I used it before and everything was good. Maybe they had shortcomings, but I believe they are not scamming now.
After knowing about the issue, they informed the users about the two tokens coming from different contract addresses
here. In addition, they want to make things right by disabling the wallet, stopping the trades and refunding the users funds that were spent on buying the said token (
source). ~
Btw, they also posted updates about this in their twitter accountIf you have contacted them at
https://mercatox.com/support about it, just wait for their response. That's all you can do now. As you've mentioned, sure that there are lots of people who bought birdchain, meaning there will be same or even more no. of support tickets about it