Hello, I have $700.00 stuck in bTC-e and I have tried to get ahold of support to no avail! Here's the situation:
I recently deleted my Gmail account for personal reasons, I never used my BTC-e account really, and the one time that I have used it, it was pre-bitcoin rise, and also pre-email verification days on BTC-e.com. I had no idea about this system till it was too late, and yes that's my fault. But with that being said there has to be something I can do.
I have tried everything with Gmail, apparently the account has been deleted for too long and it is no longer recoverable. I get a message that says that forbetum. I can't recover it, and the name can not be recreated, Google does not recycle account names - it is considered sensitive information because you could receive emails that are meant for someone else.
I am indeed the true owner of the account, I have sent them all the necessary information to get this taken care of. On the BTC=e support page there is this message:
"Afternoon good, for Security Purposes since 29.04.2013 you can not change your e-mail in your Profile.
The Withdrawal of your funds is Possible Only after confirmation by e-mail . Users can not Withdraw Their funds if Their e-mail Is not confirmed. You can confirm your email here:
https://btc-e.com/profile # edit / Home We Strongly Recommend to have your e-mail on
https://gmail.com/ with two-factor Authentication. If for some of the reasons you can't access you email, which you pointed during the registration, it is necessary to send:
- Your username and email, Which are now Pointed in your Profile ( the old email );
- Your transaction History ( at Least the Last Three (3) transactions );
- The history of IP entries;
- Which email on you want to change the old one ( your New email )."
Now, does this mean that Emails can not be changed period? or does the rest of this message still hold relevance after the first sentence stating that due to security reasons that can no longer change emails attached to your account. Secondly, I have sent them MANY support tickets regarding this problem, I have received 2 responses so far, One of which was a copy and paste of the above message, and the second was a Copy and paste of my transaction details (and that has nothing to do with my problem, complete irrelevant?
I was so confused when I got this message) I am starting to truely worry that they have no idea what I need, and this problem will never get resolved.
I supplied them with all that information, I even translated a message yesterday the best I could to russian using google translate. (very simple sayings to keep it as simple as possible for everyone). I have slight faith that this will come through, but beyond this I am lost, I can't do anything else, My hands are tied, and if support doesnt ever get back to me, or even knows what im saying, I will never see this 700 dollars again will I?
I know BTC-e.com has an account here, I messaged them on here as well, and I am also hoping that someone can point me in the direction of where to post so they will see it, there has to be more that I can do, there's got to be some way to get MY MONEY out of btc-e.
Need some advice guys, Hope you all are well.
Remember - Gmail is not an option, the account is gone, so please don't suggest anything related to Gmail (I've tried it all, Ive tried logging into the account, Ive tried recovering, Ive tried contacting google, ive had a response stating that my gmail account has been deleted from google servers and is gone, So unless you know some trick or something, Gmail isn't an option, just wanted to state that.)
I will add more as I think of it but ya that's the gist of it, There has to be something I can do, surely?
EDIT: I have btc-e.support added on skype, they havent added me, I have sent many requests. I have tried to PM them on BTC-e, it won't let you anymore, you have to go through the ticket system now. I have tried the trollbox, and of course that didn't help anything.
