Trupik
Member
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Activity: 136
Merit: 13
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November 30, 2013, 10:36:57 AM |
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Seems like everyone hates them.
I guess the ones that buy their products don't consider it necessary to post here.
On the contrary - I bought their products and that entices me to share my experience to warn others. |
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"Bitcoin: mining our own business since 2009" -- Pieter Wuille
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Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
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TheQuin
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November 30, 2013, 10:38:47 AM |
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No.
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zimmah
Legendary
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Activity: 1106
Merit: 1005
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November 30, 2013, 12:57:51 PM |
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Seems like everyone hates them.
I guess the ones that buy their products don't consider it necessary to post here.
Wrong I have bought their product and that's exactly why I hate them. |
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DrG
Legendary
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Activity: 2086
Merit: 1035
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December 01, 2013, 07:18:04 AM |
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I too have placed multiple orders with them. Received my first unit (cost 208+ BTC) only to have it die after 7 days of mining - was useless for over 2 weeks costing an additional 14BTC of lost income due to nobody answering emails, PMs or responding on their own forums to my begging. On the second order I filed a chargeback and filed complaints with the State AG, DA & FTC.
Just another BFL success story...
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LightningBlade
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December 01, 2013, 11:03:48 AM |
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I'm really wondering if I want to pre-order the 600ghs Monarch from BTF or not. Please share your opinion, it might help me make up my mind  Buy it, but not directly from BFL. Wait until some people decided to sell theirs... |
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Dannie
Legendary
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Activity: 910
Merit: 1000
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December 02, 2013, 12:03:08 PM |
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I'm really wondering if I want to pre-order the 600ghs Monarch from BTF or not. Please share your opinion, it might help me make up my mind BFL pre-order? You will never know when (or if) you will receive the hardware. |
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rammy2k2
Legendary
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Activity: 1974
Merit: 1003
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December 02, 2013, 03:27:45 PM |
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nope, dont buy
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Korbman
Legendary
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Activity: 1064
Merit: 1001
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December 02, 2013, 10:37:53 PM |
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Seems like everyone hates them.
I guess the ones that buy their products don't consider it necessary to post here.
It appears I'll be joining in with the common sentiment here as I will never purchase from BFL again (preorder or product in hand). Aside from the obvious reasons (consistent massive delays, overpriced inefficient hardware, and an unprofessional approach to PR), I'm not impressed with their overall customer service or the reliability of their products. Currently operating 6 Singles (60GH/s models), I've had 3 of the provided power bricks die and 1 Single was DOA; 2 PSUs shorted out with a pop and puff of smoke, the other just sort of stopped working one day. The DOA Single and 1 PSU was shipped back for replacement (at my expense...apparently they don't cover that) and nearly two weeks go by before I have a working replacement. The other bricks haven't been replaced, and they probably won't be -- what's the point since they're cheaply made anyway? Might as well grab a decent $200 PSU off Newegg and save myself the headaches later on. Anyway, there's competition in the marketplace now. We can finally let BFL die off as KnC, BitFury, and others take the reins. |
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DrG
Legendary
Offline
Activity: 2086
Merit: 1035
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December 03, 2013, 09:41:09 AM |
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Seems like everyone hates them.
I guess the ones that buy their products don't consider it necessary to post here.
It appears I'll be joining in with the common sentiment here as I will never purchase from BFL again (preorder or product in hand). Aside from the obvious reasons (consistent massive delays, overpriced inefficient hardware, and an unprofessional approach to PR), I'm not impressed with their overall customer service or the reliability of their products. Currently operating 6 Singles (60GH/s models), I've had 3 of the provided power bricks die and 1 Single was DOA; 2 PSUs shorted out with a pop and puff of smoke, the other just sort of stopped working one day. The DOA Single and 1 PSU was shipped back for replacement (at my expense...apparently they don't cover that) and nearly two weeks go by before I have a working replacement. The other bricks haven't been replaced, and they probably won't be -- what's the point since they're cheaply made anyway? Might as well grab a decent $200 PSU off Newegg and save myself the headaches later on. Anyway, there's competition in the marketplace now. We can finally let BFL die off as KnC, BitFury, and others take the reins. +1 |
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CounterStrike
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December 03, 2013, 12:47:59 PM |
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Its the best machine to buy if it has stock |
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jason44
Newbie
Offline
Activity: 36
Merit: 0
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December 03, 2013, 08:11:23 PM |
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Why would you ever by anything from butterflylabs after the thousands of people complaining about their company and their shitty customer support?
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sergio
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December 04, 2013, 11:07:17 AM |
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do not do it, if you are lucky you may the the Monarch in 2015.
i purchased a jalapeno in may, it is December and still do not have it.
and forget about refunds with BFL there is no such thing, customer services does not exist.
I did get an email a few weeks ago that they were shipping instantly, but of course it is not true, if they were they would have shipped my obsolete jalapeno.
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Paya
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December 04, 2013, 01:15:04 PM |
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I'm not having troubles with BFL hardware - it's been working perfectly fine for 2+ months. But as a customer who went through neverending delays, least I can tell is to be very cautious. I, for one, would seriously think before preordering anything from them. Sure one can guess that BFL has their production process ironed out at this point, so maybe they are finally able to keep on their promises and to deliver on time, but my previous experience was just too frustrating to jump into that boat again.
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