smashpt (OP)
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Wassup?
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January 27, 2014, 07:00:42 PM
Last edit: January 27, 2014, 07:16:00 PM by smashpt |
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Hello all! I bought a thing with Bitpay service and after 10 minutes tells me that Invoice has been expired. The BTC have already arrived and now I can't click to refund it... I also sended the bitcoin's from BTC-E to the adress that showed on the bitpay service. Is it a own?  |
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"There should not be any signed int. If you've found a signed int
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nomnomnom
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January 27, 2014, 08:37:53 PM |
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1. You need to pay attention to detail, bitpay requested 0.3201 but somehow received
only 0.3200 (maybe btc-e substracted the fee from the amount you sent?)
and
2. Don't use exchanges as wallets, often they don't sent out your coins in realtime,
sometimes it may take a few minutes, maybe someone has to go get the coins from
coldstorage or they bundle multiple withdrawals.
Withdraw coins to your own wallet and then spent them from there, that way you have
more control.
Now you need to contact bitpay to get help. If the button does not work send them an email.
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smashpt (OP)
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Activity: 111
Merit: 10
Wassup?
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January 27, 2014, 08:47:43 PM |
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1. You need to pay attention to detail, bitpay requested 0.3201 but somehow received
only 0.3200 (maybe btc-e substracted the fee from the amount you sent?)
and
2. Don't use exchanges as wallets, often they don't sent out your coins in realtime,
sometimes it may take a few minutes, maybe someone has to go get the coins from
coldstorage or they bundle multiple withdrawals.
Withdraw coins to your own wallet and then spent them from there, that way you have
more control.
Now you need to contact bitpay to get help. If the button does not work send them an email.
Thanks nomnomnom for your help Here's my proof https://blockchain.info/pt/address/16F7ZL58rqsbDSchfEBa4PuQwbRohCXchY |
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empoweoqwj
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January 28, 2014, 01:35:22 AM |
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Contact bitpay technical support to see what to do next. I'm sure they see this situation many times a day.
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Cyrus
Ninja
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January 28, 2014, 02:06:26 AM |
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^This.
It usually takes around 24-48 hours to reply to stuff like that as far as I know.
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smashpt (OP)
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Wassup?
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January 28, 2014, 02:21:38 AM |
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I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen  Should I contact BitPay or Clickbitter in this case? |
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empoweoqwj
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January 28, 2014, 02:45:23 AM |
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I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. |
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smashpt (OP)
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Activity: 111
Merit: 10
Wassup?
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January 28, 2014, 06:32:57 PM |
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I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. I've sended e-mail to both services. God bless me, their support r so lazy... |
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2weiX
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January 28, 2014, 06:33:53 PM |
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I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. I've sended e-mail to both services. God bless me, their support r so lazy... God bless them, their users r so stupid ^__- |
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smashpt (OP)
Member
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Activity: 111
Merit: 10
Wassup?
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January 28, 2014, 08:04:49 PM |
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I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. I've sended e-mail to both services. God bless me, their support r so lazy... God bless them, their users r so stupid ^__- Everyone makes mistakes, isn't it? sorry god! I won't make it again >_< |
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empoweoqwj
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January 29, 2014, 03:50:17 AM |
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I've sended an e-mail to them, waitting for reply. I sended some time later the 0,001btc that was in fault, to the same adress... but nothing happen Should I contact BitPay or Clickbitter in this case? Bitpay - don't keep sending more - ask them how to sort it out. I've sended e-mail to both services. God bless me, their support r so lazy... God bless them, their users r so stupid ^__- Everyone makes mistakes, isn't it? sorry god! I won't make it again >_< Has their support got back to you yet? Bitpay I mean. I hope they provide decent support because a lot of people will make mistakes and get turned off bitcoin if bitpay do crappy support. |
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Sonny
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January 29, 2014, 06:32:11 AM |
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If bitpay send the bitcoin back, will btc-e credit it back to OP's account?
I have never used btc-e, but I heard the support there is bad...
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empoweoqwj
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January 29, 2014, 09:35:02 AM |
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If bitpay send the bitcoin back, will btc-e credit it back to OP's account?
I have never used btc-e, but I heard the support there is bad...
Their support is slightly worse than Gox, but much better than bitinstant .... sorry, couldn't resists that  |
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2weiX
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January 29, 2014, 10:15:36 AM |
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If bitpay send the bitcoin back, will btc-e credit it back to OP's account?
I have never used btc-e, but I heard the support there is bad...
Their support is slightly worse than Gox, but much better than bitinstant .... sorry, couldn't resists that it's usually better to go through the merchant. if the merchant is a prime customer, things will get resolved within a day. |
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empoweoqwj
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January 29, 2014, 10:30:25 AM |
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If bitpay send the bitcoin back, will btc-e credit it back to OP's account?
I have never used btc-e, but I heard the support there is bad...
Their support is slightly worse than Gox, but much better than bitinstant .... sorry, couldn't resists that it's usually better to go through the merchant. if the merchant is a prime customer, things will get resolved within a day. Who's the merchant in this case? |
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gaston909
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January 29, 2014, 02:27:45 PM |
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I have read a lot of people having issues with invoice expiry or other related problems...they need to sort this asap.
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empoweoqwj
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January 29, 2014, 02:31:52 PM |
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I have read a lot of people having issues with invoice expiry or other related problems...they need to sort this asap.
Yeah, it seems way too quick. I did a bitcoin transfer yesterday and it took 45 minutes before the first confirmation even. |
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CIYAM
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Ian Knowles - CIYAM Lead Developer
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January 29, 2014, 02:34:17 PM |
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Their invoices don't normally wait for a confirmation (i.e. normally it will detect the payment within seconds).
As others have pointed out you'll just have to wait for support which may take 24 hours so best to just be patient now - am sure it will be resolved.
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