Need help, please

[cjax]

I updgaded to 96.3 months ago, was working fine. Have bitcoin core 14.1 running with it. All of a sudden armory wont load, the armory name box goes black in the corners and then says armory qt.exe is not responding and I have to close the program. I upgraded to 96.3.992 and same thing occurs. Thank you. Also, I use windows 10. The armory qt.exe file shows this (in notepad):

(ERROR) ArmoryUtils.pyc:3723 - Unsupported language  specified. Defaulting to English (en)
(WARNING) SDM.pyc:441 - Spawning bitcoind with command: C:\Program Files\Bitcoin\daemon\bitcoind.exe -datadir=C:\Users\CJ\AppData\Roaming\Bitcoin
(WARNING) SDM.pyc:398 - Spawning DB with command: C:\Program Files (x86)\Armory\ArmoryDB.exe --db-type="DB_FULL" --cookie --satoshi-datadir="C:\Users\CJ\AppData\Roaming\Bitcoin\blocks" --datadir="C:\Users\CJ\AppData\Roaming\Armory\" --dbdir="C:\Users\CJ\AppData\Roaming\Armory\databases"

[justmyname]

If you have a paper back up you're ok. You probably have a corrupted Armory file in the"hidden" files. You need to delete those files also. Then use the paper backup to restore your Armory Wallets. You're computer can be configured to show the hidden files.   

[cjax]

ok, thank you. I will go onto youtube to figure out how to access hidden files and see how far I get.

[cjax]

I have enabled hidden files, but I still dont know what files I am looking for.

[justmyname]

"C:\Users\CJ\AppData\Roaming\Armory

Delete the Armory file. But you will have to reinstall and use your paper backup to restore the online quick wallet. If you have an offline wallet it has to be updated to the latest level as the transmitter computer.  

One more thing. If you're installing the offline wallet. You just have to go to the offline computer with a thumb drive to get the data and bring it over to the online computer. You won't need to use the paper backup. And it will be much faster.

I made the mistake of using the "off line" paper back up on the "on line" computer.  

[cjax]

  That worked! sooooo grateful to you for that advise, Thank you.  Its in the process of restoring my wallet. And all is right with the world again!

[justmyname]

  That worked! sooooo grateful to you for that advise, Thank you.  Its in the process of restoring my wallet. And all is right with the world again!

Great! Glad to hear it! The world is a very bad place when your crypto's are stuck in a malfunctioning wallet. Thinking they might be lost forever. You learn a lot about computers if you are using Armory.