btcquick help

I'm sorry to start a new topic here, but I'm unable to post in the BTCQuick topic as it's not in the newbie section.

I placed an order 2 days ago (my 3rd order with them) and it's been "under review" since that time. I have thrice contacted them via the support ticket very cordially requesting to know what the problem is, and have twice gotten back the exact same canned response about "something funky." I have used the same card on all purchases. I'm very irritated at this point as the price of BTC has gone up significantly, and this is costing me both time and money. How do people get them to respond? My first two transactions were so smooth that I thought the convenience worth their inflated rates, but this single transaction has cancelled out any good will they had built with me. I look at the ongoing thread and see this seems to happen regularly and the only way people get things resolved is complaining on a public message board - that seems like an awful business practice, but here I am to give it a try.

So Ascension, if you are out there, please take a look at my order (21137) and/or consider having someone email a response to my inquiries that aren't copy/pasted non-information. Thank you.