Problem with NEON wallet ? HELP

[martinivanov9319]

Hi guys,

I downloaded my neon wallet and sent in it 4 neon. I successfully transferred them to my wallet and saw them in it. I have an email confirming the transfer, even if I had accumulated gas. This morning, however, the neon is missing. My computer was off , obviously forced out of power or it stopped at night and after I started it and started my wallet, they were gone(neon). I searched them in a neon tracker but to my great surprise there also reports that my availability is 0. Has anyone encountered a similar problem and can give me some advice on how to solve my problem. thanks

[mk4]

I suggest reporting the problem on the NEO Reddit subreddit[1] or the NEON discord channel[2]. This subforum you posted on is mostly bitcoin-specific. So you might not get help here.

[1] https://www.reddit.com/r/NEO/
[2] http://neonwallet.com/

[Anycoin Direct Support]

Hello martinivanov9319,

This is indeed a bitcoin related subforum, I suggest you try posting this again in the Altcoin section or send us a DM for further help. To quickly give you some suggestions please check if your wallet is up to date and synchronized. We also suggest you check out https://neoscan.io/ or https://neotracker.io/ to see where the transactions have been sent.

With kind regards,
The Anycoin Direct team