Another BFL Story - a bit of a twist on the usual

I ordered a total of 12 SC60's in March 2013 and then snapped at the end of September and initiated a chargeback with my credit card company. The chargeback was initiated only after I provided BFL notice they had 10 days to ship my gear or my order was canceled. Little did I know that the credit card company had no recourse and were just trying to be nice to a good customer. They were going to try and "work it out" with the vendor... an obvious fail that had I known was the case I would never have gone there.

Over two months passed for the credit card process to fail as it was doomed to. In the meantime BFL shipped my miners. In consultation with the credit card company I refused the shipments..... sigh.

After the chargeback failed in December I was back at BFL with my (ass)hat in hand and begging for my gear. Fortunately I was well received by customer service most likely due to my history as a positive and regular contributor on the BFL forums and shoutbox (at least until September).

Gentleman Jonathon and the lovely Emily were helpful and prompt in working out a solution: pay $420 in shipping and your miners would arrive Monday December 16th. Cool. Paid the $420 in BTC and then...... 12 miners arrived as promised although I received no tracking or other indication on my account orders that anything had happened. Open the boxes and: 12 x 50's instead of my 60's. WTF?!?! So, I emailed a polite and reasonable solution: send me a couple more 60's or 2 x 50's plus a 25 and we are done.

Can you guess what BFL's response was? "We guarantee 60 gh/s + or - 10%. Your overall hashrate is within the specified variance." Errrr..... no it is not (they range from 47 - 56 with most under 54). BUT THAT IS NOT THE POINT BFL!!!! I ordered shit and you sent me shinola. I know the difference.

I ordered 720 GH/s +/- 10% NOT 600 GH/s +/- 10%. I ordered equipment called SC60 not 50..... and you sent me unsolicited without prior agreement something I did not order..... and there is no record on my account of what was done. Now what? How about you send me the rest of what I ordered? Please.