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Author Topic: CloudBet - Cannot Log In  (Read 41 times)
Faghe
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June 03, 2018, 08:13:01 PM
 #1

Hi,

I registered an account and after I deposited I cannot log in the account anymore.

Support said I needed to delete cache and cookies. This is wrong and anyway it didn't work
I even tried with different browser.
I can post here the screens and I can take a video about the password reset that doesn't work.

I will show that I try to reset the password and I will show the password typed on the keyboard,
than I will try to log in and...nothing! Someone else with the same issue?
Regards,
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SFR10
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June 04, 2018, 10:15:57 AM
 #2

I can post here the screens and I can take a video about the password reset that doesn't work.
Do those and contact their support "again":
- Direct link: https://cloudbet.zendesk.com/hc/en-us/articles/115003233653-Login-Problems-

Login Problems
May 11, 2018 12:09

Don't worry if you've forgotten your password, you can reset it by clicking here

If you're still having trouble or have not received your password reset link please contact our support team from the Live Chat button below.

Someone else with the same issue?
Just "created an account" and I was able to successfully reset and log in again:


Try to contact them (on this forum): Cloudbet

Cloudbet
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June 04, 2018, 11:08:05 AM
 #3

@Faghe

I've responded to your PM and have highlighted this issue to our support teams as a priority. They should be in contact with you directly very soon, but if there is any further delay then please let me know and I'll chase this for you.

Edit: If you wanted to PM me the screenshots of the issue I can also attach them to your ticket which may help speed up the process.

@SFR10 Thanks for taking the time to offer help one of our players, the BCT community is really supportive!  Smiley

Thanks very much,

Ronnie @ Cloudbet

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sabbir19
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August 15, 2018, 07:12:41 AM
 #4

hi,

i had the same Problem, i take a deposit and then the i get the Error "Incorrect nickname, email address or password", i recover the Password, but it don't work. What was the Solution? I want my Money back!
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