Dear Crypsty user.
This is a message in answer to many of the tickets we have been receiving over the past 48 hours regarding
incorrect balances and disappearing coins.
First please let me assure you that your coins are not lost and are very safe.
For the past few days, due to an article in a few major media newspapers, we have been
experiencing a major increase in new user signups, transactions and customer support issues.
This influx put a tremendous amount of load on our servers slowing things down to a crawl.
To remedy this we added more servers, hired extra customer support agents, and moved the order cancellation routine out of the
main trade engine so that trades will execute faster.
However the new routing was not cancelling the orders correctly since last night
This morning there were a large number of unprocessed cancellations in the queue.
That queue is now almost completed and 90% of cancellations have now processed your coins back to your balance.
There are still a few left to go, so if your balance is still not correct at the time of this message please give it a little more time
to finish auditing.
We have corrected the issue that caused this and it should not happen again.
Please be patient as we go through our growing pains and continue to make Cryptsy the #1 coin exchange in the world.
If your balance is correct, there is no need to reply.
If your balance is NOT correct, or if there is still an issue in your account.. please feel free to contact us.
Thank you and have a great day!
Sincerely,
Paul Vernon
