With the way Freebitco is run right now, it is only a matter of time before the platform is abandoned completely, op you are not the only one complaining, there are a lot of others complaining too. Freebitco used to be a reputable platform and their representatives were active on the forum solving customers issues, but not anymore, i think it is safe to say that people should boycott the platform now, because things can only get worse from here on.
You think the platform isn't already abandoned? This stuff would never have happened with wetsuit or TheQuin actively manning the website, but something appears to that at this point something has happened to them that prevents them from continuing to work on the site normally, or even shut it down properly a la LocalBitcoins. It is a bad way for a service to die.