"The 1 million dollars story" or fraud from Okex/Okcoin

[Steplish]

        Hi, everybody. Today I would like to tell your “The 1 million dollars story”. This story happened not only with me, but also with many others. I am sure that there are many people experienced similar fraud.
All crypto miners and traders are linked to some sort of crypto exchanges. I personally work with many of them, and always there are some troubles. Today I would like to write about crypto exchange OKEX (https://www.okex.com/), which is a branch of Okcoin (https://www.okcoin.com/).

   Let’s start the story.

        14th of January 2018 there was a big market sell of ETH (with the volume of 100 000 ETH). This volume pushed the price down (see the graph). On the second graph with 15 min — interval, you can see that the deal didn’t happen at once, but there were several big sells.
https://image.ibb.co/eiHsUS/1.png

        Graph 2 - ETH/USDT – 15m
https://image.ibb.co/gzKNUS/ETH_15m.png

        This time I bought 1045.33...ETH for 0.002 per unit. I had the order to buy 10000 ETH and this order was activated partially (see screenshot below).
https://image.ibb.co/mmk1On/image.jpg

        I also add screenshot with my account balance.
https://image.ibb.co/gNdGpS/ETH_2_available_1037.jpg

        Immediately after that, I tried to take out part of ETH balance, but it was blocked (see picture below).
https://image.ibb.co/jCwK9S/ETH_buy.png

        When I tried to withdraw 10 ETH, it was also blocked, even though that quantity of ETH I did have before the purchase of 1045 ETH.
After these unsuccessful attempts to withdraw money my account was completely blocked. Then  I tried to contact to customer support to explain the situation, but they simply ignored all my messages.
https://image.ibb.co/bGZd3n/image.png

        I messaged to customer support both of OKEX and Okcoin, but there was only silence. After some time they called me. Unfortunately, it was really hard to speak to Chinese in English, because of their accent. Thus I asked them to write me in order to make communication simpler. They ignored. During the call representative of this exchange offered a deal: «we can leave you with 145 ETH (about 160 000 dollars), and the least 900 ETH (around 1 million USD) we will take away». They pushed me to accept this offer, but there was no explanation why should I give them a present of 900 ETH, if I did everything according to the exchange’s rules. No explanations at all. After this, they started to ignore all my messages and calls. I also tried to contact through social networks, but they continued to ignore me.
        During my attempts to contact to exchange representatives I made some trades in order to diversify risks.

        A little bit after, 23rd of January my account had been completely blocked. I loose opportunity to manage my orders. Several days later, my account was unblocked but all my orders were canceled (on the screenshot only first page is showed).
https://image.ibb.co/gbHy3n/1.png

        Take into account the numbers in blue rectangle (available balance). They cleaned also my history of withdrawals. Below there is a screenshot of ETH withdrawals history before this story.
https://image.ibb.co/etMVG7/1.png

        and after blocking my account.
https://image.ibb.co/mV5kin/ETH.png

        After the canceled active orders they also did steal my funds from balance and it happened to look as in the next screenshot:
https://image.ibb.co/kVa7w7/ETH1.png

        One month later after previous phone call I finally get a new call from technical support. This time they argued based on one of their rules — see screenshot below. No explanations what exactly I did wrong, only reference.  More interesting fact is that this rule about futures trading and not cryptocurrency (coin) trading. You can find it in the chapter about futures trading rules. (https://support.okex.com/hc/en-us/articles/360000611372-OKEx-Futures-Trading-User-Agreement) There were no explanations about this fact again.
https://image.ibb.co/bGfzb7/image.jpg

        After this representatives started to ignore me completely. Nobody answers my requests to technical support or directly to the company representatives. Moreover, I lose money in equivalent to 1053 ETH.
        In the history of transactions with ETH you can see that ETH just vaporized. The last transaction was 21st of January — that time I had 988 ETH on my account. Then my valance became to equal to 22 ETH. See the screenshot below.
https://image.ibb.co/hrEE9S/ETH.jpg

        The same situation also happened to other assets.

        Taking into account volume of ETH which was sold during the price drop, I can conclude that there are many people like me who got ETH for low prices. I am sure that I am not the only one, who was frauded by the exchange. I hope that somebody would read my «1 Million Dollars Story» and share his/her own story (or contact me). Moreover, I am sure that there are much more people which were frauded by OKEX on a smaller amount of money. I am kindly asking everybody, who experienced fraud and larceny from OKEX, please contact me and share your story. Only together we would be listened and would have the opportunity to something. Otherwise more and more people will be new victims of this exchange.
        You can find many articles and posts writing about how hackers steal XXXX amounts of BTC or altcoins. But after this story, I have a question. How many times money was stolen simply by exchanges itself? Maybe all that stories are not about hackers?

        P.S. if you also experienced some kind of fraud from other exchanges, please share with us.

        I am also adding the link to tech-media, where you can read about this story.
https://ain.ua/2018/03/20/ukrainec-obyavil-o-krazhe-1-mln".ua/2018/03/20/ukrainec-obyavil-o-krazhe-1-mln

        And English version of the article: https://drive.google.com/file/d/1_3YnVyYIQ3QE6ji5QbFDNVgqLN0MZnUT/view?usp=sharing

[Beerwizzard]

Da hell means "and the least 900 ETH (around 1 million USD) we will take"? With all those fishy things it feels like you can fill the legal complaints to this exchanges in order to block them or solve the issue. Why no one is doing it? Can you withdraw the rest of your balance now?
Also from my own experience I can point out that chinease sometimes have problems with english, even when you are contacting the support of decent services. There might be still a chance that you've misunderstood each other.

[Steplish]

We work about the legal complaints and lawsuits. After the funds have been stolen, access to the account has been restored and I withdrew assets from the balance.

[Gabz999]

What !? This really need some attention. There must be more complainant also like you. If all of the victims will not make some effort or voicing out their problem that exchange will continue making that kind of stealing.

[P2Pfinder]

I read a lot of story like this (other users like ETHTRADER and NATAL have similar issue). Sorry tho heard this

[Steplish]

I read a lot of story like this (other users like ETHTRADER and NATAL have similar issue). Sorry tho heard this

Thank you for information. I'm find user Natal, but I can't write him( And I can't find user Ethtrader

[Kingofbitcoin12345]

We work about the legal complaints and lawsuits. After the funds have been stolen, access to the account has been restored and I withdrew assets from the balance.

Number games “The more,, the better,, contact all concerned members..

You need to talked to those with the same investors who experienced such fraud,, to make or filled the lawsuit so more complainants much stronger the case.. I don’t know if they required real identification or documentation in Okex.. If it isn’t required before,, in this legal battle you have to face it,, is a must to open your personal life and anonymously will not be permitted..

[Steplish]

What !? This really need some attention. There must be more complainant also like you. If all of the victims will not make some effort or voicing out their problem that exchange will continue making that kind of stealing.

I share your opinion

[Steplish]

We work about the legal complaints and lawsuits. After the funds have been stolen, access to the account has been restored and I withdrew assets from the balance.

Number games “The more,, the better,, contact all concerned members..

You need to talked to those with the same investors who experienced such fraud,, to make or filled the lawsuit so more complainants much stronger the case.. I don’t know if they required real identification or documentation in Okex.. If it isn’t required before,, in this legal battle you have to face it,, is a must to open your personal life and anonymously will not be permitted..

I'm trying to find the other victims for cooperate.

[tbalazs]

wow thats some story if you are done with collecting the people bring them down to a proper law firm who can actually do something. If I were you I would go to a lawyer in the companies jurisdiction for sure. Maybe a bug international law firm with a local office, and agree with some smaller upfront fee and a success fee. Usually they are taking it.

[tbalazs]

wow thats some story if you are done with collecting the people bring them down to a proper law firm who can actually do something. If I were you I would go to a lawyer in the companies jurisdiction for sure. Maybe a bug international law firm with a local office, and agree with some smaller upfront fee and a success fee. Usually they are taking it.

Oh I so its Chinese. Man thats going to be hard but do it! Go for a big lawfirm, they usually have good governmental connections and they can force these guys.

[Catmony]

Lesson learnt, Okex might got technical glitch on that drop with which they might have credited ETH in your account because you have buy orders open at low prices. So basically Okex have to pay it to you from their pocket, this might be reason behind their negligence.

They should be brought down to their knee with lawsuit.

[Steplish]

wow thats some story if you are done with collecting the people bring them down to a proper law firm who can actually do something. If I were you I would go to a lawyer in the companies jurisdiction for sure. Maybe a bug international law firm with a local office, and agree with some smaller upfront fee and a success fee. Usually they are taking it.

I had contacts with lawyers, but their price was very high. Now, I continue to search other opportunities.

[Steplish]

Guys, maybe someone have ideas, where can I try to apply for the dissemination of information about this incident. Maybe some mass-media may be interested in this material? Forums, blogs, bloggers? People should be aware of such cases. Everyone can become a victim.

[Gabz999]

Guys, maybe someone have ideas, where can I try to apply for the dissemination of information about this incident. Maybe some mass-media may be interested in this material? Forums, blogs, bloggers? People should be aware of such cases. Everyone can become a victim.

Yeah ! You can try to spread this story on all social medias. I'm sure this will have a trend because of this exchange has more user and so they can also be aware that this exchange is not a good trust.

[Btc_1856]

Guys, maybe someone have ideas, where can I try to apply for the dissemination of information about this incident. Maybe some mass-media may be interested in this material? Forums, blogs, bloggers? People should be aware of such cases. Everyone can become a victim.

Yeah ! You can try to spread this story on all social media. I'm sure this will have a trend because of this exchange has more user and so they can also be aware that this exchange is not a good trust.

Yes, many people don't have awareness about it and moreover, many people are using this exchange. So it is better to post on the social in order to get more awareness about your issue. At least one of their support team should answer.

[Steplish]

Guys, maybe someone have ideas, where can I try to apply for the dissemination of information about this incident. Maybe some mass-media may be interested in this material? Forums, blogs, bloggers? People should be aware of such cases. Everyone can become a victim.

Yeah ! You can try to spread this story on all social media. I'm sure this will have a trend because of this exchange has more user and so they can also be aware that this exchange is not a good trust.

Yes, many people don't have awareness about it and moreover, many people are using this exchange. So it is better to post on the social in order to get more awareness about your issue. At least one of their support team should answer.

Thank you. I'll try it

[elenachers]

Thanks for such a detailed write-up, my friend
I have heard some stories about Okex falsifying the trading volume, unfortunately
Maybe it is an honest mistake, the thing that happened to your assets? Maybe there's still a way to recover them? I hope there is

[Steplish]

Thanks for such a detailed write-up, my friend
I have heard some stories about Okex falsifying the trading volume, unfortunately
Maybe it is an honest mistake, the thing that happened to your assets? Maybe there's still a way to recover them? I hope there is

Thank you. I will work with lawyers to resolve this matter and return stolen assets.

[Steplish]

Dear friends, users of the forum - the topic is relevant and I will inform you about the course of events in this case. Please, if you have similar situations with Okex or Okcoin, write about it in the topic or in private messages. Together, we can achieve more!