Vircurex Issues?

[OneEyedJack]

I did a small exchange of FTC to BTC on Vircurex. My deposit of FTC went through without a hitch. However my withdrawl of BTC to my wallet has not gone through yet. I can see the TrxID and I check the block it has 160 confirms, but I still haven't received it yet?

I sent an email to customerservice@vircurex.com as the site suggests, but still nothing. no BTC no response to email.

Anyone else have this issue? Because quite frankly, if it is goign to continue, I am not going to use this service anymore.

Thanks in advance

[sleapty]

I have only done a few trades in Vircurex, and haven't got any problem yet.

[OneEyedJack]

3 days and still nothing. No BTC no emails... *sigh*

[MAbtc]

I don't understand. Vircurex provided you with the TX ID, and it is valid with 160 confirmations?

Can you show the TX on the blockchain and state the address you believe the coins should be deposited in? What kind of wallet are you using?

It sounds like a) you provided an incorrect address to Vircurex, b) they sent to an incorrect address (unlikely), or c) your wallet is not syncing properly.

Vircurex is not good about responding to emails. When I have emailed in the past, they resolve my issues without contacting me.

[OneEyedJack]

Very sure the wallet is correct triple checked it.
I'm using Multibit Client. Synced.
The TrxID shows it has over 500 confirms now. And yes it is showing the right Wallet address. The right amount too.
Still nothing.

[MAbtc]

Very sure the wallet is correct triple checked it.
I'm using Multibit Client. Synced.
The TrxID shows it has over 500 confirms now. And yes it is showing the right Wallet address. The right amount too.
Still nothing.

If you provide the information I asked for, we may be able to narrow this down, but simply re-stating this isn't going to get us anywhere.

1) Post the BTC address the coins should have been deposited in.
2) Post the tx ID provided to you by Vircurex. I assume this tx ID matches what you see on the blockchain?

If the transaction is confirmed on the blockchain and you are certain the address in that transaction is owned by you, the problem is not with Vircurex. It is with your wallet.

[OneEyedJack]

I had to reset the blockchain info (resync) once I did that it showed up.
Thank you for pointing me in the right direction.
This was DEFINITELY MY FAULT not Vircurex's issue.
Whew

[MAbtc]

I had to reset the blockchain info (resync) once I did that it showed up.
Thank you for pointing me in the right direction.
This was DEFINITELY MY FAULT not Vircurex's issue.
Whew

Glad to hear you were able to resolve this.