intersango bitcoin withdraw not possible? (no fiat involved)

[zhangweiwu]

Now it has been 4 days. Since I used the old withdraw address that has worked before, and that bitcoin withdraw doesn't involve any cash transfer, 4 days is a long time to wait. Wonder did anyone also requested withdraw from intersango? How long did that take?

Thanks.

[joesmoe2012]

I didn't think intersango had been active in ages.

[zhangweiwu]

I did ask them why the fee is 10 times higher since they adjusted it 20th Dec, hoping I misread or misunderstand their announcements. Answer was a terse one:

If you do not like the prices transact elsewhere.

At least that means someone is watching the support tickets! If it is failing we should expect to see Intersango price much lower than market price,  but that (price much cheaper) only started since yesterday, the last a few months price was somewhat following the market.

[zhangweiwu]

The last time I receive anything from Intersango is 27th Dec 2013 (quote: "If you do not like the prices transact elsewhere."). I googled and didn't find any one reported that they have had any successful comunication with Intersango since Christmas. So it is possible that I am the last who received update of support ticket. Personal email tried and unanswered.

I think the best way to be clear of the situation, is for any intersango customer who received support ticket update or withdraw, post the date you receive comunication. Being slow to respond and unresponsive are two different situations. I heard it was a one man company, thus a week or two week's fishing holiday is probable (even if not announced), one man can also get illness; but absolutely-no-response for a month would mean the owner chose the worse quitting strategies among what are possible. These two situations has to be considered separately.

If you did receive a suceessful withdraw, kindly post here the date your withdraw request change from 'requested' to being processed, and your request ID - you can omit the last 2 numbers of your request ID - I observed there are about 80 withdraw requests from Intersango everyday, so if you offer your request ID without the last 2 digits, others can still compare if they are waiting in line or gets skipped.

[Dipsomaniac]

A few weeks ago I withdrew 0.01 BTC in a matter of minutes. Then immediately after I tried withdrawing 1 BTC and have been waiting for it ever since.

Backstory:

I bought BTC in 2011 before Britcoin changed to Intersango and forgot about it till recently. Then about a month ago Patrick helped me recover my account when I launched a support ticket. He could have easily just told me there was no trace of my funds and I would have gone away but he went through the trouble of finding my old account and credited me with my lost BTC.

So I'm inclined to believe that Patrick hasn't purposefully lost/ stolen anyone's BTC, although I can't be 100% sure. I am following Icicle's threads though.

[millenium]

My Id withdraw request is 585xx placed on 14 Jan for less than 0.4 BTC, I'm still waiting my BTC, no reply from the support.

M.

[beatmanix]

Can't add anything to this discussion other than a +1 right now.

I've attempted a few different sized requests and sent some support tickets over the last couple of months with absolutely no response whatsoever. Currently investigating what other action can be taken.

[zhangweiwu]

I'd like to add my own:

My latest withdraw attept is #586**, made on 19th Jan 2014. Before 586**, I had done many trials and cancellations in my impatiency, but this one I decided to wait for a few weeks. To compare, last July I requested a withdraw of a large amount of BTC, and was proceeded almost immediately -- seeing it is so easy to withdraw, I put half of them back to Intersango, which is the money I am trying to withdraw now.

On a side note, MtGox always reply the second day I ask about anything in support ticket, but, cash withdraw was held as long as 5 months, until today I requested my cash withdraw cancelled (and they confirmed the next day), because I let the very bank account intended to receive that money to expire, as the maintenance fee of that bank account is getting close to the amount of money I requested to withdraw!

[millenium]

Has anyone try to deposit BTC in intersango?

[millenium]

Up date from Intersango home page

NOTICE: BITCOIN TRANSACTIONS HALTED
The system running the hotwallet has halted due to scheduled downtime of power facilities.
All bitcoin transactions will be halted until such time as the system can be manually restarted.

 

[icicle]

My request was october 2013, around the 23rd. There is no request ID because the request was made via a support ticket. I have been locked out of my account, reason: no photo ID on record. I sent a high resolution passport scan in that same day. All tickets have gone unanswered since, I am still locked out of my account and still have no bitcoins.

The matter is in the hands of the fraud department at Ingleside Police Station in San Francisco.

[zhangweiwu]

Thank you for updating the latest news of Intersango (regarding to hot wallet). That piece of news evinces that not all Intersango people are on fishing holiday, and somebody is doing something in Intersango. Perhaps they don't take withdraw request a high priority now. In fact, as I observed, hotwallet stopped to react on 0.01BTC withdraw since 18 Jan 2014, it could have been down since - I hope it was not because of larceny when security fixes are behind schedule.

I have a question for all of you. If, when a condition is met that you think the waiting is over and that you are facing a scam, and should take the next level of action, what would that condition be?

- until a certain day without any user report that their withdraw request being processed. i.e. everybody has trouble
- until there is a user whos request has not been dealt for a certain months. i.e. someone has trouble and it will happen to me.
- if hot wallet canot be fixed in a certain days. i.e. when an execuse is identified.
- right now, because failure of hot wallet apparently does not have to suspend manual withdraw processing, unless they are magically coded together (e.g. manual processing considered a special hotwallet operation and all withdraws have to go through the hot wallet). i.e. the current news is suspicious enough

In mooting this I am not expecting Intersango to act on our deadlines - they could have acted on icicle's case,  but they chose to not to respond under that enormous pressure, so we already know they can afford to ignore. I am mooting the point because having a clear 'conditon of action' makes us act swiftly when needed, and having a plan let us feel less worried.

You also need to consider the disruptive nature of bitcoin world. It is not a legal tender - to police at the moment, at best a commodity, and at worst a casino chip. It is possible that the police can only get you the fiat money you deposite into Intersango account, as scams are often dealt this way, which is merely a fraction of its current value, overshadowing the ingenuity of your investment decision - and police probably are less interested in helping international investors like us, especially when the proof of deposite has been years away, if still exists. There are reasons for waiting, with condition, for Intersango to act professionally; and there are signs that they have acted professionally in some cases.

P.S. I know intersango is likely one man, but until he speaks of his company as himself, I try to remain objective, to not to rob him away of the chance of dealing this case professionally, that is, on the business entity level, not taken personally. On the other hand, if it is a one man show, it is a very hard job to do. Trade platform carries a lot of expectations with it, security, efficiency and customer communication. You need to be an excellent people person to glue different type of staff together to make it work, and it is very labrous for one man to run. Before the owner figure out a way to quit properly, he has to deal with these expectations in the pace he can afford.

[chriwi]

#582XX 1.0 bitcoin ca. 1.1.2014 hanging (requested). Ticket from maybe 15th with request for "staff action" unanswered.

[hd3xtr0]

Intersango blocked me after i did a 2100 euro wihdrawal and ask for support..

wait now for 2 months and sent a lot of emails....

Amir Taaki en Patrick Strateman is scam and fraud.. Don't go in business with them!!!

zgenjix
amir.taaki@gmail.com
zgenjix@yahoo.com
genjix@foo.org
genjix@gmail.com
genjix@riseup.net
zgenjix@gmail.com
patrick.strateman@gmail.com
skype: zgenjix

They scam and fraud. To the court with them.

[zhangweiwu]

Intersango blocked me after i did a 2100 euro wihdrawal and ask for support..

wait now for 2 months and sent a lot of emails....

Interesting: sounds like your withdraw request is made in November, before user theta successfully withdrawed bitcoins in early December 2013. Either you are treated differently than theta, OR, together with icicle's case, it suggests that cash withdraw ceased earlier than bitcoin withdraw (notice that this thread was started with a bitcoin withdraw problem).

Amir Taaki en Patrick Strateman is scam and fraud.. Don't go in business with them!!!

You meant Amir Taaki and Patrick Strateman.

Amir Taaki is nick named zgenjix when he was a computer game developer. Today he is known as an important bitcoin developer. When Intersango advertised that it is run by the people who maintained bitcoin software, I believe that refers to Amir Taaki, who is according to icicle no longer assocated with Intersango. His contact information is very easy to find - like most opensource developers, he made his online contact information public.

According to Internet posts, many emailed Patrick using patrick.strateman@gmail.com. Some got help (before December 2013), some are ignored. I read this:

"first i tryed to get my bitcoins. The i sell them below price. This works. Now i waiting 2 months for my money. People intersango is scam. If you sent emails to support , amir or patrick they block you from Intersango."

Note that on the same page, someone nicknamed 'drcross' 2 months ago suggested "Contact patrick dot strateman a.t. gmail dot com. He's a nice guy and will sort you out". Also note that, from my days of Google search homework, everyone who complained against Intersango publicly seems to have difficulty speaking English in correct, full sentences, perhaps they are all foreigners like me.

At least from all the info we collected in this thread, it seems that although bitcoin withdraw doesn't seem to work, selling you coins and retry with cash withdraw would not get you any better. Some posts say that they got bitcoin withdraw successfully, as I did in July 2013, but virtually no one reported successful cash withdraw - not that they are obliged to, though.

I just emailed Patrick (in a nice tone), and my password is of good quality. My name would expose that I am a foreigner right away, before my English does. We will see if he disables my login outright, when that happens I'll let you know. Although I expect be ignored, I cautiously kept a screenshot while typing my password to evince that it is a good password, unlikely guessed out, before writing to Patrick, so that if my login stopped working, I have evidence to show it is unlikely a 3rd party hacked and changed password. Let me know if you think of something that I should do now, while I still can access my account.

[zhangweiwu]

I just emailed Patrick (in a nice tone), and my password is of good quality. My name would expose that I am a foreigner right away, before my English does. We will see if he disables my login outright, when that happens I'll let you know. Although I expect be ignored.

I am ignored, as expected.

What kicked me to return and follow up this post is:
Intersango website isn't accessible today, from HongKong, Texas (U.S.) and China. The error is "ConnectionTimeout".
Edit: the next morning the website came back and I can login successfully.

[shopstungun]

for me 3 months that i try to withdraw 11.5btc :

I've opened several support tickets and sent emails to them

-----------------------------------------------

Withdraw #58610

Requested withdrawal of 11.56730000 BTC

------------------------------------------------

it's time to regroup all mail, tel number, FB profile, and make a big trolling action !!

[ptrs2010]

Have been trying to withdraw from intersango since start of December. Some smaller amounts (up to 0.09 BTC) went through around December 10th.

Then tried to withdraw the rest (12.4 BTC) several times (#58315 and #58371) just before and around X-mas. Thought perhaps these amounts were too big to deal with in one go so was polite enough to reduce the withdrawal to 2 BTC (#58470) on January 6th. Logged a few support tickets and tried to email to Patricks gmail.

Guess in a way I am lucky because last withdrawal would have gone to mtgox, so I have just cancelled it and now I will have to go all the way to the back of the queue again...like the queue still matters...

I do not believe the message on the intersango homepage. Does it take a month to restart a computer? Should they not have been able to come up with a plan to avoid such a long downtime of their hotwallet system and at least warned us beforehand, if the downtime of the power facilities had been scheduled - as it says on the website?

It is really painful to see a bunch of nitwits and amateurs (I am being polite here) turning a beautiful idea, that even has potential to rescue humanity from our current debt-ridden economic system, into a complete disaster.

[Dipsomaniac]

It would seem that Gox going down is the final nail in the coffin for all of our hopes of ever seeing our BTC returned to us.

Bitcoinica/ Intersango's BTC funds were on Patrick's account on MTGox.

I've lost all hope of ever seeing my 15 BTC again and I'd rather just move on and forget about this whole pile of shit than carry on by taking legal action.

Best of luck to anyone that does.

Fuck MTGox.

[ptrs2010]

Bitcoinica/ Intersango's BTC funds were on Patrick's account on MTGox.

How would you know this, Dipsomaniac?