Stolen bitcoins (blockchain.info)

[cell0013]

Hello!

Yesterday I stole bitcoins from my wallet blockchain.info how it happened I still did not understand. The answer from the service support I have not yet received.
How to get them back? Are there any ways? Who to ask for help?

I really important is the amount that was stolen(

That's the transaction that was: https://blockchain.info/tx/5d2ed2b2a5f909f84895eb1c93a71eb097f1a02443befa9b19f4d6b87ff014e5

[Xynerise]

Bitcoin transactions are irreversible, so you can't get them back


But if you know HOW it happened you can prevent a future occurrence.

How do you usually access your wallet? Do you use the website on a PC? Or a mobile app?
Were you given a seed phrase (a set of 12 or so words)? How did you store the seed?
If you're using a PC then you should do a full scan of it for malware.

[NeuroticFish]

Bitcoin transactions are irreversible, so you can't get them back


But if you know HOW it happened you can prevent a future occurrence.

How do you usually access your wallet? Do you use the website on a PC? Or a mobile app?
Were you given a seed phrase (a set of 12 or so words)? How did you store the seed?
If you're using a PC then you should do a full scan of it for malware.

Phishing is missing from this list so I'll also ask: did you click onto a link (maybe from an e-mail) to log in to your blockchain account?

[cell0013]

Yes, I understand, but unlike other coins, all bitcoin transactions are visible and it is not so anonymous, perhaps it was a mass hacking of wallets.
I came in from my phone (iOS) and from my computer, and I had two factor authentication.
I did not receive any notification in the mail about the entrance, as I did not confirm the withdrawal.

[NeuroticFish]

and I had two factor authentication.

In this case I think that you have stored the private key or the seed of your wallet in a way somebody got access to it.
Because with this info anybody can re-create a copy of your wallet, with the password of his choice, without 2FA and can send your money away.

[cell0013]

Bitcoin transactions are irreversible, so you can't get them back


But if you know HOW it happened you can prevent a future occurrence.

How do you usually access your wallet? Do you use the website on a PC? Or a mobile app?
Were you given a seed phrase (a set of 12 or so words)? How did you store the seed?
If you're using a PC then you should do a full scan of it for malware.

Phishing is missing from this list so I'll also ask: did you click onto a link (maybe from an e-mail) to log in to your blockchain account?

No, as I recall, I passed not what links. This wallet is open to me for a long time and there came a reward for mining, yesterday it formed 2000$ at the rate and they were transferred to another address. I've raised this amount(

[cell0013]

and I had two factor authentication.

In this case I think that you have stored the private key or the seed of your wallet in a way somebody got access to it.
Because with this info anybody can re-create a copy of your wallet, with the password of his choice, without 2FA and can send your money away.

I can not find the saved private key and seed.

And I don't understand why service support blockchain.info so long replies and until there is no answer.

[cell0013]

Is there any database of addresses that belong to hackers/exchangers/etc?
How to determine whose address is this? As a result, my coins went to the address where 1400 BTC passed, this is not a "normal" address.

https://blockchain.info/ru/address/1NS4fp3T6Vq4D7v9BpdwBZ4fws8pzcC266

[saturn.network]

I suggest you wipe whole pc :/ If you do not know how they got access to your wallet, possibly virus or keylogger?

Maybe time to set up a cold wallet?

[Ahsan Aly]

Make sure that your blockchain is secure ? Blockchain is fully secured, When you login your Blockchain account that gives you an option to authorize your account through your e-mail account, So that's why may be you had done a little mistake with your account or keep it insecure, otherwise it's totally secured. And there is no option for recover your BTC. Don't worry it could be an experience so learn to mistake and be a perfect men.. 

[cell0013]

Perhaps the person who did this (transferred coins from my wallet) reads and visits this forum, I want to know how he (they) did it and the ability to get a refund for these funds, as they are important to me (unfortunately).

[sort_cirkit]

It can not be recovered in any way. Hackers steal your private key or wallet seed. It's gone without you knowingly or unknowingly. It can be caused by virus attacks. Blockquane is security but your account is not. Stay away from virus and hackers attacks. The private key always keeps the private.

[cell0013]

It can not be recovered in any way. Hackers steal your private key or wallet seed. It's gone without you knowingly or unknowingly. It can be caused by virus attacks. Blockquane is security but your account is not. Stay away from virus and hackers attacks. The private key always keeps the private.

Who can confirm that blockchain.info safe? I found a lot of messages about how the money from this wallet was stolen. In 2014, one person stole coins from many wallets and then returned them, there was a problem in the blockchain.info. I followed all the recommendations described on the website, but the result - the money was stolen and I can not understand how.

I asked for support logs - they missed this question, as if they hadn't read it, but answered only about what they strongly regretted.
This is bad service...

[bitmover]

It can not be recovered in any way. Hackers steal your private key or wallet seed. It's gone without you knowingly or unknowingly. It can be caused by virus attacks. Blockquane is security but your account is not. Stay away from virus and hackers attacks. The private key always keeps the private.

Who can confirm that blockchain.info safe? I found a lot of messages about how the money from this wallet was stolen. In 2014, one person stole coins from many wallets and then returned them, there was a problem in the blockchain.info. I followed all the recommendations described on the website, but the result - the money was stolen and I can not understand how.

I asked for support logs - they missed this question, as if they hadn't read it, but answered only about what they strongly regretted.
This is bad service...

As far as I know, Blockchain.info is one of the oldest wallets around, and they are respected in the community and have a good reputation. So probably it was your fault, not theirs... The hacker maybe got access to your seed long ago and was waiting while you were funding the wallet.

You probably scanned your seed? Where did you store it? Did you keep it online?? In a Gmail draft? As a photo in Dropbox?
Did you store it on a computer with internet access? Like a .txt or a picture file?

Did you follow ALL of the security precautions suggested in blockchain.info wallet? They are about 8 steps which include email, sms, writing down the seed in a paper (physically).

You should not even use an insecure e-mail like Gmail, but something like Protonmail or tutanota.

All of these things are wrong, and if you did something like that, that was how the hacker got access to your funds.

[cell0013]

It can not be recovered in any way. Hackers steal your private key or wallet seed. It's gone without you knowingly or unknowingly. It can be caused by virus attacks. Blockquane is security but your account is not. Stay away from virus and hackers attacks. The private key always keeps the private.

Who can confirm that blockchain.info safe? I found a lot of messages about how the money from this wallet was stolen. In 2014, one person stole coins from many wallets and then returned them, there was a problem in the blockchain.info. I followed all the recommendations described on the website, but the result - the money was stolen and I can not understand how.

I asked for support logs - they missed this question, as if they hadn't read it, but answered only about what they strongly regretted.
This is bad service...

As far as I know, Blockchain.info is one of the oldest wallets around, and they are respected in the community and have a good reputation. So probably it was your fault, not theirs... The hacker maybe got access to your seed long ago and was waiting while you were funding the wallet.

You probably scanned your seed? Where did you store it? Did you keep it online?? In a Gmail draft? As a photo in Dropbox?
Did you store it on a computer with internet access? Like a .txt or a picture file?

Did you follow ALL of the security precautions suggested in blockchain.info wallet? They are about 8 steps which include email, sms, writing down the seed in a paper (physically).

You should not even use an insecure e-mail like Gmail, but something like Protonmail or tutanota.

All of these things are wrong, and if you did something like that, that was how the hacker got access to your funds.

I, too, had different opinion about this occupations until yesterday days.
I don't use dropbox, icloud, etc. I didn't send seed by email and did not store in any form on the computer, all that was used is the wallet on the iphone and on a computer with two-factoring authorization. I didn't give anyone access to my computer or my phone. The same drive on my laptop encrypted with BitLocker, I don't understand how was obtained the access to the wallet.

[cr1776]

Hello!

Yesterday I stole bitcoins from my wallet blockchain.info how it happened I still did not understand. The answer from the service support I have not yet received.
How to get them back? Are there any ways? Who to ask for help?

I really important is the amount that was stolen(

That's the transaction that was: https://blockchain.info/tx/5d2ed2b2a5f909f84895eb1c93a71eb097f1a02443befa9b19f4d6b87ff014e5

You don't mention what OS you are using on your computer.  Windows I presume since you mention BitLocker. 

As far as 2FA, if someone has the private key, 2FA and an encrypted drive (BitLocker) doesn't matter, you probably have an infected machine.

[cell0013]

Hello!

Yesterday I stole bitcoins from my wallet blockchain.info how it happened I still did not understand. The answer from the service support I have not yet received.
How to get them back? Are there any ways? Who to ask for help?

I really important is the amount that was stolen(

That's the transaction that was: https://blockchain.info/tx/5d2ed2b2a5f909f84895eb1c93a71eb097f1a02443befa9b19f4d6b87ff014e5

You don't mention what OS you are using on your computer.  Windows I presume since you mention BitLocker. 

As far as 2FA, if someone has the private key, 2FA and an encrypted drive (BitLocker) doesn't matter, you probably have an infected machine.

The private key was not stored on the computer.
Why blockchain.info can't tell you exactly how the coins was withdrawn? Using private key or not?

[bitmover]

I can not find the saved private key and seed.

What does this mean? You never saw your private key?

Why blockchain.info can't tell you exactly how the coins was withdrawn? Using private key or not?

They will take months to reply any question. Don't wait for them. I don`t know how or if it`s possible to determine how the transfer was made.

[cell0013]

All this only means that you need a service with 100% security and with voice confirmation by the operator on the phone the need for a transaction, as in the Bank, up to this point all is well until the money is stolen.

The problem is that no one is responsible for anything. And the fact that I spent a lot of money on mining equipment, a lot of time and electricity - no one cares, it's not right.

It's not a new future, it's a new way of stealing without responsibilities. I believe that the invention of bitcoin has the same meaning as the origin of the Internet, but because of such services that there is all this does not make sens.

[cell0013]

I am sure that there are thousands of cases of unauthorized transactions every day, but no one does anything with the problem, but only offers to buy hardware wallet.

I wrote about the theft, and how many people with whom it happened did not write anything?


Letter #2 from support:
Hello,

As a non-custodial wallet provider, we do not collect or hold information about users identity or have access to funds in any way. This protects peoples security and identity from malicious parties, however, it also means that we are unable to provide you with user information or control funds in any way.

Sorry that we could not be of more help.

Letter #1 from support:
Hello,

I'm very sorry to hear about this. You may have some type of malware on your computer that resulted in your funds being stolen because your private information was somehow obtained. One of the most common types of these are browser extensions posing as bitcoin price tickers that are actually stealing your account information. There's also the possibility that you visited a phishing site posing as Blockchain. We've also heard of computer viruses that detect when an address is in your clipboard, and replace the one you wanted to use with an address controlled by this malicious party.

By design, Blockchain never has access to users' accounts or funds. If you keep your password and private key backups secure, then your funds are always safe with us. Since this information has been compromised, be sure to never use this wallet or any addresses contained within it. I'd also highly advise against using the same password again. I'm truly sorry that you had funds stolen from you. That certainly is an extremely frustrating experience.

If you’d like to learn more about how our wallet works, please visit: https://blockchain.info/wallet/how-it-works.

These are really shitty answers.