BTC Segwit Address not recognised by my Ledger Nano S Wallet

[RDH40]

My Ledger Nano S Wallet does not recognise the initial BTC Segwit Address that it initially gave me.

I transferred the BTC correctly to the Segwit Address given by my Ledger Nano S (Address beginning with: 36ez......) this transaction is confirmed on Blockchain, but for some reason does not show in my Wallet!

I have tried everything including re-setting the device, all the apps, chrome etc but still nothing.

I have also tried exporting the xpub and used iancoleman but this still doesn't produce the Segwit Address my Ledger produced!

I also can't seem to find anyone else who has had the same problem as me - can anyone please help?

[bitmover]

That's scary. I use a ledger nano as well.
I have heard some reports like this on trezor

https://bitcointalk.org/index.php?topic=3310150.0

https://amp.reddit.com/r/CryptoCurrency/comments/7cebxn/help_me_162_bitcoin_cash_250000_disappeared_from/?st=JC36UPUC&sh=7589326f

Read those topics.. people suggest good options.

Also it would be a good option to contact ledger support, after you have tried the methods mentioned on the posts above.

[bitmover]

One more important thing. Did you buy ledger nano from third party?
There is a bug that makes a phishing address, if a hacker gets physical access to it.

https://krebsonsecurity.com/wp-content/uploads/2018/03/ledgerattack.pdf

[Rath_]

I have used Ledger Nano S in the past and they had a huge problem with overloaded servers which caused long load times and transactions not loading properly. Try downloading the latest Electrum and while creating a new wallet, select "Use a hardware wallet". Next, you will have to select a derivation path (p2sh-segwit BIP49 button) and change the last digit depending on your account number (0 will generate the first one, 1 the second one and so on). Electrum connects to nodes that are hosted by other people so it it will be easy to notice if it was Ledger server's fault.

[bob123]

Please answer the following quetsions (to make it easier for us to help you):

• What versions are you using: Nano s firmware, bitcoin chrome application, bitcoin application (on the nano s)?
  
  
• Did you verify the receiving address on your nano s when clicking 'receive' in the bitcoin chrome app?
  
  
• Does the address show up under 'Options' -> 'Tools' -> 'Sign message' from the drop-down menu?
  
  
• Did you verify wether the copied(?) address from the receive-tab matched the address when pasted (to eliminate clipping malware)?
  
  
• Is this the 'first' time you are using your nano s? Did it work (without a flaw) previously?
  
  

[RDH40]

Please answer the following quetsions (to make it easier for us to help you):

• What versions are you using: Nano s firmware, bitcoin chrome application, bitcoin application (on the nano s)?
  
  I'm using firmware 1.3.1 - I have not updated my Ledger yet in fear of losing anything. I'm also using the standard Chrome Apps.
  
  
• Did you verify the receiving address on your nano s when clicking 'receive' in the bitcoin chrome app?
  
  Yes
  
  
• Does the address show up under 'Options' -> 'Tools' -> 'Sign message' from the drop-down menu?
  
  No
  
  
• Did you verify wether the copied(?) address from the receive-tab matched the address when pasted (to eliminate clipping malware)?
  
  I never copied or pasted the address, I took a photo of it and copied it correctly (checking 5 times before sending)
  
  
• Is this the 'first' time you are using your nano s? Did it work (without a flaw) previously?
  
  It worked fine when others were transferred on the same day (I also transferred BCH & LTC which were received ok).
  
  

[Lucius]

Please answer the following quetsions (to make it easier for us to help you):

• What versions are you using: Nano s firmware, bitcoin chrome application, bitcoin application (on the nano s)?
  
  I'm using firmware 1.3.1 - I have not updated my Ledger yet in fear of losing anything. I'm also using the standard Chrome Apps.
  
  
• Did you verify the receiving address on your nano s when clicking 'receive' in the bitcoin chrome app?
  
  Yes
  
  
• Does the address show up under 'Options' -> 'Tools' -> 'Sign message' from the drop-down menu?
  
  No
  
  
• Did you verify wether the copied(?) address from the receive-tab matched the address when pasted (to eliminate clipping malware)?
  
  I never copied or pasted the address, I took a photo of it and copied it correctly (checking 5 times before sending)
  
  
• Is this the 'first' time you are using your nano s? Did it work (without a flaw) previously?
  
  It worked fine when others were transferred on the same day (I also transferred BCH & LTC which were received ok).
  
  

If you have 24 seed words than you should update to latest firmware because of security vulnerabilities which have been found.Maybe with new firmware your problem can be solved,but I doubt this because of what you wrote.

If address is not show under option "Sign Message", then it is not part of your wallet,and this we can conclude by the fact that you admit you never copy/paste that address which is usual and safe way to do that.You take that address in a photo,and then you typed it manually in the wallet from which you sent BTC to Ledger Nano S.

If this is not a problem with wallet sync or outdated firmware,then problem is that you typed that SegWit address incorrectly.

[RDH40]

Please answer the following quetsions (to make it easier for us to help you):

• What versions are you using: Nano s firmware, bitcoin chrome application, bitcoin application (on the nano s)?
  
  I'm using firmware 1.3.1 - I have not updated my Ledger yet in fear of losing anything. I'm also using the standard Chrome Apps.
  
  
• Did you verify the receiving address on your nano s when clicking 'receive' in the bitcoin chrome app?
  
  Yes
  
  
• Does the address show up under 'Options' -> 'Tools' -> 'Sign message' from the drop-down menu?
  
  No
  
  
• Did you verify wether the copied(?) address from the receive-tab matched the address when pasted (to eliminate clipping malware)?
  
  I never copied or pasted the address, I took a photo of it and copied it correctly (checking 5 times before sending)
  
  
• Is this the 'first' time you are using your nano s? Did it work (without a flaw) previously?
  
  It worked fine when others were transferred on the same day (I also transferred BCH & LTC which were received ok).
  
  

If you have 24 seed words than you should update to latest firmware because of security vulnerabilities which have been found.Maybe with new firmware your problem can be solved,but I doubt this because of what you wrote.

Yes, it's not a firmware problem.

If address is not show under option "Sign Message", then it is not part of your wallet,and this we can conclude by the fact that you admit you never copy/paste that address which is usual and safe way to do that.You take that address in a photo,and then you typed it manually in the wallet from which you sent BTC to Ledger Nano S.

The BTC Segwit Address definitely came from my Ledger Nano S. It is impossible to make up an address, also the transaction is confirmed ob Blockchain. Copy and pasting the address is not the safest option.

If this is not a problem with wallet sync or outdated firmware,then problem is that you typed that SegWit address incorrectly.

The address was definitely typed correctly.

[bitmover]

There is no problem regarding security when you copy and paste an address, because it's a public address and nobody can take your funds using it.

But when you take a photo, there is the risk you mistyped it... You could have used the we code at least.


Anyway,  have you tried to use iancoleman.io and recover that address privatekey?
If it's not there, it's not part of your wallet and you mistyped it, or you were a victim of a phishing (if you bought from third party seller)

[RDH40]

There is no problem regarding security when you copy and paste an address, because it's a public address and nobody can take your funds using it.

Exactly.

But when you take a photo, there is the risk you mistyped it... You could have used the we code at least.

I definitely did not mistype it. When you say we code - what do you mean?

Anyway,  have you tried to use iancoleman.io and recover that address privatekey? Yes
If it's not there, it's not part of your wallet and you mistyped it, or you were a victim of a phishing (if you bought from third party seller)

I bought it directly from Ledger.

[bitmover]

Sorry I mistyped, QR code.
It's a picture that can be scanned to transfer funds without typing or copying pasting the address.

Ok, as you bought directed from ledger you were not scammed.

Did you use a passphrase? It's like a 25th word. You can unlock a second hidden ledger nano wallet using a different pin. Did you use that?
https://support.ledgerwallet.com/hc/en-us/articles/360000783134-How-to-set-up-and-or-recover-a-hidden-passphrase-and-alternate-PIN-on-your-Ledger-Nano-S-H

[Kakmakr]

Did you try to use your seed with other wallet services? <Just to test?>

List of compatible wallets to import your Ledger wallet backup:
(This list, written on Feb. 2017, is not exhaustive and doesn't involve Ledger's responsibility as our society does not provide non Ledger services. If you think this list should be updated and/or some links expired, please contact the support)

Ledger Nano
Ledger HW.1
Ledger Nano S
Ledger Blue
Mycelium (smartphone)
Bither (smartphone and desktop)
Coinomi (smartphone)
MyEtherWallet
MyTrezor
See for each of these wallets how to import a 24 words backup in their FAQ or notice.

Source : https://support.ledgerwallet.com/hc/en-us/articles/115005297709-On-which-wallet-can-I-restore-my-wallet-if-I-lose-my-Ledger-device-

[RDH40]

Sorry I mistyped, QR code.
It's a picture that can be scanned to transfer funds without typing or copying pasting the address.

Ok, as you bought directed from ledger you were not scammed.

Did you use a passphrase? It's like a 25th word. You can unlock a second hidden ledger nano wallet using a different pin. Did you use that?
https://support.ledgerwallet.com/hc/en-us/articles/360000783134-How-to-set-up-and-or-recover-a-hidden-passphrase-and-alternate-PIN-on-your-Ledger-Nano-S-H

No I never used any passphrase - just my 4 digit pin and of course the 24 word seed that Ledger issues.

[bob123]

To summarize it:

You have clicked on the 'receive'-tab on your chrome application, verified the address is correct (on your nano s), scanned the QR code and verified the address again?
And now you don't see the address in your nano s (and balance is also missing) ?

Is this correct? This seems odd. Are you sure you are still using the 'segwit-wallet' of your nano s (and didn't accidentally click on legacy) ?

[Lucius]

To summarize it:

You have clicked on the 'receive'-tab on your chrome application, verified the address is correct (on your nano s), scanned the QR code and verified the address again?
And now you don't see the address in your nano s (and balance is also missing) ?

Is this correct? This seems odd. Are you sure you are still using the 'segwit-wallet' of your nano s (and didn't accidentally click on legacy) ?

OP say "I never copied or pasted the address, I took a photo of it and copied it correctly (checking 5 times before sending)",and I think this is where is problem came.Even if he say checking 5 times before sending,only one character wrong and this is not identical address.

I had a problem with missing transaction on Ledger app,but it was because I use one of the address from Sign Message option which is not visible to Ledger Bitcoin App,but it was still there and with increase gap address limit in Electrum problem is solved.

It is not possible that address is just disappear like it was never part of that seed...

OP it would be good to post that transaction and photo you take with that specific address.

[bitmover]

I had a problem with missing transaction on Ledger app,but it was because I use one of the address from Sign Message option which is not visible to Ledger Bitcoin App,but it was still there and with increase gap address limit in Electrum problem is solved.

It is not possible that address is just disappear like it was never part of that seed...

OP it would be good to post that transaction and photo you take with that specific address.

this is a known issue with ledger nano

check this: https://www.reddit.com/r/ledgerwallet/comments/6yi161/signing_a_segwit_address_message/?st=jc1mwoja&sh=7589a31e

When you sign a message with a segwit address in ledger nano, it will sign a message with the associated legacy address, as there is no standard to sign with Segwit addresses yet.

[HCP]

this is a known issue with ledger nano

This issue has nothing to do with signing messages... what Lucius was talking about was copying an address from the "Sign message" dropdown list of addresses rather than clicking on the "Receive" tab...

When you use the "Sign Message" dropdown box... it shows several hundred addresses and I believe it actually includes "change" addresses as well. In addition, these addresses are not necessarily displayed in chaincode order... so the first address displayed is not necessarily address m/49'/0'/0'/0.

The issues this causes are that if you use one of the addresses from this dropdown list as a "receive" address... it's possible you're actually selecting some address way down the chain like address m/49'/0'/0'/87... which is likely to be out past the "gap limit" that the Ledger wallet is using when looking for addresses with transaction history etc. So, if you receive coins to it, Ledger wallet won't find the transaction.

Anyway, this situation doesn't seem to apply to the OP as they're saying they used the "receive" tab, which should use the first "unused" receive address. So, they either entered the Bitcoin address incorrectly (although I'm not even sure what the odds of generating a valid address when mistyping an address are? )... or they're done something weird like accidentally use a Litecoin address or something like that.

It would help if the OP still has the photo they took of the original address... without that it will be difficult to prove/disprove the mistyped address scenario. Although, using the "Signed Message" option, you can start typing an address and it shows the partial matches. ("Settings -> Tools -> Sign Message", click the "Address" box and type the first couple of characters of the address).

[bob123]

Even if he say checking 5 times before sending,only one character wrong and this is not identical address.

So, they either entered the Bitcoin address incorrectly (although I'm not even sure what the odds of generating a valid address when mistyping an address are? )...

According to the bitcoin wiki the chances of a misstyped address being valid is 1 in 2³² or 1 in 4.29 billion.

Although, using the "Signed Message" option, you can start typing an address and it shows the partial matches. ("Settings -> Tools -> Sign Message", click the "Address" box and type the first couple of characters of the address).

OP mentioned the address does not show up under the signing tool 

• Does the address show up under 'Options' -> 'Tools' -> 'Sign message' from the drop-down menu?
  

No

[RDH40]

this is a known issue with ledger nano

This issue has nothing to do with signing messages... what Lucius was talking about was copying an address from the "Sign message" dropdown list of addresses rather than clicking on the "Receive" tab...

When you use the "Sign Message" dropdown box... it shows several hundred addresses and I believe it actually includes "change" addresses as well. In addition, these addresses are not necessarily displayed in chaincode order... so the first address displayed is not necessarily address m/49'/0'/0'/0.

The issues this causes are that if you use one of the addresses from this dropdown list as a "receive" address... it's possible you're actually selecting some address way down the chain like address m/49'/0'/0'/87... which is likely to be out past the "gap limit" that the Ledger wallet is using when looking for addresses with transaction history etc. So, if you receive coins to it, Ledger wallet won't find the transaction.

Anyway, this situation doesn't seem to apply to the OP as they're saying they used the "receive" tab, which should use the first "unused" receive address. So, they either entered the Bitcoin address incorrectly (although I'm not even sure what the odds of generating a valid address when mistyping an address are? )... or they're done something weird like accidentally use a Litecoin address or something like that.

It would help if the OP still has the photo they took of the original address... without that it will be difficult to prove/disprove the mistyped address scenario. Although, using the "Signed Message" option, you can start typing an address and it shows the partial matches. ("Settings -> Tools -> Sign Message", click the "Address" box and type the first couple of characters of the address).

I appreciate all of the comments here, but the simple fact is that no one else has ever had this same problem or seems to be able to help resolve it.

I have been in contact with Ledger Support for months and even they can't help me.

They have confirmed that my Ledger Nano S xpub does not match the BTC Segwit Address that the ledger initially gave me. I have no idea what else can be done to resolve this now which is the most frustrating thing ever as the transaction is confirmed on Blockchain and the coins are still sitting at that correct address.

I have no idea how to post the photo on here but this is the BTC Segwit Address:-

36ezRREzDYH3uSvADoSSpoLZrFVigQkmLp

[bitmover]

I have no idea how to post the photo on here but this is the BTC Segwit Address:-

36ezRREzDYH3uSvADoSSpoLZrFVigQkmLp

You cannot post images because you are a newbie in this forum.
If you post the photo on some website like imgur.com, just link the address here and I will post for you.

An address can easily be mistyped....
o instead of 0 for example, S and 5, I and l

I never tried to type an address, always ctrl C + ctrl V.