Bitstamp - funds not deposited, no response from support - what next?

[falcoiii]

Wire transfer to bitstamp on 11/20 with a support ticket opened 11/27.  Not deposited, no response from support.  This is the first time I have dealt with bitstamp.  Triple checked every detail & number for accuracy and my bank assured me on 11/27 that it has been sent.

What is the next step?

[PenAndPaper]

Well i would've waited till monday and then i whould 've send them another support ticket in monday.

[falcoiii]

My deposit has been wired 16 days ago and still has not hit my bitstamp account.

Get verified.

Wire money.

7 days later, open a support ticket.

5 days later, get a reply asking for more personal information.

I reply in hours with passport and answers to questions about How did you learn about Bitcoin? / What is the purpose of your trading on Bitstamp?, etc...

4 days later, still no response.

It has been 16 days since I have done the wire transfer... I am SERIOUSLY concerned.