?

[Dropkickdragout]

the verification i spoke of in that thread was for bitstamp not CampBX

[Dropkickdragout]

And came someone PLEASE tell me what "Cold wallet maintenance" means?

[mccoyspace]

I've never had issues withdrawing coins from them. In fact they show up on blockchain almost instantly.
Can you still receive deposits? And you have tried transfering just a small amount?

I've never seen that message. Their support response can be slow (a day or two) but they do get back to you.
Write them.
I know its easy for me to say, but try to relax. Many people have had a great experience with them. You haven't lost your coins.

[Dropkickdragout]

i managed to get 8 of the 218 coins out, 3 in one and 5 in another, but repeating the attempts failed again with the same error message.

[Dropkickdragout]

Here's my theory.  When people deposit coins they go into an active or "hot" wallet, and after some time are transferred to the "Cold" wallet, and with the withdraws i am attempting there aren't enough coins in the hot wallet, which is why i can occasionally get 3-5 coins out because someone just deposited them.  but they have no right to ignore my tickets or withhold my btc because of their poor business practices.

[Walsoraj]

the verification i spoke of in that thread was for bitstamp not CampBX

huh?:

I am trying to get verified on campbx so i can with draw my account balance there.  i mesaged support on either Thursday or Friday and was told:

There is a batch of KYC verifications scheduled to go out Sat night - your application should be in it.



Thank you,
CBX Support


However here it is Monday and I haven't heard from them since.

Should I be worried or just try and be patient?

[Dropkickdragout]

Sorry for the miscommunication, i originally was going through CampBX but since they have been ignoring me for a week, i applied to bitstamp and was denied (low res scans)  the issue now is that i cant get my coins off of cambBX

once every 10 minutes or so it allows me to withdraw 3 coins...so thats what im doing until they fix this mess.

unfortunately i still have 200 coins to move

[Dropkickdragout]

Great, the delay in this system has already cost me 6,600 USD
edit: 10,000

[Dropkickdragout]

they finally figure their shit out, all my money is out of their system.