Accidently sent Ethererum to my ERC20 address on IDAX exchange.

[Jscaff]

If anyone can help with this and what are my options and steps inorder to get these funds back to my original account it was sent from. I have sent ETH directly into my token accidently roughly $500usd i know its not much but would still be good to recover this, IDAX dont give out Keystore files / JSON so and using their support is impossible as they dont understand english, My question is Do these funds automatically bounce back to my Orginal eth account or do they automatically move into the ETH account on their exchange? Thanks to anyone with knowledge wanting to help it will be much appreciated.

[Heisenberg_Hunter]

You can check the status of your transaction by entering your txid in etherscan. Note that an Erc20 wallet is an Eth wallet and it would not be a problem if Idax helps you out with this. Post your txid or address of your exchange wallet here and let me see if I can help you out with this.

IDAX dont give out Keystore files / JSON so and using their support is impossible as they dont understand english

Exchanges never give out the private key details to customers, and you don't have a choice but to contact their support team.

My question is Do these funds automatically bounce back to my Orginal eth account or do they automatically move into the ETH account on their exchange?

No they won't bounce back as you say. You have no choice but to contact the support and they will restore your eth to your wallet. Most of the people had similar problem of messing up with addresses. Some have sent eth to an erc20 address and contacted the support and the support helped them in restoring the funds.

[Jscaff]

Hey thank you for replying the txhash address is

https://etherscan.io/tx/0x7c966aa02864f58c6ae0ff8d6079ad9f2cbfe80cacf6f14d48fc07d533ffa5c2

Ive asked support for help and they do not understand english, ive put in about 4 support tickets in the last 10 days since this happen and no reply.

[Heisenberg_Hunter]

It seems that this 0x8a22De005014709bD3638de9ABA6E44d5f98abAf is the exchange address where you have sent your ether right? It seems the transaction is successful and your ether is safe in your erc20 exchange wallet. Since exchanges don't give out private keys, you can't sign the transaction or you can't import them to your own erc20 wallet.

Does the ether shows up on the erc20 exchange wallet?
If yes, try to manually move the ether to your wallet. If no, you need to contact Idax somehow and try to move this. You have no other choice other than this.

Last month, I encountered a similar problem. A friend of mine sent eth to bittrex erc20 wallet accidentally and he contacted the support and waited for a month and his funds were successfully restored.

Ive asked support for help and they do not understand english,

Use Google Translator instead If you need your funds to get back to you, only idax support can help you out with this.

[o_e_l_e_o]

Heisenberg_Hunter is correct. Your transaction completed successfully and your ETH is in IDAX's wallet. The only people that can update your account balance to reflect this is IDAX support. You could maybe try asking in the Chinese local board if there is someone who could help translate for you.

[Jscaff]

It seems that this 0x8a22De005014709bD3638de9ABA6E44d5f98abAf is the exchange address where you have sent your ether right? It seems the transaction is successful and your ether is safe in your erc20 exchange wallet. Since exchanges don't give out private keys, you can't sign the transaction or you can't import them to your own erc20 wallet.

Does the ether shows up on the erc20 exchange wallet?
If yes, try to manually move the ether to your wallet. If no, you need to contact Idax somehow and try to move this. You have no other choice other than this.

Last month, I encountered a similar problem. A friend of mine sent eth to bittrex erc20 wallet accidentally and he contacted the support and waited for a month and his funds were successfully restored.

Ive asked support for help and they do not understand english,

Use Google Translator instead If you need your funds to get back to you, only idax support can help you out with this.

Hey yes thats right thats where its been sent to but it does not show up in my erc20 account, Only option is to use the google translator at this point, I have tried getting on their social media pagers and hopefully someone can assit, I really appreciate your replies Thank you

[slaman29]

Just follow the helpful advice of above posts. Make sure you give all the details briefly but in full. The type of ERC20 address it was meant to support, the full details of your transaction and a screenshot of your account showing that deposit address. It will probably take a long time, but you should get your ETH back, or at least credited to the ETH account balance on IDAX.

I know you know, but be careful not to do this again. It's the most common ETH mistake people do and so much problems can be avoided simply by being a little more careful.

[kramchers]

you need to contact them and make a conversation.
why dont you look if the ETH is on your IDAX account.
check balance, go ETH.
it may be there.

[Jscaff]

you need to contact them and make a conversation.
why dont you look if the ETH is on your IDAX account.
check balance, go ETH.
it may be there.

The ETH isnt in my account, its on the erc20 token account just sitting there, Only idax can help get this out, its just so hard talking to them as they dont speak english.

[Jscaff]

[/quote]
Use Google Translator instead If you need your funds to get back to you, only idax support can help you out with this.
[/quote]

Hi just an update, i did use the Translator and it seemed to have worked he did reply with "we'll submit the developer to restore your balance，Processing takes 2-3 business days " Hopefully this will work, As i did ask them aswel 10 days ago and someone said in broken english 1-2 days you will have it, Not sure what this ment

[JacobLiam12]

Oh that's sad to know. I'm looking forward others to answer who can explain it elaborately.

[GaryCynthia]

Oh that's sad to know. I'm looking forward others to answer who can explain it elaborately.

[farnandezetn]

Contact with the authority. You must choose the option to contact the help and they will reestablish your eth to your wallet. A large portion of the general population had comparative issue of botching up with addresses. Some have sent eth to an erc20 address and reached the help and the help helped them in reestablishing the assets.

[farnandezetn]

Contact with the authority. You must choose the option to contact the help and they will reestablish your eth to your wallet. A large portion of the general population had comparative issue of botching up with addresses. Some have sent eth to an erc20 address and reached the help and the help helped them in reestablishing the assets.