BTC-E ACCOUNT HACKED - HELP

[binaryclock]

Please help my account on BTC-E has been hacked and I have created many support tickets but they are not being answered.

I was in the middle of a trade when I was logged off then my password was changed.

My email address was also compromised and thats how I believe they were able to get on to my account.

Does anyone have any way of freezing my account 'binaryclock' on btc-e until this is resolved?

Anyone have any way of contacting BTC-E support?

Obviously this is a time sensitive issue as after my password is changed they can't transfer anything off btc-e for 48 hours and it's already been 24!

Please help!!!

Thanks

UPDATE: Support is working with me to restore the account.  Coins are still there thank god to their 48 hour no transfer feature

[1714830312]

1714830312

[binaryclock]

I've emailed support, opened tickets, even the owner of Cryptsy tried to contact the owner of BTC-e for me.  Nothing.

If they can't answer my request in time and the hacker gets my stuff, let this be a warning.  Just because they put a 48 hour no-transfer after password changes, doesn't mean that's going to save you...

sigh.

[joesmoe2012]

Did you have 2FA enabled?

[sumantso]

Message 'btc-e.com' here - I can see it is a hero member account and last active on 21st December. Guess he didn't log in over the weekend.

I am hoping the lack of response is due to it being weekend. You really should have had 2FA enabled.

[binaryclock]

Even though support has contacted me, it is so frustrating to deal with.  I'm trying to explain a situation and something keeps getting lost in translation.

[anhem2012]

Even though support has contacted me, it is so frustrating to deal with.  I'm trying to explain a situation and something keeps getting lost in translation.

How is going with your account? My account has been hacked too, I tried contact with them with no luck. How did you contact with them?

[binaryclock]

Sorry to hear that - I just posted everywhere I could.  Also tried a lot on IRC as well.

[BitCoinNutJob]

sorry to hear, did either of you 2 guys have 2 factor security on your BTC-e account?

[binaryclock]

I had 2FA yes

They were able to bypass it using a man in the browser attack, essentially stealing my cookies from my browser.  Very sneaky.  BTC-E ended up locking down my account before he could transfer the money out though.  I had changed my password 2 hours before he got in.

[BitCoinNutJob]

good job you didnt lose money.

ok so now we need 3 factor security

[anhem2012]

I didn't have 2 factor security. But I don't understand how hacker can get my LTC without email confimation. So confused!

[needhelp]

BTC-E  needs to get there SHIT TOGETHER FAST !!!   Or they will lose every trader on there HACKED site !!!