the transfer i made from my electrum wallet to my bitpay card got lost.

[lastusername]

Hi, someone please help. I will be happy to pay for your time and effort.

I made a BTC transfer from my Blockchain wallet to my Electrum wallet. That went through and was confirmed. I then got the code from my Bitpay card and copied and pasted it to my Electrum wallet and transferred a lower amount of money than my deposit from my Electrum wallet to my BitPay card. I never received any prompt that transaction went through, was pending, or even initiated. But, the money from my Electrum wallet is now gone and must have gone somewhere. Regardless, it's missing, and I need someone to help me retrieve it.

[NeuroticFish]

Hi, someone please help. I will be happy to pay for your time and effort.

I made a BTC transfer from my Blockchain wallet to my Electrum wallet. That went through and was confirmed. I then got the code from my Bitpay card and copied and pasted it to my Electrum wallet and transferred a lower amount of money than my deposit from my Electrum wallet to my BitPay card. I never received any prompt that transaction went through, was pending, or even initiated. But, the money from my Electrum wallet is now gone and must have gone somewhere. Regardless, it's missing, and I need someone to help me retrieve it.

Hi. If you want help, you will need to provide a little more info. I hope that you know that Bitcoin transactions are not reversible, so "getting back" your coins is not an option.
However, I can try to check what has happened. If all the Bitcoin is missing from your wallet, not only the ones sent to BitPay, then there's a high chance your computer is compromised (malware) and a hacker has stolen your money. Another idea could be that you have sent your transaction with low fee and your transaction may not have been processed yet (although, it's 2h since your post, it should get processed already).

First two questions:
1. What is the "electrum" address where you have received your money from Blockchain.info?
2. Is your "send to BitPay" transaction visible on the history tab in Electrum? Can you doubleclick and tell the tx Id?

[Seetheummerallyeah]

Can you post the transaction ID of the transfer from Electrum to Bitpay?

[lastusername]

thanks for your reply and interest in helping me. i will be happy to compensate you if you can retrieve my money and/or find out where it is. however, i would prefer our doing business via private email instead of posting the information you requested on a public forum. my name is adam, and my email is mahatayodeyah@gmail.com. feel free to contact me there so we start this investigation. thank you.

[BitMaxz]

I wanted to know if where did you download the electrum wallet?

could you check the circle if it's green or red(you can find the circle in the bottom right of the wallet)?

If you download electrum from unknown sources maybe you downloaded a fake electrum wallet because if you download the electrum from the unknown source they can steal your bitcoin and transfer to other wallets.

If you write the seed phrase on the piece of paper or if you save it on notepad you can still recover your electrum wallet, but if you don't have any backup it would be hard to recover back your bitcoin.

[pooya87]

last time i saw this problem it was because the person trying to send funds he wasn't actually sending anything, he created the transaction and then saved it on his computer (in the wallet). this is happening when you click the "save" button instead of "send" button after signing your transaction.

in your history tab it will look like the following picture and it will say "local"


if this is the case then remove this tx and recreate your transaction, you may have to get a new address from BitPay because i am not sure how they work, maybe that address expired and you may had a limited time depositing there.

[HCP]

Just to clarify a few things... I've had a chat with OP via Skype...

- OP can copy/paste bitcoin addresses fine - so, no clipboard malware
- The transaction that has "gone missing" was sent to AddressX
- The OP sent another transaction to BitPay which also went to AddressX but was credited OK
- The OP has another deposit to BitPay that was sent to a different address and was credited OK

I suspect that the issue is with BitPay's system and it failing to credit deposits correctly for whatever reason. I have advised the OP to contact Bitpay Support and see if they can investigate why the deposit has not been credited correctly.

[carlfebz2]

Just to clarify a few things... I've had a chat with OP via Skype...

- OP can copy/paste bitcoin addresses fine - so, no clipboard malware
- The transaction that has "gone missing" was sent to AddressX
- The OP sent another transaction to BitPay which also went to AddressX but was credited OK
- The OP has another deposit to BitPay that was sent to a different address and was credited OK

I suspect that the issue is with BitPay's system and it failing to credit deposits correctly for whatever reason. I have advised the OP to contact Bitpay Support and see if they can investigate why the deposit has not been credited correctly.

So its been cleared already that this is on fault with Bitpays system and theres nothing or people on this community would able to help out but only Bitpay itself. Ive been using this service but didnt able to experience related  situations where deposit didnt credit.If funds being sent into other Address then Bitpay would really be liable on this one.

[HCP]

Ok... so as it turns out... the culprit was actually "Electrum Pro"  

Unfortunately, the OP had received some bad advice from a third party and had been using "Electrum Pro" to pay the Bitpay.com invoices received when funding their Bitpay card. On further investigation, there had already been a few other instances of funds being stolen... but for much smaller amounts that the OP had not noticed.

There was a pattern where OP would transfer to Electrum Pro, Pay bitpay.com invoice and then any leftover funds would be transferred out at a later time. Unfortunately, this time, the scammers saw the deposit and transferred it out before he sent to Bitpay.

OP is now using bitpaydecoder.org to decode bitpay.com invoices to a BTC address+Amount so they can simply pay directly from their original wallet without needing to use an intermediary wallet like Electrum.


TLDR;
- OP got scammed by "Electrum Pro"  
- Bitpay not at fault

[Lucius]

Ok... so as it turns out... the culprit was actually "Electrum Pro"  

TLDR;
- OP got scammed by "Electrum Pro"  
- Bitpay not at fault

I do not know is this only bad luck or ignorance since Electrum Pro site was online just short time-maybe few days after crypto community responded it was shut down. Anyway this case is only confirm that there is no honorable intentions from former owner, and I say former because by message which is now appeared there, electrum.com is now owned by Alibaba. It is good they have no connection with cryptocurrency.

[audaciousbeing]

Ok... so as it turns out... the culprit was actually "Electrum Pro"  

Unfortunately, the OP had received some bad advice from a third party and had been using "Electrum Pro" to pay the Bitpay.com invoices received when funding their Bitpay card. On further investigation, there had already been a few other instances of funds being stolen... but for much smaller amounts that the OP had not noticed.

There was a pattern where OP would transfer to Electrum Pro, Pay bitpay.com invoice and then any leftover funds would be transferred out at a later time. Unfortunately, this time, the scammers saw the deposit and transferred it out before he sent to Bitpay.

OP is now using bitpaydecoder.org to decode bitpay.com invoices to a BTC address+Amount so they can simply pay directly from their original wallet without needing to use an intermediary wallet like Electrum.


TLDR;
- OP got scammed by "Electrum Pro"  
- Bitpay not at fault

Thank you for the update to because I was actually waiting to know where it would end on whether its Electrum that is vulnerable or something else was responsible for the issue at hand but your uppdate has surely given everybody a closure (for those that have suggested one solution to the other and those that would be reading later) that the real Electrum has not fail yet. I think there is need for massive exposure for people to know the right Electrum to download and the fact that you send and was received does not make the app the right one which is what happen to Op, if the 'Electrum Pro' had not gotten greedy, they would have been removing his fund and he won't know about it. In addition, I think the web needs to be safer anybody should be allowed to pick names similar to what has already been in existence.