BTCJam is hiring!

[paulolellis]

Customer Support/Operations

BTCJam is revolutionizing how credit is being distributed around the world. Our innovative peer to peer platform allows lenders to invest in borrowers on a global scale, helping people get credit for the first time and also realizing superior returns that are strongly diversified from other asset classes.

BTCJam is funded by Silicon Valley VCs and Angels and has offices in San Francisco. We are currently a team of 5 people and are looking to expand rapidly.

In order to increase customer satisfaction and support product development, we are looking for a dedicated

Customer Operations Specialist

This is an excellent time to join a very exciting company. You will work closely with the founders learn from all areas of business. This opportunity will take your professional life to the next level.  We don't expect you to know everything but we do expect you to have an open mind and the willingness to learn and evolve.


Responsibilities
 * Monitoring, prioritizing, and responding to customer support emails and chats relating to BTCJam's platform
 * Manage issues in proactive and reactive ways to identify common trends within support inputs
 * Identify erroneous activity and ensure that services provided to customers are continuously available
 * Collaborate and communicate with the business and product teams to help prioritizing next steps
 * Patience and sound judgement when corresponding with customers


Requirements
 * Good understanding of bitcoin and lending principles
 * Excellent people, communication and writing skills
 * Results oriented
 * Experience with support and ticket management systems is highly appreciated


What to send
A resume, LinkedIn or AngelList profile
A brief answer to the question: if you could help BTCJam on anything, what would it be?


Send this to jobs at btcjam.com

[impresionesmline]

if you could help BTCJam on anything, what would it be?

Perhaps Estimulate you to be involved in some issues like the ones mentioned below where a lot of people have lost their money and you do not seem to care anything about that. You do not provide a single measure to refund (perhaps) at least 10% of the funds that people lent (apart from the fact that some loans say to be "secured" ) .

https://btcjam.com/users/6995

https://btcjam.com/listings/7354

https://btcjam.com/listings/8361

[Kluge]

This is remote work, yeah?

[gondel]

Hello,
I am very interested in the job position.

BR,

Gondel

[inspiredinvestor]

This is remote work, yeah?

+1 curious

[mistress_magpie]

Is part-time or freelance customer support work available? What is the pay-rate?