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Author Topic: [Supp] Bitcoin.de - the support thread for customers from greece  (Read 686 times)
C. Bergmann
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January 28, 2014, 08:04:28 PM
 #1

Dear greece customers,

this is the thread for your questions about bitcoin.de. If you have problems with our service, suggestions, what we should do better to serve you - this is the right adress. I can advice you how to trade on our marketplace and I can direct a problem you can't solve to our support team. So don't hesitate to ask.

For those who don't know who we are I made a little flyer figuring out the facts about our exchange:



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C. Bergmann
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February 03, 2014, 09:33:26 AM
 #2

New: english section in our bulletin board
https://forum.bitcoin.de/forums/29-Board-(English-Language)


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C. Bergmann
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February 03, 2014, 09:41:08 AM
 #3

I also have to publish some news about bitcoin.de:

- 2-Factor for everyone: we enabled 2-factor for every customer. You have three options: 1) Yubikey (soon you can order the stick from your profile on bitcoin.de) 2.) Google-Authenticator (or some other OTP [one-tokken-password]) on your smartphone 3.) most simply, but not as secure as the other options: email. We send you the tans.

- we enabled a "read-only-version": If you enable it, you can loggin without a tan, but only to read.

- choose the bank of your trading partner: on your marketplace you can sort the offers due to the bank or banking group. If you share a bank with your trading partner the transaction happens faster

- new chart: you see it. If you have questions - I'm here Smiley

- automatic suspension of people which don't pay the check: We received some complaints about traders ordering bitcoins but refuse to pay. Especially with dancing prices this is annoying. Now people who do so repeatedley are automatically suspended.

- coming soon: a subwallet for your taxes. After 12 month we give you a confirmation you didn't spend / sold the bitcoins. In germany income from bitcoins is taxfree if you hold them 12 month.

Questions are welcome.


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C. Bergmann
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February 04, 2014, 11:15:17 AM
 #4

If you're looking for charts for bitcoin.de you'll find it here:

http://bitcoinwisdom.com/markets/bitcoinde/btceur

and brandnew:
http://bitcoinity.org/markets/bitcoinde/EUR


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