Btc-e account banned for no reason.

[Swof]

EDIT: I should clarify, I was never infected with a trojan, I have never even been to that website, I was just being a troll in chat and I received a full trade ban as a result. When (if  ) this gets lifted I think I'll be very careful in chat from now on. Some things may not be taken as a joke.

But it is good to see that btc-e has quite effective security measures designed to protect you.
</edit>


My btc-e account has been banned/suspended for no reason.

I'm a long time member on btc-e and I have a high volume of trades.

I have done nothing wrong at all and all I get when I log in is:

"You has been banned. (IP xxx.xxx.xxx.xxx)"

I have submitted a support ticket but after searching the forums it seems some people have been unable to access their accounts for weeks after this happens. I have a lot of money there and have done nothing to warrant this.

What should I do next?

[guybrushthreepwood]

My btc-e account has been banned/suspended for no reason.

I'm a long time member on btc-e and I have a high volume of trades.

I have done nothing wrong at all and all I get when I log in is:

"You has been banned. (IP xxx.xxx.xxx.xxx)"

I have submitted a support ticket but after searching the forums it seems some people have been unable to access their accounts for weeks after this happens. I have a lot of money there and have done nothing to warrant this.

What should I do next?

Probably nothing you can do but wait. Is there a number you can call?

[Swof]

I wish there was a number I could call. Only the online support ticket service.

It's so frustrating because I have done nothing wrong, and they have made a lot from me in fees.

[Cyberdyne]

Did you use TOR?

Did you log in to any other BTC-e account from the same IP address? Or did your wife or a friend log into their account via your IP address?

I got banned for a while simply because a friend came over and I helped him set up a new account on his laptop, but via my router, so when BTC-e saw two accounts logged in at the same time from the same IP address they kicked both of us.

We were back up and running within a day or so though, after contacting support and telling them the exact circumstances.

[Swof]

no, I was not using another account or TOR.

[Welsh]

no, I was not using another account or TOR.

Has any of your family/friends gone on their account at your ip? Or are you using a VPN?

[Swof]

no

[Swof]

Was I banned for this chat?:



Welton: don't sell till we see the top.. analysis on http://predictcoin.info/
Welton: can someone recommend me some good sites like http://predictcoin.info/ ??
Welton: that could have been easily doubled on LTC... was all predicted on http://predictcoin.info/
Welton: Best site ever! I'm making a lot of money with http://predictcoin.info/
Welton: can someone recommend me some good sites like http://predictcoin.info/ ?? please!!
Welton: can someone recommend me some sites like http://predictcoin.info/ ?? please, I need to make some money today!
Welton: don't sell till we see the top.. analysis on http://predictcoin.info/
Swof: bumface, we have a new scam site to watch out for http://predictcoin.info/
bumface: swof, how do you know its acam
Swof: bumface, take a look? or don't, it appears to be phishing, and a number of bots are advertising it
bumface: swof, no 2 warnings on virus total, thats enough who is posting it
system: welton was banned for 5d by paulgr


Sebaztien: Don't buy till we see the bottom... analysis on http://predictcoin.info/
Swof: predictcoin.info is a scam website, don't use it
Sebaztien: swof, you again =/
Swof: koolio can you ban sebaztien for his predictcoin.info/ spam scam website
system: sebaztien was banned for 10000m by koolio


arileon: made over 200$ today by following http://predictcoin.info/ signals :-) plus twitters
Swof: arileon, we know it's a scam site man

arileon: made over 200$ today by following http://predictcoin.info/ signals :-) plus twitters
Swof: predictcoin.info is a scam website, don't use it

arileon: made over 200$ today by following http://predictcoin.info/ signals :-) plus twitters
Swof: I made over 200$ today by following http://predictcoin.info/ But somehow my all my bitcoins were stolen from btc-e, why this happen?
rick1208: swof, shut up with your SCAM site!!!!!!
allyourbase: swof: seems like rick1208 is another fool
allyourbase: rick1208, that's largely known and swof was just mocking the site as well as users who actually "use" it. Does this really need to be explained here?
Swof: rick1208, it's a joke rick, and yes it's a scam
rick1208: swof, sorry m8, did not read the last line

[armanfaraz]

Hey, yeah I was banned too for no reason and when i checked the chat history thee same chat history came up, this stupid phishing site.

[peter1980]

Contact admin via skype: btc-e_support from Thailand. The fastest way to be resolved. Although there is a little worried.

[Swof]

Thank you very much.

Will do

[techgeek]

I`m surprised you survived this long with btc-e. Most comments I hear about that exchange is, where the money complaint of $1,000+.


As for your current situation, theres nothing really you can do besides getting a new ip?

Support stories are all bad on there, so good luck man. 

[Swof]

btc-e is an excellent exchange, very resilient to all forms of attack whether legal, hacking or DDOS. The community is great, the trading is fast and reliable, and I've never had a single issue.

However support is horrible, if something goes wrong it takes a long time to have it resolved.

I am confident it'll be resolved, I just don't want to have to wait a month for them to do it.

[peter1980]

My account was banned for a week. All my tickets are no comments.Talk to management through skype. He solved my problem.

[Swof]

btc-e support is asking me to provide

btc-e id:
btc-e.support: Pass:
btc-e.support: Email:
btc-e.support: Pass:
btc-e.support: Depposit via ?

Why would they need my btc-e password and my email password?

That's not going to happen.

[peter1980]

btc-e support is asking me to provide

btc-e id:
btc-e.support: Pass:
btc-e.support: Email:
btc-e.support: Pass:
btc-e.support: Depposit via ?

Why would they need my btc-e password and my email password?

That's not going to happen.

Like my previous request

[Swof]

yeah or you own btc-e_support on skype and btc-e_support@hotmail.com

not getting any passwords, it's just not going to happen

[peter1980]

btc-e support is asking me to provide

btc-e id:
btc-e.support: Pass:
btc-e.support: Email:
btc-e.support: Pass:
btc-e.support: Depposit via ?

Why would they need my btc-e password and my email password?

That's not going to happen.

Like my previous request

It is up to you. Just my experience

[Sebaztien]

Hello!

I Sebaztien Site BTC-e. My account was also suspended. Since January 15, I look at the messages that are currently on members who have also been banned. And looking at the message if I apperçois my username in your conversation. Coincidence we were banned at the same time?

Also I never, unwanted cats. So the message for me was never sent by me.

IMPORTANT : Never contact support skype. These are all fraudulent

I did two ticket and not even get an answer



Sebaztien: Don't buy till we see the bottom... analysis on //predictcoin.info/
Swof: predictcoin.info is a scam website, don't use it
Sebaztien: swof, you again =/
Swof: koolio can you ban sebaztien for his predictcoin.info/ spam scam website
system: sebaztien was banned for 10000m by koolio


NOTE : Sorry for my english but I have used a translator

[BitMinerLot]

There is no such thing as no reason, sorry bro.

If you indeed spammed your URLs as shown above then no wonder you got banned, I would ban you too.