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Author Topic: Coinbase sell order 'cancelled'?  (Read 822 times)
jbord39 (OP)
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December 09, 2013, 07:55:38 AM
 #1

So December 4th I sold .75BTC at 1200 for $830 on Coinbase.

Or so I thought.  The next morning I received an e-mail 'You just received .75 BTC'.  I checked my Coinbase account and sure enough I got back the exact amount I sold the night before.  Now when I check the Buy/Sell history it still shows up as a sale, but if you click on the actual transaction the status is cancelled. 

How is it fair that they cancel your BTC sale?

jbord39 (OP)
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December 09, 2013, 12:00:59 PM
 #2

No one?

It just seems like this sort of thing would really reduce their credibility.
jbord39 (OP)
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December 09, 2013, 09:58:05 PM
 #3

So I put in a support ticket and have searched the internet like a madman.  I can't find any other problem similar to this at all.

Am I really the ONLY person who has had a sell order on Coinbase cancelled?

kireinaha
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December 10, 2013, 12:25:08 AM
 #4

You didn't get any kind of reason for the sale cancellation?

Night gathers, and now my bitcoinwisdom watch begins.
jbord39 (OP)
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December 10, 2013, 01:18:02 AM
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You didn't get any kind of reason for the sale cancellation?

No.  They didn't even tell me the sale was cancelled (via e-mail or notification or anything).  I just noticed by going through history that the transaction is listed as cancelled.  I am really confused and feel like this should be a big no-no.  Especially since when I sold it was at $1200 per coin.
jbord39 (OP)
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December 10, 2013, 09:57:18 PM
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I just wanted to let everyone know that I e-mailed Olaf and he credited me the difference that I lost from the sale order being cancelled.  Took less than 18 hours.

Thanks very much.
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