Bad first impression of BTC-e

[hdejongh]

So 2 days ago i created an account on BTC-E

NO were they say anything about holding you funds.

So i transfered an fair amount of bitcoins to them.
After some trading i want to get them back.
I got a message that i couldn't withdrawal for the next 24 hours...
this of course already pissed me off.
Which right do they have.

But i waited 24 hours and tried again. Now i have to wait 3 DAYS because im a new user.

This is ridiculous.
Cant the moderators make a sticky post with "hidden" rules for the different exchanges?

regards

[1715280449]

1715280449

[hdejongh]

this is crazy, i get the message:

Hello !

Our bank ask you provide a copy of you ID and utility bill not more than 3 months old in high res quality (>300DPI) due to high fraud activity.

Attach here (JPG).



Ticket Details

i never transfered any non crypto currency to them only BTC

[greyscale]

As a long time user of BTC-e i can tell you that normally BTC-e will require ID and utility bill only where you have attempted to deposit or withdraw using non cryptocurrency. If all you have done is deposited cryptocurrency, traded, then attempted to withdraw cryptocurrency they should not need these documents. If they start requiring ID before allowing withdrawals of bitcoin this would be a MAJOR change that they should warn their customers about in advance.

If what you're saying is true, I'm sure it would come as a shock to many BTC-e users. I think the more likely explanation is that BTC-e support is saying they need your ID to let you bypass the 3 day hold on withdrawals for new accounts. You should still be able to withdraw without providing ID if you simply wait the 3 days.

Whatever happens, please let us know how this matter gets resolved.

[faiza1990]

this is crazy, i get the message:

Hello !

Our bank ask you provide a copy of you ID and utility bill not more than 3 months old in high res quality (>300DPI) due to high fraud activity.

Attach here (JPG).



Ticket Details

i never transfered any non crypto currency to them only BTC

its a big problem with them they are taking too many days and then again documents and verification very redicilous service by them but still one of best exchange sites here

[marketorder]

That's weird I never had a problem with withdrawing Bitcoins. It usually takes less that 30 mins to see my money back in my wallet. I love there platform and it's very fast by far one of my favorite exchanges!

Try converting to Litecoin and withdrawing that 

So 2 days ago i created an account on BTC-E

NO were they say anything about holding you funds.

So i transfered an fair amount of bitcoins to them.
After some trading i want to get them back.
I got a message that i couldn't withdrawal for the next 24 hours...
this of course already pissed me off.
Which right do they have.

But i waited 24 hours and tried again. Now i have to wait 3 DAYS because im a new user.

This is ridiculous.
Cant the moderators make a sticky post with "hidden" rules for the different exchanges?

regards