It is good that you move your
BTC to hardware wallet,now you can play with Electrum seed/private keys in an attempt to claim BitcoinCash.
It seems that you have a problem to claim BCH because your
BTC Electrum wallet is 2FA type,and in order to claim new coin you need 3 private keys and you have only 2 of them,third is in the possession of the other party(TrustedCoin).It is usually a complicated process to claim any forked coin from 2FA wallet,but you can try something I find on Reddit and it seems pretty easy.
- First you need ElectronCash wallet,be careful and do not download fake one -
https://electroncash.org/- Second is to create new standard wallet in ElectronCash and save seed + one of the receiving address(Be especially careful with this,triple check!)
- Third step is to remove this version of ElectronCash,install new one and create new wallet by using seed from Electrum//in this process you need
to disable 2FA option //just create new standard wallet//I have seed//option disable 2FA.
- Fourth step is to send BCH to that previously created address,and use that seed to access your wallet.
I hope this will help you,otherwise the procedure will be much more complicated.
For option 2 you just created watch only wallet,and in option 3 balance is 0 because you do not have all all the necessary private keys.