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Author Topic: OpenEx Closing for improvements[Postponed]  (Read 6815 times)
r3wt
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January 28, 2014, 10:54:06 PM
Last edit: February 01, 2014, 12:32:55 AM by r3wt
 #1

I have decided to close the exchange this friday for a period of two to three weeks to make the following changes:

-system improvements
-better account history and logging
-joined tables for balances
-LTC market
-Fincen registration
-Registered LLC
-EULA
-2fa
-Security Audits

Please withdraw your coins from the exchange by friday. If this deadline is not met, we will extend it until monday, the 3rd of February.

thanks

EDIT:

    Today i was diagnosed with acute pharyngitis, and will probably be bedridden for the next couple of days. All things considered, i have decided to reopen the exchange temporarily and have promoted Koontas and Fivemil to admininstators to confirm your withdrawals and assist in your support tickets. I suppose that when i come back to work i will just begin development on the new system in the background and allow fivemil and koontas to take on the administrative roles. i think it will be possible to "migrate" to the new system without downtime/loss of user accounts. i promise that i will test the new update extensively prior to releasing. also, and as a side note, i will send the first fee share payout tommorow. i may be very sick but i will still be able to use the laptop in the bed atleast for short periods of time.

If you have any questions please direct them to support. the staff has my cell number so they will be able to contact me if need be. please do not barrage support with tickets like "my withdrawal didn't go through yet" or "please add <insertcoinnamehere>." or any other non essential support issue. if a withdrawal hasn't come through yet it probably hasn't been processed. please note, this does not apply to the  rare circumstances where it shows up in your history but you never received it. that is a perfectly valid support request.

I hope i have cleared this up a bit as to my absence the last 3 days.

Oh, and if you ahve a support request that was never resolved, please close the old ticket and open a new one. the support ticket system needs to be rebuilt so its messy and confusing for an admin to navigate.

Anything else you can send me an email admin@openex.pw i will try to check it atleast 1-2 times per day until i'm back.

Thank you

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r3wt
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January 28, 2014, 11:13:15 PM
 #2

i made a page to view all open orders. this should help you cancel your open orders and withdraw quickly.

https://openex.pw/index.php?page=open_orders_all

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January 28, 2014, 11:37:08 PM
 #3

That's a pity. I've just started to trade.  Roll Eyes But improvements require time. Hope to see exchange soon.
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January 28, 2014, 11:53:45 PM
 #4

i like yor site.

thx for all. i hope coming back soon
r3wt
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January 28, 2014, 11:55:04 PM
 #5

i like yor site.

thx for all. i hope coming back soon

shouldn't be gone for more than a couple of weeks. this will be for the best though.

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January 29, 2014, 12:00:14 AM
Last edit: July 08, 2014, 04:29:10 PM by hypersire
 #6

i made a page to view all open orders. this should help you cancel your open orders and withdraw quickly.

https://openex.pw/index.php?page=open_orders_all

I am unable to make a withdrawal from your site, it appears to be a common issue as can be seen in the chat:

Quote
adversor: why does it tell 'Username or password is invalid' when I want to withdraw. Login works with user/pass of course.
cryptmaster: i have the same issue adversor

I'm cryptmaster. Please process my withdrawal manually.

Thanks!

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January 29, 2014, 12:11:11 AM
Last edit: January 29, 2014, 01:17:35 AM by gielbier
 #7

r3wt,

I really like what you did with openex, even with all the hate going on. As well your professionalism in those matters. But is it obligated to withdraw all coins?, or will you: 1. Keep the user account 2. Keep the Balances. If so, I'm too lazy to withdraw, and don't care about open orders.

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January 29, 2014, 12:13:28 AM
 #8

Bookmarked and ready to register when you get your update completed! Smiley
AltcoinAuthority
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January 29, 2014, 12:28:03 AM
 #9

I agree, great exchange. Looking forward to it coming back.

 
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January 29, 2014, 01:00:32 AM
 #10

Thanks for your effort. A nice clean site and quick to navigate around. I will also look forward to going back.
r3wt
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January 29, 2014, 01:02:34 AM
 #11

i made a page to view all open orders. this should help you cancel your open orders and withdraw quickly.

https://openex.pw/index.php?page=open_orders_all

I am unable to make a withdrawal from your site, it appears to be a common issue as can be seen in the chat:

Quote
adversor: why does it tell 'Username or password is invalid' when I want to withdraw. Login works with user/pass of course.
cryptmaster: i have the same issue adversor

I'm cryptmaster. Please process my withdrawal manually - you may send my remaining BTC to the same address I made my deposits from:

12x9L6CxJNrXUGBQvFp9Z18cDvaThvU6Ry

I'll report here when paid.

Thanks!



are you putting your password in the correct box? i can't imagine why you wouldn't be able to withdraw with the same password you login in with. that's just bizarre. the code is the same on both pages.

My negative trust rating is reflective of a personal vendetta by someone on default trust.
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January 29, 2014, 01:10:50 AM
 #12

I like it as well.

If we have coin there, do we need to move them? I have 1 ASR and really don't want to pay a commission to just move it to my personal wallet.
hypersire
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January 29, 2014, 01:13:39 AM
Last edit: July 08, 2014, 11:45:39 PM by hypersire
 #13

i made a page to view all open orders. this should help you cancel your open orders and withdraw quickly.

https://openex.pw/index.php?page=open_orders_all

I am unable to make a withdrawal from your site, it appears to be a common issue as can be seen in the chat:

Quote
adversor: why does it tell 'Username or password is invalid' when I want to withdraw. Login works with user/pass of course.
cryptmaster: i have the same issue adversor

I'm cryptmaster. Please process my withdrawal manually

Thanks!



are you putting your password in the correct box? i can't imagine why you wouldn't be able to withdraw with the same password you login in with. that's just bizarre. the code is the same on both pages.

That's why I posted the chat transcript - another user reported the exact same issue. It just says 'Username or password is invalid'. There is something wrong on your end.
hypersire
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January 29, 2014, 01:20:23 AM
 #14

Ok, now it says I have a pending withdrawal! There was definitely something up before as you can see "adversor" had the same issue as me.

Anyway, please process my withdrawal when you can and I sure hope you are able to relaunch the site as soon as possible as you have a great coin selection!

Thanks!
r3wt
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January 29, 2014, 01:39:09 AM
 #15

Ok, now it says I have a pending withdrawal! There was definitely something up before as you can see "adversor" had the same issue as me.

Anyway, please process my withdrawal when you can and I sure hope you are able to relaunch the site as soon as possible as you have a great coin selection!

Thanks!

waiting on the coins to confirm into the hotwallet, then sending out transactions. there's some type of hold up or something, i'm not sure why the chain is so sluggish right now. it seems like its taking more and more transaction fees to get confirms these days.

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January 29, 2014, 01:52:15 AM
 #16

HUGE fan  Smiley
Sorry to see you go   Sad
r3wt
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January 29, 2014, 02:01:50 AM
 #17

HUGE fan  Smiley
Sorry to see you go   Sad

we won't be gone long.

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surfer43
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January 29, 2014, 02:11:56 AM
 #18

HUGE fan  Smiley
Sorry to see you go   Sad

we won't be gone long.
Good. BTW did OpenEx write the proprietary parts of the exchange?
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January 29, 2014, 02:13:22 AM
 #19

i like yor site.

thx for all. i hope coming back soon

This. Come back soon!  Cheesy

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January 29, 2014, 02:18:20 AM
 #20

Since trading is disabled and you would like us to withdraw funds, could you please turn off BTC withdrawal minimum?
Cannot withdraw or sell more to get to the minimum required.

Thanks!
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