Hello and thank you for your feedback. ... yes you are right, our deposits and withdrawals are not done "in minutes" but may take longer. Its one of our advantage and I am sorry for that, and I am doing my best to minimize delays and switch to "instant" depostis/withdrawals asap.
One of the main reasons is exactly what you mentinoed then...
I'm not saying (yet) that the site doesn't work at all, but this is way too cumbersome for a modern cryptocurrency exchange. I've used most exchanges, and about the only good thing I can say with Crycurex is that at least they haven't been hacked and had all their coins stolen (e.g. Freshmarket, and some accounts on MtGox and elsewhere).I know almost all of them are fully uatomated, but I want to be 100 % sure my system works perfetly before I switch to instant payment processing. Thats why I dont add new coins and new features yet. Everything will come on right time
The user interface here is also rather poor,What exactly you find "poor" and would like to upgrade ? I will be happy hear your feedback, you can contact me via skype .. I am online 8+ hours a day .. .and I respond to every message, but please do not add me without message .. I wont reply you
My service will be better, more user-friendly over time ... but until then, my highest priority is maintain high security of users coins and their accounts.
First, I think you need to make a few things clear in the first post on your exchange ANN thread. Specifically, how long is "normal" for deposits to clear? Four hours, eight, sixteen, two days? Really, if you can't do it in less than a few hours (manually) I'm not sure anything else matters. Yes, that means having multiple people helping with deposits, as you need to sleep at some point.
As for the user interface, I would suggest the following items.
1) The list of coin pairs that are traded is fine, and I like that you can hide some of them. However, you might consider having the user hide coins rather than coin pairs, so if I uncheck COXE and LOT, that would also hide COXE/BTC and LOT/BTC (and if you support it, COXE/LTC and LOT/LTC and any other pairings). That would declutter the balances section, which would matter if you are supporting 10+ coins in the future. Maybe just have balances default to hiding all coins with a zero balance?
2) On the trade interface, BTC-e is one of the best in that you can click on pricing rows (either buy/sell) to populate that price, and you can click your balance to populate the number of coins to sell (or buy). What's really nice is that if you input a price on the buy side and then click on your balance, it populates the "Amount [Coin]" field as appropriate -- so if you want to buy as many MRC as possible for a balance of 0.12345 BTC at a price of 0.00000004 BTC per MRC, the user doesn't need to do any math -- just put in 0.00000004 as the price and click on your balance, and the amount to buy is filled in automatically.
3) Related to the above, right now if you have a zero balance, clicking that balance takes you to the deposit page, which is a bit odd.
4) On the Balances, multiple clicks are required to do most things. I should see all of my current balances, with buttons for either withdraw or deposit on each coin. Clicking deposit should auto-create an address for that coin, and that address should be permanently useable -- this "one time address" stuff is bad news just waiting to happen, and there's no reason for it, even with manual deposits. (If user xyx has address 12345 and makes a deposit, and then someone in the future makes a deposit to 12345 as well, it's pretty safe to assume it was user xyz again.) Also, the "Manage my wallets" doesn't convey any useful information. Is this for deposit or withdrawal wallets? Why are they all blank right now? It appears these are for withdrawals, which is a weird way of doing things. Usually, you put in the withdrawal destination address when you perform a withdrawal, not as a permanent feature (at least, not on most exchanges I've used). So you have a one-time deposit address but a use-as-much-as-you-like withdrawal address. Hmmm....
5) I have no comments on Open Orders or Trade History as I cannot trade yet since I'm waiting for a deposit to clear (three hours and counting).
6) The User Account panel has only a few options: Edit account (really just password), 2-way authentication, and Change allowed login locations. This would be a great place for things like your withdrawal addresses for each coin if you want to store that information permanently. It's not clear right now how you manage allowed login locations either, but see comments about my zero balance. Time zone preference would also be a great feature -- I'd like to set mine to GMC-8 so that when I look at all the times, I can think in my local time rather than converting.
7) Besides building a good user interface, you should also have a prominent FAQ posted, telling users how to use the interface to do common things. Any time you get a question more than a couple times (e.g. "How long do my deposits take to clear?"), you should put that in the FAQ. A "Latest News" section would be good as well, and there are probably many other items I didn't get around to covering.
Even with very little in the way of users or coins, the interface feels sluggish. If it takes two seconds for a page refresh on the trading pages right now, and there are probably only dozens of requests per minute coming in, what will happen when there are hundreds or thousands of requests? Load testing of your exchange should be a top priority if you want to be taken seriously -- granted, Cryptsy, CoinedUp, and others are super slow and people still use them, but be better than those guys not just more of the same!
That's probably way more information than is warranted by the current state of Crycurex, but hopefully you can patch things up and turn this into a compelling exchange. Good luck -- I'm still waiting for my 0.01 BTC's worth of MRC to arrive.
