Can ANYONE help me withdraw my cash from CEX.io??

[SweetAudrina]

So around 3 months ago I tried to withdraw my cash from CEX.io (had previously no problems doing this on Visa card) only to get a message saying my card needed re-verifying. I tried and tried to reverify but it just wouldn’t work. After what seemed like millions of support tickets back and forth they finally tell me that Visa cards are no longer working for GBP.

I tried to register a Virgin MasterCard and the initial deposit kept getting rejected. I finally managed to fully validate my account hoping that I’d be able to do bank transfers - but now they’re not working for GBP either.

So what the hell am I meant to do to get this money out??? Their support is less than useless and they seem to think it’s not a big deal that I have over a thousand pound stuck in their account.

Can ANYONE help me or advise me on what to do?

[jhenfelipe]

USD and GBP withdrawals got temporarily suspended since Jan (announced here), so they are not yet resumed as it seem. Options given by CEX:

To withdraw your USD and GBP funds from CEX.IO, you are welcome to use the following withdrawal methods:

• Payment card;
• Bank withdrawal in EUR (both SEPA and Bank Transfers in EUR work properly);
• Crypto withdrawal.

If not satisfied, you can send a private message to CEX support here in the forum for confirmation or another option if any :
https://bitcointalk.org/index.php?action=profile;u=148073

[timerland]

So around 3 months ago I tried to withdraw my cash from CEX.io (had previously no problems doing this on Visa card) only to get a message saying my card needed re-verifying. I tried and tried to reverify but it just wouldn’t work. After what seemed like millions of support tickets back and forth they finally tell me that Visa cards are no longer working for GBP.

I tried to register a Virgin MasterCard and the initial deposit kept getting rejected. I finally managed to fully validate my account hoping that I’d be able to do bank transfers - but now they’re not working for GBP either.

So what the hell am I meant to do to get this money out??? Their support is less than useless and they seem to think it’s not a big deal that I have over a thousand pound stuck in their account.

Can ANYONE help me or advise me on what to do?

Can you not get bitcoin out of their exchange?

I'm not sure what the exact situation is, but pretty sure that if you're ID verified you could always just trade your GBP or whatnot to bitcoin and then withdraw that. CEX has suspended most outgoing fiat transactions since ages ago, and it doesn't seem like they've made any changes to that. They've always struggled on the fiat side of their business. I remember at one stage there were hundreds if not thousands of pending USD withdrawals that were marked as processed, but not actually arriving at its destination.

If support isn't doing any good for you, as the user above me mentioned, try PM'ing CEX.io on bitcointalk. They are much more responsive on bitcointalk than the actual ticket system, it seems. You might want to link them to this thread as well.

[CEX]

So around 3 months ago I tried to withdraw my cash from CEX.io (had previously no problems doing this on Visa card) only to get a message saying my card needed re-verifying. I tried and tried to reverify but it just wouldn’t work. After what seemed like millions of support tickets back and forth they finally tell me that Visa cards are no longer working for GBP.

I tried to register a Virgin MasterCard and the initial deposit kept getting rejected. I finally managed to fully validate my account hoping that I’d be able to do bank transfers - but now they’re not working for GBP either.

So what the hell am I meant to do to get this money out??? Their support is less than useless and they seem to think it’s not a big deal that I have over a thousand pound stuck in their account.

Can ANYONE help me or advise me on what to do?

Dear SweetAudrina, please accept our apologies for the faced inconvenience.

Regretfully, USD and GBP wire withdrawals are temporarily suspended on CEX.IO. As soon as we ensure that we can provide our users with the stable service, we will enable wire withdrawal option for the mentioned currencies.

The tips provided in this thread by other users are still relevant, to withdraw your USD or GBP funds from CEX.IO, you are welcome to use the following withdrawal methods:
- MasterCard withdrawal;
- Bank withdrawal in EUR (both SEPA and Bank Transfers in EUR work properly);
- Crypto withdrawal.

However, to grant you with the most specific advice, please provide us with your CEX.IO user ID.

Looking forward to your reply.

[SweetAudrina]

Thanks for your replies.

CEX my username is up109279631

I tried to register a virgin MasterCard but it was declined on their side. I called them and they said they won’t allow it to be used for online currency.

I might have a NATWEST MasterCard somewhere - is this likely to work?

If not, what MasterCard WILL work?

Thanks

[timerland]

Thanks for your replies.

CEX my username is up109279631

I tried to register a virgin MasterCard but it was declined on their side. I called them and they said they won’t allow it to be used for online currency.

I might have a NATWEST MasterCard somewhere - is this likely to work?

If not, what MasterCard WILL work?

Thanks

I really don't think that CEX is able to answer that.

Since it's a problem on the card issuer's end that is declining it for online currency exchanges, you are much better off asking the card issuer instead of asking CEX who has no specific knowledge about what your card issuer's policy with online currency is.

Personally I feel like that the process of linking the cards to your account is just too arduous and problematic, if I were you, I would definitely go for withdrawing BTC first, then sell the BTC elsewhere where there aren't problems with fiat withdrawals. Most convenient would be Localbitcoins but your choices aren't limited to that.

[SweetAudrina]

I would be willing to wait for bank transfers to come back available if that is going to be anytime soon?

[CEX]

I would be willing to wait for bank transfers to come back available if that is going to be anytime soon?

Unfortunately, we can not provide you with accurate timeframes when bank withdrawals will be activated again.

We are monitoring the situation with the workload of our payment partner and as soon as we ensure that we can provide users with the stable service, we will enable wire withdrawal option for the USD and GBP currencies.