Intersango insolvent?

[Tumble23]

Good news, Cogniti!

Unfortunately, my request was not one that was granted.  I have now cancelled it, sold some of the BTC and put in a request for a much smaller BTC withdrawal and an EUR withdrawal.

Cogniti, may I ask how much the BTC request was?  It would be really useful to know what kind of amount they are able to work with...  Ball park or indicative amounts would be great if you are shy!   

Thanks.

[cogniti]

It was a small amount (0.18 BTC).
I cancelled the request two times and eventually the third one has been processed. I don't understand how it works now.

[cogniti]

Intersango announced:
"
Notice: Bitcoin Transactions Halted

The system running the hotwallet has halted due to scheduled downtime of power facilities.
All bitcoin transactions will be halted until such time as the system can be manually restarted.
"

[LoWang]

it has been exactly a month since I deposited money into intersango and it is still not in my account! Anybody has the same problem?

[cogniti]

It's hard to say what really is going on with intersango in their recent months. Their communication is vague.

Last time I deposited money I had to wait about 4 weeks for it to be deposited. Then I had to wait for bitcoin withdrawal about the same amount of time (It used to be a few minutes or hours).

They don't reply to support tickets anymore.  Their announcement "The system running the hotwallet has halted due to scheduled downtime of power facilities. All bitcoin transactions will be halted until such time as the system can be manually restarted. " doesn't explain much either.

Anybody knows what's going on with intersango?

[LoWang]

maybe they should just shut down 

[cogniti]

Yes, and at least they should release people's money. It's becoming frustrating with no contact from support and unclear communication on their website.

Is there a place where we could report them? Any consumer protection organization that could take care of it?

[minorman]

Still waiting (since November) to get my coins.
An no word from support tickets, etc.

That's common theft. Pure and simple.

If I ever see my coins again, I'll update. In the mean time I'll consider legal measures.

[Tumble23]

It looks like they have frozen any further orders on the site.  No orders are going through, I have two in a queued state.  I have a requested two withdrawals for 1 BTC and 1000 EUR.  No withdrawals are happening.

Checking at Companies House, there is a proposal to strike the company off.  No returns or accounts have been submitted during 2013.

Has anyone had any withdrawals processed recently?  Is anyone aware of any statement from them?

Thanks.

[bronan]

To me it looks like the persons behind intersango ran with was left in the exchange.
All these weeks no news nor has the site came back up, i fear its the same as with mtgox they disappeared both the same way
I tried edit the bitcoin wiki, to put a warning and messages about all these disappeared exhanges ( sadly i can not )
Many have been shutdown in a very nasty way gladly i had taken my funds out of them because i became frustrated to see funds added taken 2 months to be processed
When i tried to get the btc out it took 4 weeks, that sort of things make the red flag rise in my experience.
If companies start delay or hardly do what they should and paying takes longer then it should you can bet something fishy is going on.

[just the bit]

i put 16 btc in intersango aug 2012, i withdrew 12 btc to uk bank in the spring time 2013, bought 1 btc late summer, then the alarm bells started ringing i started trying to get all my btc out by verifying a bitstamp account and moving to them. i had delays verifying so in the meantime to get my coins the hell out of intersango i tried to put my 6 btc's into my friends bitcoin account (bitstamp). i waited weeks for this so raised a support ticket and was ignored so i raised another asking to speak to a human and simply got a reply "no" and the ticket shut down. i cancelled the transaction and requested another (the same) and nothing. now the wwwintersango.com site seems to of disappeared. hence why im vague about exact times and dates. do not know what to do? im a big btc fan but have been burnt. Other than a personal meeting with Amir Taaki i do not know what to do who to see or where to go to get MY money out. the normal banking system already scammed our money, btc is supposed to be the alternative to that but money grabbing arse holes will always exist it would seem.

Any help would be much appreciated??

[LoWang]

They owe me 1200euro! 

[Tumble23]

Their website is no longer available.  You would like to think that common courtesy would dictate some kind of customer statement about the removal of the service... but I have received no message from them.  By them, I mean these people:

http://web.archive.org/web/20131006123933/https://intersango.com/about-us.php

The ones who said "We have a long trusted history of honest, secure and safe operations within the exchange market."

The way I see it, we have the following options:

If there are enough people and enough interest, we can get together and see if we can get some kind of legal representation. 
We can individually go through the small claims process [https://www.gov.uk/make-court-claim-for-money/overview]
We can go to the police and report these incidences as cases of theft.

I am unsure of how to proceed and would really appreciate it if the individuals involved, and that would be:

Donald Norman [CEO - so, the buck should really stop with him.]
Amir Taaki
Patrick Strateman

would act on their obligations and duties to their customers.


Please let me know your thoughts.

Thanks.

[cogniti]

Maybe someone who lives in London could pay them a visit?

Intersango Ltd
3rd Floor 14 Hanover Street
London
England
W1S 1YH

Although I very much doubt they will be in person there.

I am from outside of UK so I can't do too much.

[grifferz]

The sole director of Intersango Ltd at this time is Amir Taaki. The company will be dissolved in about two months so anyone wanting to make a claim should really do so ASAP - it will be much harder to get money out of a company that doesn't exist any more, and liabilities of the company are not liabilities of Mr Taaki.

[Tumble23]

@cogniti:  The Hanover Street address is an off the shelf company address provided by an organisation that specialises in providing these things.

@grifferz:  Thanks for the information.  Do you have a claim or do you wish to get one started?

I think I am going to go ahead with a claim.  Does anybody else wish to proceed with a claim or does anybody else already have a UK based claim against them going?

[redcircle]

can someone please email me.a link or a phone number. so i can put a complaint / a money claim in.. amir taaki, is a lier and a thief
and has taken £1300 from me.  i have proof and screen prints. i have proof of him taking it and saying to me im not having my money i have proof with screen prints of him doing and saying this..

and i also have emails from amir taaki , from 2 months ago, saying he was no longer the owner of intersango, and that patrick is the controller now... i have proof and have the emails that amir taaki has blammed someone else and has been lieing and being playing hes childish anarchy games.

hes a hacker and a thief and not a genuine business men or a genuine person. he talks alot of lies and fools people , hes a plan and simple thief and a lier and a bad hacker, he has many crazy and wild ideas. and talks alot of drugs. he needs to be stopped hes a bad person to represent bitcoin or a utopian world. hes the worse person for that. hes done nothing but lie and steal because hes made wrong choices in hes life hes taking it out on others. even hes family disprove of hes life style i think anyone would . if they knew how he was living and what he believes and what he does. hes not a nice guy

he has been hiding behind hes dark wallet project and hes email is correct he answers when he feel slike it. and then passes the blame and says hes friend patrick is the one in control of intersango and theres nothing he can do... hes a lier. as the internet and business records say hes the owner.



can someone please send me a link r a phone number where i file my claim for intersango , openly stealing my money and i have full proof.

this money was needed for an investment . and hes has lost me alot of money and i want all future loss of income compensated and paid back to me . plus the amount of coins he took from me from the time and value they were at that time when i tryed to withdraw them.

i got full proof amir.. and you know i do.. you should not of said your taking my money. then locked me out from my account.. but i managed to get all screen prints seconds before you done this

and youve done it to alot of peoeple


everyone make sure you get your money back from this lying little junkie

[grifferz]

@grifferz:  Thanks for the information.  Do you have a claim or do you wish to get one started?

Neither, I am just sad that bitcoin in the UK is associated with such people. Best of luck to you.

[TheFootMan]

The most efficient solution would probably be to have some gorillas wrestle the truth out of him.

[mrjohnsmith]

@Tumble23: Shoot me an e-mail if you're filing a claim, please: 9f803af5@opayq.com. I can reply with gpg. I only have the equivalent of around £100 on Intersango but would be willing to contribute to a claim (formally: If we can exchange identities via email/gpg, I'm happy to 'donate' my account to you in return for the equivalent of what (hopefully) comes out of the claim in the end).

The twitter account AmirTaaki goes with this e-mail address: genjix@riseup.net
Maybe we should send him an e-mail first and let him know if we don't hear from him in the next 5 days or so this is going to court.

I think there is some obligation for us to act on this even for the ones who haven't got major sums on there.
A strategy on their side could be to repay everyone who complains and keep the rest of the bitcoins for themselves to exchange at some other market. That would be highly criminal and someone under this suspicion shouldn't be able to continue to make money from trusting customers (cf.  Amir Taaki's new project on Indiegogo: http://www.indiegogo.com/projects/bitcoin-dark-wallet. Apparently they raised more than $50.000 and judging from the comments never delivered the corresponding 'perks').
He shouldn't be able to be a well-known face of BTC on BBC and elsewhere if he's purposely ripping people off.

Someone needs to take legal action or these guys could just 'strike off' Intersango and walk away with all the cash without having to face any repercussions.

Details on the company on here btw: companieshouse.gov.uk. Search '07683978'.

edit:
We should also object to the striking off of the company. Cf. ch. 1, pt. 11 on here: http://www.companieshouse.gov.uk/about/gbhtml/gp4.shtml#ch1