Stolen bitcoins (blockchain.info)

[bitmover]

What happened to you is very sad. I feel sorry for you.

I was lucky when I was in the beginning, as I used that service too.

As you invested a lot of money, as you said, you should have invested a very small amount of money ($59 usd) in a hardwallet or a small amount of time in your education, learning how to make a paper wallet or something similar like an airgapped computed.

Blockchain technology is safe, there are no banks or custodial services to call you for funds withdrawl.

You are the only one who is responsible for the security of your money. Maybe there is a demmand for such services, and in future you will be able to pay for someone to hold your private keys.

[cell0013]

1) I have a hardware wallet but I didn't carry any coins on it since I thought the service was blockchain.info safe
2) What is the problem to write on the main page blockchain.info - WE are NOT RESPONSIBLE for anything
3) I asked to help me get the coins back or to understand why they were stolen, and not to write tips on what to do with education.

[cell0013]

About 100% security service blockchain.info - https://www.coindesk.com/hacker-returns-225-btc-taken-blockchain-wallets/

[Potato Chips]

1) I have a hardware wallet but I didn't carry any coins on it since I thought the service was blockchain.info safe

Well wrong move, be sure to use it now

2) What is the problem to write on the main page blockchain.info - WE are NOT RESPONSIBLE for anything
3) I asked to help me get the coins back or to understand why they were stolen, and not to write tips on what to do with education.

Bitcoin transactions are irreversible, so once confirm, it's impossible to get it back unless the person who receives them wants it to.

Most importantly, you agreed to their terms

About 100% security service blockchain.info - https://www.coindesk.com/hacker-returns-225-btc-taken-blockchain-wallets/

This was 2014 and I don't believe that there is a 100% secure way of storing your funds since the user itself make his own funds secure for the most part

[cell0013]

I spoke about other, service (blockchain.info) does not provide any information about access to my wallet, does not give logs when was committed to the wallet and with what (web or mobile app or private key transaction).

I do not ask them to return my coins to me, I ask them to help me find the one who carried out this transfer. I want to ask him to give me back the coins and to know how it had happened. But the service does not provide any information.

[cell0013]

The problem is not that someone got access to my wallet and made the transaction, but services blockchain.info as not helping to understand how it happened, in what way.

[NeuroticFish]

The problem is not that someone got access to my wallet and made the transaction, but services blockchain.info as not helping to understand how it happened, in what way.

1. If your funds were accessed from their interface, the could indeed give you info like the IP where this was done.
But for that to happen, the "attacker" should have been access to your e-mail and 2FA, which doesn't have too high probability.

2. The other option is that the attacker got access to your wallet's private key or seed. In this case he rebuilt your wallet anywhere in the world without using blockchain.info service and moved away the funds. And then all blockchain.info could do is to acknowledge that this has happened, since whoever has the private key is the owner of the funds, no matter where it does the transaction from.

3. They may have a vulnerability they don't know about. But since they cannot be held responsible for anything... not much to do.


Just imagine an attacker has full access to your computer and/or smartphone. You have to think what info of yours could have leaked:
1. Private key/seed?
2. E-mail and password?
3. 2FA seed?

Also booting from a "Recovery CD" made by one of the antivirus companies and full scan of your computer cold help fine tuning the possible directions where the "leak" comes from.


I hope that this helps you at all. Also, people always advise to use local wallet for good reason.

[cell0013]

I absolutely agree with you, but the service blockchain.info so not believes, on all my letters they gave two blurred answer (in my previous messages).
This is the problem that they do not say how the translation was made - using their interface or not (private key). Logs (ip addresses) they also not give.

At this forum is a representative of this service (blockchain.info)?

[bitmover]

At this forum is a representative of this service (blockchain.info)?

You will find them on Twitter

https://mobile.twitter.com/blockchain

[sunsilk]

At this forum is a representative of this service (blockchain.info)?

This is their ANN thread Blockchain.info - Bitcoin Block explorer & Currency Statistics

But the OP of it has been inactive in the forum since 2015 so the only way to keep on conversing with them is through their support / ticket.

I ask them to help me find the one who carried out this transfer. I want to ask him to give me back the coins and to know how it had happened. But the service does not provide any information.

They won't know on who's the one responsible for stealing your bitcoin and we all know the attitude of a robber, they won't return something that they've stolen.

[stomachgrowls]

At this forum is a representative of this service (blockchain.info)?

This is their ANN thread Blockchain.info - Bitcoin Block explorer & Currency Statistics

But the OP of it has been inactive in the forum since 2015 so the only way to keep on conversing with them is through their support / ticket.

I ask them to help me find the one who carried out this transfer. I want to ask him to give me back the coins and to know how it had happened. But the service does not provide any information.

They won't know on who's the one responsible for stealing your bitcoin and we all know the attitude of a robber, they won't return something that they've stolen.

its already useless to have these kind of steps or trying out to contact those persons, even if you do make emails or on support thing they wont really do anything at all yet they dont have the capability on such recovery and as already being said to their terms you would really know that they are not held responsible if theres such loss because it would be entirely on wallet holders responsibility on handling his own funds.

[sunsilk]

~snip~

its already useless to have these kind of steps or trying out to contact those persons, even if you do make emails or on support thing they wont really do anything at all yet they dont have the capability on such recovery and as already being said to their terms you would really know that they are not held responsible if theres such loss because it would be entirely on wallet holders responsibility on handling his own funds.

Contacting a person that is inactive for years is useless but I'm just pointing out the ANN thread for him to see on how inactive it is and as he is asking if there's a representative.

So there it goes, a representative but is inactive for years.

What I'm saying is they are active in their own platform support and I have no issues with it. And he already got a reply from the support that they can't do anything with it anymore.

Sorry for the loss cell.

[cell0013]

I'll ask the question differently, what did each of you do in this situation? The fact that I had stolen a large amount for me, I really need these coins.

[Patatas]

I'll ask the question differently, what did each of you do in this situation? The fact that I had stolen a large amount for me, I really need these coins.

- Please elaborate on the case.
- Who stole your coins ?
- How did the hacker get access to your mobile/desktop ?
- Did you use 2fa ?
- Have you shared your passwords with friends/strangers/ ?
- Did you use any third party services which took control of your 12 word phrase ?
- If I was in your situation first thing I'd do is move all my coins from that wallet to a new one.

[cell0013]

I'll ask the question differently, what did each of you do in this situation? The fact that I had stolen a large amount for me, I really need these coins.

- Please elaborate on the case.
- Who stole your coins ?
- How did the hacker get access to your mobile/desktop ?
- Did you use 2fa ?
- Have you shared your passwords with friends/strangers/ ?
- Did you use any third party services which took control of your 12 word phrase ?
- If I was in your situation first thing I'd do is move all my coins from that wallet to a new one.

Respect!
That's what I'm doing!
I want to figure out who stole them and try to get them back, and it sounds unreal and completely depends on who stole them, but I hope so. The main thing is to find out who did this to him could talk to.
All coins (BTC) that were in the wallet - stolen.
It was also a very small number of coins BCH, I moved to another place.
It so happened that at 8:29 PM there was a transaction and somewhere at 8:45 PM I went into the wallet from my mobile phone (to see how much money considering the rate now I have) and saw that all the coins are transferred.


I had the idea to create a service where people would describe what happened to them the cases of theft of coins.
To collect statistics on which services, operating systems and how they were stolen.
Also, there's a feedback form so the abductor can contact the victim if he wants to.

I think that such cases more than 100,000 but hardly anyone writes or says about it...

[felicita]

I think you dont use 2factory with your mobile phone ?
And you can see the transaction in the blockchain just inster your adress here https://blockchain.info/
looks like you got hacked becourse blockchain never lost any coin !



regards

[cell0013]

I think you dont use 2factory with your mobile phone ?
And you can see the transaction in the blockchain just inster your adress here https://blockchain.info/
looks like you got hacked becourse blockchain never lost any coin !



regards

2FA was used (enabled). In first post I posted a link to that transaction from my wallet.

[Wipro]

I think you dont use 2factory with your mobile phone ?
And you can see the transaction in the blockchain just inster your adress here https://blockchain.info/
looks like you got hacked becourse blockchain never lost any coin !



regards

2FA was used (enabled). In first post I posted a link to that transaction from my wallet.

I see above you 2 people mentioned about the 2FA has been missed out for encrypting wallet. Instead of that you need to what is actual happened when using the blockchain wallet mate.
I faced these kind of situation once. If you want to logging into your wallet. Always you need to check that whether it is luxamburg encrypted and with the correct URL. If you do not miss both the things you will be able to secure your wallet more than expected.

[teddy5145]

2FA was used (enabled). In first post I posted a link to that transaction from my wallet.

How long have you been using 2FA?
Since 2FA enabled it means that your Private key were compromised, not your Blockchain Account.
If 2FA were turned on recently, that means the thief has access to your account for a long time and he has dumped your Private Key to another wallet.
If you got 2FA since you've registered on Blockchain, it means either you have clicked on Phishing link by accident or Rogue Browser Extension that steals your 2FA key.

I hope you don't lose much, just use this opportunity as a lesson and start using Desktop or Hardware Based Wallet, much secure

[cell0013]

2FA was used (enabled). In first post I posted a link to that transaction from my wallet.

How long have you been using 2FA?
Since 2FA enabled it means that your Private key were compromised, not your Blockchain Account.
If 2FA were turned on recently, that means the thief has access to your account for a long time and he has dumped your Private Key to another wallet.
If you got 2FA since you've registered on Blockchain, it means either you have clicked on Phishing link by accident or Rogue Browser Extension that steals your 2FA key.

I hope you don't lose much, just use this opportunity as a lesson and start using Desktop or Hardware Based Wallet, much secure

2FA was enabled from the beginning (from registration) of my use of the service.

I've lost enough (0.25 BTC), so I'm trying to figure out how and who did it.

I believe that the problem in the mobile app, when you translate the money from it - it does not prompt for 2FA, perhaps the one who stole the money set it, but it is not possible to know this shit service blockchain.info gives no information and no logs.