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Author Topic: Mt.Gox: How Long Does Verification Take? Its been 10 days  (Read 3055 times)
Yankee (BitInstant)
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Charlie 'Van Bitcoin' Shrem


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August 14, 2011, 09:00:11 PM
 #1

I hate to do this in the forum, but I've emailed all your staff and filled out your form twice.
Besides for me, I know of a few traders who are waiting 30+ days to get their accounts verified.

I've emailed you my drivers license, articles of incorporation, banks statements, and more than I am required to.

How do you expect us to do serious trading when I can't withdraw more than 10k a month, we need 10k a day!

I understand that you have strict anti-laundering, AML, KYC, and anti-fraud policys, however when you give us instructions on verifying accounts please stick to them.

Fyi how long it took my other accounts to get verified.

Paxum: 48 hours
TradeHill: 24 Hours
Dwolla: 24 hours.
Mt.Gox: 10+ days for me so far.

I apologize in advance for bothering the community if this dosen't apply to you, but its difficult to set up a Bitcoin related business when the exchanges don't hold up their end of the bargain.

Mt.Gox take my money!!!

EDIT: Yes, we have been sing IRC to contact him as well.

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
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ctoon6
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August 14, 2011, 09:05:57 PM
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this guy called "magicalTux" on this thing called "irc" can fix your problem in like 10 minutes i hear.

Maged
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August 14, 2011, 09:09:55 PM
 #3

I know this isn't what you want to do, but you can try contacting MagicalTux on IRC when they wake up in a few hours.
irc://chat.freenode.net/mtgox
http://webchat.freenode.net/?channels=mtgox

Yankee (BitInstant)
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Charlie 'Van Bitcoin' Shrem


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August 14, 2011, 09:11:36 PM
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this guy called "magicalTux" on this thing called "irc" can fix your problem in like 10 minutes i hear.

I know this isn't what you want to do, but you can try contacting MagicalTux on IRC when they wake up in a few hours.
irc://freenode/mtgox
http://webchat.freenode.net/?channels=mtgox

Both would be great advice if I hadn't sent him Query's for the past few days  Grin

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
Maged
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August 14, 2011, 09:13:18 PM
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this guy called "magicalTux" on this thing called "irc" can fix your problem in like 10 minutes i hear.

I know this isn't what you want to do, but you can try contacting MagicalTux on IRC when they wake up in a few hours.
irc://freenode/mtgox
http://webchat.freenode.net/?channels=mtgox

Both would be great advice if I hadn't sent him Query's for the past few days  Grin
Are you sending them during Japanese business hours?

Yankee (BitInstant)
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Charlie 'Van Bitcoin' Shrem


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August 14, 2011, 09:14:58 PM
 #6

this guy called "magicalTux" on this thing called "irc" can fix your problem in like 10 minutes i hear.

I know this isn't what you want to do, but you can try contacting MagicalTux on IRC when they wake up in a few hours.
irc://freenode/mtgox
http://webchat.freenode.net/?channels=mtgox

Both would be great advice if I hadn't sent him Query's for the past few days  Grin
Are you sending them during Japanese business hours?

Yes sir, but my IRC stays open 24/7 so he can respond whenever he wakes up

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
GeniuSxBoY
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August 14, 2011, 09:47:38 PM
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Sounds like the dude has a lot on his plate.

Acquiring bitomat.pl..
Dealing with banks in Europe...
Accounting/Security...


He should be quicker but yeh he has a lot on his plate before he can get to dessert.


Just be persistant, I guess.
fastandfurious
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August 14, 2011, 09:52:52 PM
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It's been around 10 days for me as well. No end answer, nothing pretty much. Tried in every way you can imagine including IRC.

After a couple of days they gave me at the support, this link: https://mtgox.zendesk.com/entries/20251501-aml-request-increase-transaction-limits

But no answer from there as well.

Who is auditing the money from you and I and others that are placed at Mt.Gox?
Yankee (BitInstant)
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Charlie 'Van Bitcoin' Shrem


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August 14, 2011, 10:09:43 PM
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It's been around 10 days for me as well. No end answer, nothing pretty much. Tried in every way you can imagine including IRC.

After a couple of days they gave me at the support, this link: https://mtgox.zendesk.com/entries/20251501-aml-request-increase-transaction-limits

But no answer from there as well.

Who is auditing the money from you and I and others that are placed at Mt.Gox?

I got the same response, after 2 days I got that link as well and filled it out.

He has alot on his plate, but being the largest exchange dosent he have a responsibility? I know a trader who is waiting almost 30 days and does on avg 10k in trading a day.

I really can't wait much longer, if he dosen't get back to us, BitInstant can't support Mt.Gox which will be a huge blow to his business

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
aq
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August 15, 2011, 12:49:04 AM
 #10

It's been around 10 days for me as well. No end answer, nothing pretty much. Tried in every way you can imagine including IRC.

After a couple of days they gave me at the support, this link: https://mtgox.zendesk.com/entries/20251501-aml-request-increase-transaction-limits

But no answer from there as well.

Who is auditing the money from you and I and others that are placed at Mt.Gox?

I got the same response, after 2 days I got that link as well and filled it out.

He has alot on his plate, but being the largest exchange dosent he have a responsibility? I know a trader who is waiting almost 30 days and does on avg 10k in trading a day.

I really can't wait much longer, if he dosen't get back to us, BitInstant can't support Mt.Gox which will be a huge blow to his business
Mt.Gox already has some 80% of the market, so maybe it would be great if some other exchanges get a little bigger. I mean I like Mt.Gox, but bitcoin as a whole should not depend as much as it does on one single exchange.
That being said, have you considered adding Ruxum? I think they have the cleanest interface as of now, and already 9 currencies. And it "feels" professional. Only thing is it seems that it is not that easy (fee-wise) to transfer money in and out - maybe a perfect fit for your business.
ctoon6
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August 15, 2011, 01:04:48 AM
 #11

has anyone ever honestly considered trading mtgox money to someone IRL, for USFRN.

cepler
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August 15, 2011, 01:39:25 AM
 #12

this guy called "magicalTux" on this thing called "irc" can fix your problem in like 10 minutes i hear.

Can and will are two totally different things.  Gox seems to be taking on too much new stuff w/o proper staffing and procedures to cover things.  As a new bitcoin miner and user my last experience with things taking about 2 weeks to get me my money on Gox have soured me to that exchange.  I moved everything over to Tradehill and will proceed from there, no interest in going back at this point.
Meatpile
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August 15, 2011, 01:44:38 AM
 #13

Stop whining and spend your bitcoins on the market not exchanging back into different money. Or start your own exchange.

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