I instigated a couple of cash withdrawals by International wire transfer 6 weeks ago totalling £2,000 (I'm in the UK).
I have just contacted them asking why neither have appeared in my bank account and got this reply.
Dear Anthony,
Thank you for the email and sorry for the delay in response. Currently we are facing few backlogs and we do not have an ETA for international withdrawals. We are in the process of forming relationship with new partners, banks and taking other steps to clear the backlog. Your request for withdrawal is currently in queue and we will update you once the request is processed. We apologize for any inconvenience this may cause.
Best regards,
Mt.Gox Team What sort of a response is that after SIX WEEKS of waiting?
I am amazed at their ineptitude.
I have emailed them back asking if they have actually started the process of transferring the money and if they haven't could they put the money back into my Gox account.
I could then buy BTC, withdraw and sell elsewhere.
They really do have to get their act together.