Cryptonator scams my dogecoins!

[TheBossOlow]

I made 3 tickets to their helpdesk and they never responded
Link: https://gyazo.com/d3f5f6b714976391eff3a7e4854e6a38

Proof of my coins are in my wallet (the blockchain explorer proofs that)

Last ticket i send to them:

   
Jlc*** March 01, 2018 17:44
I send dogecoins to my wallet
The blockchain explorer says they are in my wallet!
But they are not... i can't see them on cryptonator.
Plzz fix this
Wallet address: D5iRPnUPEEnKRqZDCjZyH54TyVrN9qLuWT

https://gyazo.com/249553c554986a5f54cbf6dc15b6f894

https://gyazo.com/d00f483ba6e8605365688416edd2f48c

Don't trust them they will never help anyone....