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Author Topic: Fortunejack are scammers , With proof!  (Read 89 times)
juanmdamico
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May 09, 2018, 08:05:47 PM
 #1

Full story:

On the 8th of March, I was betting on FortuneJack, suddenly my account gets logged out, and moments later I get an email from support@fortunejack.com telling me that someone has made a withdrawal, which I ofcourse denied and told them to cancel it immidietely. I will show you the screeenshots of our Email conversation here.

https://gyazo.com/c6b17b565786dad605315b4012e83041


They asked me what account I'd like to keep, and I explained and told them I'd like to keep the one I was only playing on, right after that, within minutes, my account gets blocked, no response at all from Fortunejack, and they refused to give any explanations.


I tried for days contactnig them on live support, finally I get some response. and here it goes:

https://gyazo.com/31cfd28187c8b5ef9cde2b416e51f1a5

https://gyazo.com/4244ad1a02c61cb02a3e431fe3bc2b95

https://gyazo.com/07b65430e4c7ddecf8cad6b175dbaabc

https://gyazo.com/46e77b6b86a6bbd360c318e84f890a48

https://gyazo.com/c6b17b565786dad605315b4012e83041



So, they won't give me an explaination why they closed my Account, no ToS was broken, I'd say, stay far away from this site, regards.
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May 10, 2018, 12:34:58 AM
Merited by TMAN (1)
 #2

So, they won't give me an explaination why they closed my Account, no ToS was broken, I'd say, stay far away from this site, regards.
so... you haven't actually read the Terms and Conditions have you? Huh

Member account registration
...
  • Each member is only allowed to have one Member Account. We reserve the right to block or terminate all your betting accounts if you attempt to open more than one account.
  • You shall notify us immediately if you become aware that you have more than one Member Account. In the event that you fail to do so, we reserve the right to block or terminate all of your betting accounts.
...


Also, the fact that you've ALSO posted this scam accusation using your BitcoinTalk Alt account "juanmatt" (http://archive.is/gLW5U) would tend to indicate that you did indeed have multiple accounts on FortuneJack... in violation of their ToS.

Or are you claiming that the "juanma" account on FJ was not yours? Huh

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May 10, 2018, 01:39:02 PM
 #3

Member account registration
...
  • Each member is only allowed to have one Member Account. We reserve the right to block or terminate all your betting accounts if you attempt to open more than one account.
  • You shall notify us immediately if you become aware that you have more than one Member Account. In the event that you fail to do so, we reserve the right to block or terminate all of your betting accounts.
...


Seems like they advised him (OP) to chose which account to keep and he did reply with the one that he wanted to keep. After that everything should be fine.

Who cares actually reading all these terms and conditions written in the term page? We only read them when we need.

Yes, the OP can not do nothing if they do not unblock the account but still I think FJ is not handling the issue professionally since the term already is saying, "You shall notify us immediately if you become aware that you have more than one Member Account." and OP already give his decision after hearing from them.

Or are you claiming that the "juanma" account on FJ was not yours? Huh

OP never said that it's not his/her (if I read it correctly). He said to close juanma account and to keep the other one.

@OP: I do not think you should tag FJ as scam coz it's not scam, it mismanagement from their security department/customer service. Scammers are those are willingly trying to steal or harm others asset.

juanmatt
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May 10, 2018, 02:03:47 PM
 #4

This has been solved... FJ closed my other account and i get to choose to keep this one
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May 10, 2018, 07:15:30 PM
Merited by Raja_MBZ (1)
 #5

This has been solved... FJ closed my other account and i get to choose to keep this one

How about changing thread title, removing the opening post and explaining that it is solved then locking the thread?

.FORTUNE.JACK.
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