BitQuick - Any Advice?

[Hexokinase]

Hi Bitcointalk community. Please forgive me if this topic is inappropriately placed. I'm still relatively new to these forums. This is an account of an ongoing (bad) trading experience with the service BitQuick.co. I'm likely going to be filing a police report given that no further information has been provided to me by the company nor has the bitcoin I purchased through their escrow service been returned. Any advice would be appreciated though I imagine all I can really do is file a report.


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I've purchased from BitQuick numerous times without issue. Probably about 10. Up to this point my worst experience has probably been waiting 24 hours before receiving a purchase. Two days ago (5/1/18), I received bitcoin purchased through BitQuick's escrow service to a personal wallet address. I had meant to send the obtained amount to a different destination, though had accidentally sent it back to the BitQuick escrow wallet I had received it from. I contacted BitQuick immediately informing them of the mistake and received a response 24 hours later:

"Hi Joseph,

We see that you sent the money back to one of our addresses. Would you like us to return it to the address you originally provided (1xxxxxxxxxxxxxxxxxxxxxxxxx)?

-Chad

Thanks for using BitQuick!"


(I received that message at 11:38 A.M. my time and replied at 11:40 A.M. saying "that would be fine, thank you.")

Having not received any returned amount nor any update, I wrote to BitQuick via my support ticket asking if I should expect it today. After another 24 hours, BtQuick support responded:

"Hi Joseph

-the bitcoin were credited to the seller's escrow and were bought by somebody else. The best that we can do is ask them to return the money. We are still awaiting a response from them.

-Chad

Thanks for using BitQuick!"

I had responded asking why they even felt it appropriate to ask what address I wanted it sent back to if it was the case to that the seller had resold it to begin with. I also added that I was going to be filing a police report primarily against the seller but listing their company as well for what it's worth if the issue wasn't resolved or if I wasn't updated by them within "a few hours." It's been another 24, so I'm filing a police report as I have the individual's name, banking account information, proof of deposit and receipt of purchase. Has anyone else had a similar experience of some kind? Hopefully if anything this can provide someone even a small amount of insight with respect to the implications of sending bitcoin to the wrong address, even if the address is one operated by a trusted service such as BitQuick. And by the way, the organization has no phone support of any kind nor any contact information other than a support email address. That is what makes this so frustrating.



Thank you for reading,

-J

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[ManaMan]

I am not sure what is the best thing to do in this situation, do they have a phone number that you can call? Because from my experience with various online services is that best thing is to call them.

If they don't respond with appropriate solution, I guess you should try with police, or yet just send them an email that if they don't resolve this blah blah, that you are thinking of going to court or something - maybe then see their response and if it's negative you could try as you have nothing really to lose as you have already lost the money so far

[Hexokinase]

No, surprisingly they don't have any sort of phone contact. There is a number listed on google search claiming to be BitQuick support, but a call to it will reveal a "level 3 tech support engineer that requires remote access to your computer to remedy your issue" (in case anyone wants to have fun). Ah well, I suppose you're right. Nothing to lose at this point really. Thanks for the reply!

[Potato Chips]

"Hi Joseph

-the bitcoin were credited to the seller's escrow and were bought by somebody else. The best that we can do is ask them to return the money. We are still awaiting a response from them.

-Chad

Thanks for using BitQuick!"

Seller's escrow? Isn't that them? Or is it a third party? Hmmm...But they just said on their previous reply "one of our addresses". Anyway if the escrow is really not them then this matter is out of their hands.

And by the way, the organization has no phone support of any kind nor any contact information other than a support email address.

Try your luck on their social media sites

[audaciousbeing]

Reading through the conversation, I can say the point of filing a police report has not been reached yet because I have not seen them scam at the moment.

1. The mistake was not from them to begin with. They deliver on the earlier contract that they entered into with you. You then made an error by sending it back to them.

2. They have been responsive all along. They acknowledge the receipt of the money and promised to send it back. When they couldn't meet up they still send you the next alternative.

For most companies and businesses, its easier to receive money than to refund because of their in-house bureaucratic policies and because they have not been found wanting before, I suggest you still give them more time to resolve it.

[milewilda]

"Hi Joseph

-the bitcoin were credited to the seller's escrow and were bought by somebody else. The best that we can do is ask them to return the money. We are still awaiting a response from them.

-Chad

Thanks for using BitQuick!"

Seller's escrow? Isn't that them? Or is it a third party? Hmmm...But they just said on their previous reply "one of our addresses". Anyway if the escrow is really not them then this matter is out of their hands.

And by the way, the organization has no phone support of any kind nor any contact information other than a support email address.

Try your luck on their social media sites

This is the line where i got confused

bitcoin were credited to the seller's escrow  Supposed to be that they are the ones who do make such transaction in the middle yet it had been mentioned earlier "We see that you sent the money back to one of our addresses."

Very confusing situation.

The only thing you gonna need to do is wait.

[Hexokinase]

Right. What confused me the most was being asked what address I would like it sent back to and if the original one was fine. Having replied yes and then not receiving any kind of follow-up until a day later when I was told "unfortunately the bitcoin have already been resold."

I was contacted roughly 6 hours ago by the same support person who added "theres not much we can do. If you'd like to provide a contact number we can get in touch with you to discuss available options." I provided my contact number but never received a call. The most frustrating thing about this is receiving 1 reply per day.

I understand that an error was made on my part. But I have a bill of sale for those coins. I suspect the company took twice the escrow fees with the individual making twice the profit.

[audaciousbeing]

Right. What confused me the most was being asked what address I would like it sent back to and if the original one was fine. Having replied yes and then not receiving any kind of follow-up until a day later when I was told "unfortunately the bitcoin have already been resold."

I was contacted roughly 6 hours ago by the same support person who added "theres not much we can do. If you'd like to provide a contact number we can get in touch with you to discuss available options." I provided my contact number but never received a call. The most frustrating thing about this is receiving 1 reply per day.

I understand that an error was made on my part. But I have a bill of sale for those coins. I suspect the company took twice the escrow fees with the individual making twice the profit.

Its been 24hrs since you post the first message and this is coming.  Your suspicions might be right but how do you prove it? How do you get the other individual that it was sold to in other to have a witness to confirm it? Even if you did get the witness, who do you report to in other to make them pay for their bad business practices. Of course nobody and they know that and that is why they feel comfortable in doing that using your own mistake as an excuse.

However, just like my earlier posts, I would suggest you wait and get your funds back because by the time you involve the police, it then becomes a matter under investigation which they see as another excuse to delay further and the worst that would happen after the investigation is to pay you your funds despite the time that has been wasted. When its obvious they are not ready to honour their last message to you, that when you involve law enforcement agents.

[Hexokinase]

Right. What confused me the most was being asked what address I would like it sent back to and if the original one was fine. Having replied yes and then not receiving any kind of follow-up until a day later when I was told "unfortunately the bitcoin have already been resold."

I was contacted roughly 6 hours ago by the same support person who added "theres not much we can do. If you'd like to provide a contact number we can get in touch with you to discuss available options." I provided my contact number but never received a call. The most frustrating thing about this is receiving 1 reply per day.

I understand that an error was made on my part. But I have a bill of sale for those coins. I suspect the company took twice the escrow fees with the individual making twice the profit.

Its been 24hrs since you post the first message and this is coming.  Your suspicions might be right but how do you prove it? How do you get the other individual that it was sold to in other to have a witness to confirm it? Even if you did get the witness, who do you report to in other to make them pay for their bad business practices. Of course nobody and they know that and that is why they feel comfortable in doing that using your own mistake as an excuse.

However, just like my earlier posts, I would suggest you wait and get your funds back because by the time you involve the police, it then becomes a matter under investigation which they see as another excuse to delay further and the worst that would happen after the investigation is to pay you your funds despite the time that has been wasted. When its obvious they are not ready to honour their last message to you, that when you involve law enforcement agents.

Yes, that's understandable. However I don't believe I need the second individual to prove there was a second purchaser as the support staff's response to me pretty much confirmed that the coins had been resold and that the seller would at the very least need to return the money originally paid to him by me. As far as filing a police report is concerned, I'd primarily be focusing on the seller.

I'm not exactly sure how BitQuick's escrow service works, that being if the seller is capable of releasing coins from escrow themselves or if the seller is ONLY capable of confirming receipt of payment to BitQuick. If it turns out that BitQuick is the only party with control of a hold on funds and that they released them again to a second buyer after a support member made it clear that he could see the funds in one of their wallet addresses, i think it becomes at least slightly more interesting.

[Hexokinase]

I thought I'd provide an update for the sake of the post and for the people who took the time to reply to which I am much appreciative. BitQuick hasn't contacted me in any form (phone nor through the support ticket I had been communicating with them through). I'll be filing a police report and hiring a lawyer to look into the legalities of the situation.

[Hexokinase]

I filed a report about the incident with the BBB as I wasn't receiving any communication from BitQuick. That day I received a reply to my original support ticket asking for a phone number that I might be contacted by. I provided it and was asked if 3:00 P.M. EST would be an acceptable time for calling me, I agreed. The next day at roughly 3:30 P.M. EST I emailed back asking if there was a particular number I should be expecting a call from. I was replied to with a number and received a call at roughly 3:50 P.M.

On the phone, the support person identified themselves with the same first name as the individual communicating with me via the support ticket. He apologized for not being able to contact me sooner. He explained that there had been some confusion in that "someone apparently said to you that they could see bitcoin you sent back in one of our wallets and asked what address you wanted it sent back to before we knew what was going on" (the someone would have to be him assuming he's the same person I had been communicating with). He went on to explain that the bitcoin I sent back had indeed been deposited to the escrow wallet I had received it from and that the escrow wallet was in fact theirs. He added that however, the wallets were in rotation and that the bitcoin that was redeposited to that wallet was then resold under a different "long-standing customer" of theirs of which they haven't been able to get in contact with. The support person asked me if I wanted the individual's contact information. I made it clear that I would appreciate that information but that I was in no way going to be contacting the person for the time being and that I'd rather leave it to them. He agreed to blind copy me on an email to the individual. That was two days ago and I haven't been copied on any email nor contacted further. Nor provided with any contact details.

[Potato Chips]

He went on to explain that the bitcoin I sent back had indeed been deposited to the escrow wallet I had received it from and that the escrow wallet was in fact theirs. He added that however, the wallets were in rotation and that the bitcoin that was redeposited to that wallet was then resold under a different "long-standing customer" of theirs of which they haven't been able to get in contact with. The support person asked me if I wanted the individual's contact information. I made it clear that I would appreciate that information but that I was in no way going to be contacting the person for the time being and that I'd rather leave it to them. He agreed to blind copy me on an email to the individual. That was two days ago and I haven't been copied on any email nor contacted further. Nor provided with any contact details.

By individual, you mean the client which your bitcoin got sold to right? But why? Can't they just compensate you? since the client must have paid for the coins already which means it's a clean transaction. Now if they're gonna ask him to send back the sold coins, they're gonna have to refund his payment as well  . Isn't the process unnecessarily long?

[Hexokinase]

He went on to explain that the bitcoin I sent back had indeed been deposited to the escrow wallet I had received it from and that the escrow wallet was in fact theirs. He added that however, the wallets were in rotation and that the bitcoin that was redeposited to that wallet was then resold under a different "long-standing customer" of theirs of which they haven't been able to get in contact with. The support person asked me if I wanted the individual's contact information. I made it clear that I would appreciate that information but that I was in no way going to be contacting the person for the time being and that I'd rather leave it to them. He agreed to blind copy me on an email to the individual. That was two days ago and I haven't been copied on any email nor contacted further. Nor provided with any contact details.

By individual, you mean the client which your bitcoin got sold to right? But why? Can't they just compensate you? since the client must have paid for the coins already which means it's a clean transaction. Now if they're gonna ask him to send back the sold coins, they're gonna have to refund his payment as well  . Isn't the process unnecessarily long?

I believe they were referencing the person the bitcoin was sold on behalf of. So their client essentially had bitcoin deposited to his account unknowingly and then sold that bitcoin unknowingly and they now cannot apparently get ahold of him/her. And this client is apparently a different client than the original one which makes little sense to me. Is that typical, for wallets to rotate in such a way between different people?

[Potato Chips]

Now that makes sense 

Is that typical, for wallets to rotate in such a way between different people?

This is actually the first time I've heard of a rotating addresses, most services I use are providing a unique address for every user/session, precisely to avoid confusion like this.

Anyway, Look at this

How to Sell

2. Deposit the necessary amount of Bitcoin (BTC) for sale into your personalized escrow address that is provided after you create your order.

3. Receive cash deposits from buyers on BitQuick.co instantly, and confirm these deposits with BitQuick. An email will be sent automatically to remind you when a deposit is made.

Hmmm.... Does the sell order expires? If it is, maybe only the unused addresses gets re-assigned? You could try asking them about this though

[Hexokinase]

Yeah, I worry that the support person on the phone was making that up. The website (as you show) indicates that the wallet is personalized which is pretty much the standard for escrow wallets. If they did lie about that, it's concerning to say the least.

I think its fair to say that the only reason they contacted me on the phone was to satisfy the BBB by being able to say that they did. It was their idea to provide me the contact information of the supposed user who unknowingly had cash deposited to his/her bank account. Yet they didn't follow through with that either. I'm just going to have to hire a lawyer and file a suit against the company if possible. I know for a fact that they collected an escrow fee off of the resale of something that wasn't their property as too many of these companies seem to be doing.

[Hexokinase]

Without any kind of update BitQuick closed my support ticket. I've already hired an attorney who has informed me that the release/resale breaks a number of property laws. I've also filed a police report. I appreciate your help/interest as a community.