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December 08, 2013, 03:16:08 PM |
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Like many others I was excited to hear BTC-e would be the first ever cryptocurrency exchange to implement the popular forex trading software Metatrader 4, but my experience with the program has been less then gratifying. About 4 weeks ago I dropped ~150 into my metatrader live account at BTC-e just to give it a shot and get the hang of the program, after about 2 days it became clear the program was just not living up to the demands of serious trading. Order execution was very slow with many orders registering with the program but failing and being rejected at the market level (with no notification). No orderbooks, confusing additions to live trade on BTC-e market, but this isn't where the story end. These problems only justify a comment on the news section of BTC-e, the real issue comes in with the fund withdraw order at BTC-e.com. Currently it is "Broken" if you check the comments under the MT4 news announcement its littered with users unable to withdraw money. At first when I tried to withdraw it would always return "insufficient funds" but about a week ago funds just starting disappearing from my MT4 account, and I have without a doubt not seen these funds deposited in my main BTC-e account. I've tried contacting BTC-e multiple times about the evaporated balance but I've had not response. In fact I opened a ticket a day after first not being able to withdraw funds and not only have they not responded, they keep attempting to close the ticket claiming it has been resolved with absolutely no additional information or contact. I've reopened the ticket 5-6 times now but at this point I'm just calling it a loss and warning others DO NOT DEPOSIT INTO A METATRADER 4 ACCOUNT. If anyone needs proof I still have the emails.
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