Today I sent to cex.io as always some BTC but they not deposited to account. They shows in statement, but in "pending" even after 10 confirmations. Later I got know that cex.io decided to suspend all incoming BTC to my account until I fill the application form.
That's all fine, BUT I already sent them this from 2 months ago as I wanted to make Verified Plus account, that requires to fill the application form. So now I have a strange problem: cex.io support requires the form that they already have for 2 months.
All my bank cards and passport with them are verified in 2017s. So now seems they want to make me headache and keep my bitcoins.
Any advices? Is some other has such a problem as me?
Dear Roman,
We can assure you that there is no need for you to worry, this is a pretty standard AML/KYC procedure. Our platform is working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies as it is necessary to comply with international policies and licensing:
https://cex.io/legal-security That is why we have certain procedures that are designed to ensure compliance with high international standards, we need to confirm a source of your funds, understand a nature of your relations with CEX.IO and main crypto funds usage scenarios.
This procedure is absolutely necessary to process your future deposits to our platform.
We hope for your understanding and cooperation on this matter.