Scammed by Coinbase :/

[javaguardian]

Well I got scammed by coinbase as of now. Sent like 7 emails. No response. Level 2. Bank verified. SSN Verified. Bought $6k before when price was pretty stable without a problem. Recently, Bought $20k worth of bitcoins a week ago. Now they're worth around $40k. Got, you guessed it, high risk emails.

What should I do? I tried emailing support but they aren't responding!

[MAbtc]

All I can say is..... stop using Coinbase. Day after day, these "high risk" cancellations pile up. If I had to get $20k in an exchange to buy coins, I'd wire to Bitstamp.

[javaguardian]

Would've posted this in the scam accusations section but can't cuz im new. But oh well, i hope Olaf sees this and fixes my issue. Though he did reply to one of my 7 emails but totally irrelevant information. Apart from that, coinbase support has been largely ignoring my issue. 

[exstasie]

It seems like this becoming a common occurrence with many places these days. These companies are ramping up their due diligence for singing up their customers and dealing with high risk transactions. All I can say is make sure you are properly verified with proper identification and pray for the best!  Not much you can do at this point but switch to some other place.

[javaguardian]

Not much else to do but pray? Lawyers would beg to differ.

[marketorder]

You would wire Bitstamp $20,000 from the US?

All I can say is..... stop using Coinbase. Day after day, these "high risk" cancellations pile up. If I had to get $20k in an exchange to buy coins, I'd wire to Bitstamp.

[MAbtc]

You would wire Bitstamp $20,000 from the US?

All I can say is..... stop using Coinbase. Day after day, these "high risk" cancellations pile up. If I had to get $20k in an exchange to buy coins, I'd wire to Bitstamp.

I have no reason to do that. I'm not buying more coins at these prices, even if we're going to $4000 on this run. But if I had to get $20k on an exchange? Yes. Though, depending on my financial ability to deal with having $20k potentially tied up, I might do it in increments of say $5k or $7k.

[almostmike]

Same boat here, guys. I still have faith, though, that Coinbase will make things right. I just imagine they're a bit swamped right now.

[EKKT.O.]

what is coinbase?

[MAbtc]

what is coinbase?

The easiest place to buy bitcoins for people in the US, as you can reserve/buy with ACH transfer. But, obviously, they are plagued with complaints that they are cancelling people's reserved bids left and right, which obviously upsets people when bitcoin is rallying to the moon.

[anunnakiv]

I think Coinbase is pretty bad. I had a problem with them before and it took them 6 days to respond to an email. They should really get their support team in shape.

[mxisaac]

I've had nothing but good experiences with them.  They were the first people I signed up with 4 months ago, and I've never had a problem. Everyone cries "scam" but if you get in contact with them, they honor the transaction and take you off the "risk" list.  I think there's just an algorithm lots of folks get caught up in.

[MAbtc]

I've had nothing but good experiences with them.  They were the first people I signed up with 4 months ago, and I've never had a problem. Everyone cries "scam" but if you get in contact with them, they honor the transaction and take you off the "risk" list.  I think there's just an algorithm lots of folks get caught up in.

If this is true, I'd feel a lot better. Unfortunately, I haven't seen many reports of a satisfactory resolution to this issue. Then again, on forums, people tend to scream very loudly when they have a problem, and once it has been resolved, they don't update on the situation...

[monbux]

Well I got scammed by coinbase as of now. Sent like 7 emails. No response. Level 2. Bank verified. SSN Verified. Bought $6k before when price was pretty stable without a problem. Recently, Bought $20k worth of bitcoins a week ago. Now they're worth around $40k. Got, you guessed it, high risk emails.

What should I do? I tried emailing support but they aren't responding!

I'm starting to feel that coinbase is turning into MT.GOX.
Do they still have your money, if they don't even offer a refund, sue their ass
Cheap, cheap cheap.

[javaguardian]

As much as I'd love to believe that they'll honor their side of the deal and stay lawful, as every day goes by, the future becomes more and more bleak. I've sent them tons of emails. Tweeted them a billion times. Messaged their facebook page a gazillion times and all I get is what? No response. I'm not sure if I should take this to court, but if this prolongs any longer, I'm not backing down and getting ripped off by this company.

[adept]

They haven't done this to "instant" buyers, only delayed, correct?

[almostmike]

They haven't done this to "instant" buyers, only delayed, correct?

Incorrect. I'm Level-2, fully verified, made several successful buys in the past (both instant and non-instant), and my two "Instant Buys" this past weekend were both canceled as "high risk."

I don't think they're scamming -- I just think they're having some issues right now. Hope they get things sorted out soon because I've recommended Coinbase to everyone I know and I've loved them until these issues.

[DodoB]

use an offline wallet. coinbase also stole 6$ worth of BTC from me once,never came back. these sites are just like banks,they can take your money when ever they want.

[millsdmb]

I think Coinbase is pretty bad. I had a problem with them before and it took them 6 days to respond to an email. They should really get their support team in shape.

They sought applications for remote based support team, never called anyone back from what ive seen. A shame, if more orders could be filled the price would be even higher right now.

[millsdmb]

They haven't done this to "instant" buyers, only delayed, correct?

Instant buyers get coin instantly.

source: I am instant verified. Feel bad for the folks unable to get coins during this run.