johncclarke
Newbie
 Offline
Activity: 29
Merit: 0
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December 05, 2013, 08:32:49 AM |
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Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
I made a USD wire transfer from a New Zealand bank on 14 November. My account has not been funded yet. I have had a support ticket open for 10 days now without a single response other than it wanting to close my tickets automatically. I have not even gotten a "account on hold" or any type of message. My bank and Mayzus confirmed they have deposited the funds into btc-e's account. Can you please get support to urgently look at Ticket ID: TKZ-341-25068? Thank you |
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joesmoe2012
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December 05, 2013, 08:39:22 AM |
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This is not new news. BTC-e for months has required proof of identification before releasing deposits.
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btc-e.com
Legendary
Offline
Activity: 1694
Merit: 1002
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December 06, 2013, 05:46:54 AM |
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Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
I made a USD wire transfer from a New Zealand bank on 14 November. My account has not been funded yet. I have had a support ticket open for 10 days now without a single response other than it wanting to close my tickets automatically. I have not even gotten a "account on hold" or any type of message. My bank and Mayzus confirmed they have deposited the funds into btc-e's account. Can you please get support to urgently look at Ticket ID: TKZ-341-25068? Thank you We Can't find your transfer not by name not by confirm number and etc details. Add this information into the ticket Pls ask your bank to do investigation |
Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
BTC-E.com // Биpжa пo aвтoмaтичecкoй тopгoвлe Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
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johncclarke
Newbie
Offline
Activity: 29
Merit: 0
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December 12, 2013, 10:44:44 PM |
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Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
I made a USD wire transfer from a New Zealand bank on 14 November. My account has not been funded yet. I have had a support ticket open for 10 days now without a single response other than it wanting to close my tickets automatically. I have not even gotten a "account on hold" or any type of message. My bank and Mayzus confirmed they have deposited the funds into btc-e's account. Can you please get support to urgently look at Ticket ID: TKZ-341-25068? Thank you Just thought I would provide an update. The funds came through at last. It took 4 weeks for my USD international wire transfer to be credited into my btc-e account. |
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DeeBo
Newbie
Offline
Activity: 52
Merit: 0
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December 13, 2013, 01:06:34 AM |
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Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
I made a USD wire transfer from a New Zealand bank on 14 November. My account has not been funded yet. I have had a support ticket open for 10 days now without a single response other than it wanting to close my tickets automatically. I have not even gotten a "account on hold" or any type of message. My bank and Mayzus confirmed they have deposited the funds into btc-e's account. Can you please get support to urgently look at Ticket ID: TKZ-341-25068? Thank you Just thought I would provide an update. The funds came through at last. It took 4 weeks for my USD international wire transfer to be credited into my btc-e account. Rediculous. International wire transfer from the US to Bitstamp took me less than 24 hours. |
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nahtnam
Legendary
Offline
Activity: 1092
Merit: 1000
nahtnam.com
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December 13, 2013, 01:18:10 AM |
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Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
I made a USD wire transfer from a New Zealand bank on 14 November. My account has not been funded yet. I have had a support ticket open for 10 days now without a single response other than it wanting to close my tickets automatically. I have not even gotten a "account on hold" or any type of message. My bank and Mayzus confirmed they have deposited the funds into btc-e's account. Can you please get support to urgently look at Ticket ID: TKZ-341-25068? Thank you Just thought I would provide an update. The funds came through at last. It took 4 weeks for my USD international wire transfer to be credited into my btc-e account. Rediculous. International wire transfer from the US to Bitstamp took me less than 24 hours. Atleast he got his money back. |
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elitenoob
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December 13, 2013, 03:46:11 AM |
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I did a deposit of a few BTC some weeks ago and just tryed to withdraw them (previous ammount+profit) and got them within a few min. Verification was not needed for me.
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edgar
Legendary
Offline
Activity: 1848
Merit: 1001
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December 13, 2013, 04:13:37 AM |
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PM'd again while; btc-e.com
Hero Member
*****
Online OnlineActivity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Online)Trust: 0: -0 / +0(0) Ignore now awaiting a response. 9 minutes later -
btc-e.com
Hero Member
*****
Activity: 910 610112128 http://btc-e.com http://btc-e.comView Profile WWW Personal Message (Offline)Trust: 0: -0 / +0(0) Ignore |
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joesmoe2012
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December 17, 2013, 02:22:50 PM |
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Several more days passed with no useful support.
Coins are still stuck in BTCe
resend email, check junk mail, try again is all the autoreply bots are programmed to say...
Did you send in your ID verification documents? |
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toastedPotRoast
Newbie
Offline
Activity: 13
Merit: 0
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December 17, 2013, 02:35:11 PM |
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I sent in a wire transfer to them on the 3rd. Was accepted by there bank but never showed up in my account. Never blocked and returned to my account, and never even showed up in BTC-E. My money has effectively disappeared! Really its kind of working out with the drop in price, but damn where is my money?
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adin090
Newbie
Offline
Activity: 6
Merit: 0
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December 20, 2013, 04:47:53 PM |
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yes ..... btc-e lol
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infinitybo
Newbie
Offline
Activity: 28
Merit: 0
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December 21, 2013, 02:39:42 PM |
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Dude where is my money  anyways you can still to try to charge back. |
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joesmoe2012
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December 21, 2013, 05:24:58 PM |
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I sent in a wire transfer to them on the 3rd. Was accepted by there bank but never showed up in my account. Never blocked and returned to my account, and never even showed up in BTC-E. My money has effectively disappeared! Really its kind of working out with the drop in price, but damn where is my money?
I have a wire transfer thats been missing since the 6th. Details of payment were correct. Ticket to support opened on Dec 7th. Still nothing credited to my account. This is the longest that it has ever taken btc-e to credit to my account. |
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gigamike
Member
Offline
Activity: 90
Merit: 10
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January 05, 2014, 12:38:32 PM |
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I sent in a wire transfer to them on the 3rd. Was accepted by there bank but never showed up in my account. Never blocked and returned to my account, and never even showed up in BTC-E. My money has effectively disappeared! Really its kind of working out with the drop in price, but damn where is my money?
I have a wire transfer thats been missing since the 6th. Details of payment were correct. Ticket to support opened on Dec 7th. Still nothing credited to my account. This is the longest that it has ever taken btc-e to credit to my account. Having the same experience  No response on ticket Mike |
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naiden
Newbie
Offline
Activity: 8
Merit: 0
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February 27, 2014, 07:27:50 PM |
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I made a bank transfer (about $ 7000) 11 days ago in BTC-E, but money is not there yet in my account. I sent all necessary documents - ID, bank notes, SWIFT copy and more.Contacted my bank and they ordered an investigation. I had a response saying the funds had been deposited 8 day ago.
Already asked their support, but they don't respond Angry Angry Angry Angry
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