I restrained from posting here initially but I felt the need especially after what i went through.
I have deposited over 130 BTC on 1xbit, never withdrew winnings because i lost majority of it.
Got a call, sister was diagnosed with cancer and needed big funds for a emergency surgery. I tried to withdraw 8 BTC and it was "approved" in less than 1 hour.
After almost 4 stressful days, I am still receiving generic replies by their support saying:
"Dear customer, We are currently awaiting a response from our specialists. We apologize for the delay. As soon as we receive an update on your withdrawal, we will contact you".
More than 50 emails were sent to them with evidence and videos of my sister needing the funds for medical but i am still getting generic replies to stall the withdrawal.
A big website such as 1xbit/1xbet don't have even 8 BTC to withdraw for a customer who deposited and supported over 130 BTC. (Majority was lost, not even winnings)
Please REFRAIN from using them, I learnt my lesson and it might cause my sister her life.
Will update this thread of any progress.
God bless.
https://preview.ibb.co/fdfS6J/Screen_Shot_2018_05_11_at_7_34_19_PM.png