you are Portuguese? Do you live in Portugal?
If you live in Portugal then you can go to this address:
Zyado
Zentreasure LDA
Avenida Elisio de Moura, nr. 339
Loja A, R/Chäo
3030-183 Coimbra, Portugal
Nº de Contribuinte: 51305534
or you can ask a relative or friend to complain or you can hire a lawyer to complain.
I went to the bank and asked to reverse the transfer, and will know about it next week. Zyado bank I think will try to contact them to tell them about the reversed transfer, so I hope then the deposit will be credited or funds sent back.
It is possible for the bank to reverse the transaction.
Will post here any update, if anyone is in the same situation please PM here or telegram /digitalcoin2017
it will be good to know if your problem has been resolved because it prevents us from using this service in the future