IDEX Account hacked somehow?

[hatch789]

Hi Guys,

I don't know where to post this so hopefully this is the right spot. I need some help figuring out how this could have happened. 3 days ago it appears someone got into my IDEX account and sold my XYO coins then proceeded to transfer to the ETH to their own account. I am unclear how this could have taken place as I have been very careful with my IDEX account and my JSON file there. So is there anything (any clues) in this transaction that point to something beyond someone brute force hacking my IDEX account? Please help me understand how this could take place.

I get that my 1 ETH is gone ...yes it pisses me off to high heaven and people will be like too bad buddy I had xxx amount stolen. But what I'm trying to understand is HOW this happened so I can avoid it in the future. It makes no sense to me. My google accounts are secure e-mail etc... so I'm not sure what on earth happened.

Any help unraveling this mystery would be greatly appreciated.

transactionId   date   market   type   tokenAmount   etherAmount   usdValue
cbaee360-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   6312.983039   0.04116633   28.81643177
cbae4720-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   72461.66778   0.5   350
cbadaae0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   25209.15473   0.1759599   123.17193
cba8eff0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   29405.399   0.20554374   143.8806173


http://etherscan.io/tx/0x91714ee08c34934036b52c903cbc7f9441082e97b9a6f824773cbdb49b3f84eb

[xireKT]

Hi Guys,

I don't know where to post this so hopefully this is the right spot. I need some help figuring out how this could have happened. 3 days ago it appears someone got into my IDEX account and sold my XYO coins then proceeded to transfer to the ETH to their own account. I am unclear how this could have taken place as I have been very careful with my IDEX account and my JSON file there. So is there anything (any clues) in this transaction that point to something beyond someone brute force hacking my IDEX account? Please help me understand how this could take place.

I get that my 1 ETH is gone ...yes it pisses me off to high heaven and people will be like too bad buddy I had xxx amount stolen. But what I'm trying to understand is HOW this happened so I can avoid it in the future. It makes no sense to me. My google accounts are secure e-mail etc... so I'm not sure what on earth happened.

Any help unraveling this mystery would be greatly appreciated.

transactionId   date   market   type   tokenAmount   etherAmount   usdValue
cbaee360-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   6312.983039   0.04116633   28.81643177
cbae4720-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   72461.66778   0.5   350
cbadaae0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   25209.15473   0.1759599   123.17193
cba8eff0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   29405.399   0.20554374   143.8806173


http://etherscan.io/tx/0x91714ee08c34934036b52c903cbc7f9441082e97b9a6f824773cbdb49b3f84eb

Well, considering that when you open an IDEX account, a private key is generated for your wallet address, it's very much possible that you somehow ended up giving that info out...Unfortunately, there is not much anyone can do for you besides telling you to be more careful with your private keys during the next time you use them.

GL

[hatch789]

But that private key requires a password or keyphrase to use it and I'm having trouble understanding how this could have been compromised?

[makerst]

It's not so easy to imagine, because most likely you were caught in phishing or it was inattention on your part and you sent someone a private key, because otherwise it's impossible.

[xireKT]

But that private key requires a password or keyphrase to use it and I'm having trouble understanding how this could have been compromised?

Phishing scams? Keyloggers? Access to your info? I'm no security crypto genius sorry, I'm not sure exactly how but when it comes to cryptos, anything is possible.

Best thing is to never leave all your tokens/coins in exchanges. Try to diversify them with different storing options (best ones currently are hardware wallets - trezors, ledger nano s), etc.

[Dart18]

If you use json file then it is impossible if yiu are using your own PC or laptop.
For it requires the file and the password.
But one question though, is there a json file log in at idex? I thought it was just private key log in there.
Anyway, if there is then it maybe you have inserted your usb to a computer shop to take the json file out.
It is a combo of copying the files in your USB and also a keylogger for your password.
If not in a shop then it is impossible. Are you certain that is idex.market? You might want to bookmark it now to avoid this from happening again.

[VclDm]

Hi Guys,

I don't know where to post this so hopefully this is the right spot. I need some help figuring out how this could have happened. 3 days ago it appears someone got into my IDEX account and sold my XYO coins then proceeded to transfer to the ETH to their own account. I am unclear how this could have taken place as I have been very careful with my IDEX account and my JSON file there. So is there anything (any clues) in this transaction that point to something beyond someone brute force hacking my IDEX account? Please help me understand how this could take place.

I get that my 1 ETH is gone ...yes it pisses me off to high heaven and people will be like too bad buddy I had xxx amount stolen. But what I'm trying to understand is HOW this happened so I can avoid it in the future. It makes no sense to me. My google accounts are secure e-mail etc... so I'm not sure what on earth happened.

Any help unraveling this mystery would be greatly appreciated.

transactionId   date   market   type   tokenAmount   etherAmount   usdValue
cbaee360-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   6312.983039   0.04116633   28.81643177
cbae4720-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   72461.66778   0.5   350
cbadaae0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   25209.15473   0.1759599   123.17193
cba8eff0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   29405.399   0.20554374   143.8806173


http://etherscan.io/tx/0x91714ee08c34934036b52c903cbc7f9441082e97b9a6f824773cbdb49b3f84eb

Well, considering that when you open an IDEX account, a private key is generated for your wallet address, it's very much possible that you somehow ended up giving that info out...Unfortunately, there is not much anyone can do for you besides telling you to be more careful with your private keys during the next time you use them.

GL

Maybe in this case you are logged in and the fake IDEX website and that website has stolen your private key then stolen the coin in that account. To ensure the safety of my wallet MEW I often transfer coin wants to trade to another wallet MEW to trade on the decentralized floor such as IDEX, ED, Fork Delta.

[hatch789]

Yeah this is what's soooooo crazy. I have always been very careful with my account and been trading Crypto now for over a year without any issues ever. So yes I know this is "lucky" that it's my first event and I only lost 750 dollars or something like that but damn if I don't know how it happened then I'm going to have a hard time avoiding it or knowing if other things are somehow compromised.

Is there any way to see any more detailed information on these transactions? It doesn't seem like IDEX has a way for me to see if someone logged into my account. They don't appear to track stuff for us like that.

The date/time of the hack is odd too middle of the afternoon on Thursday but nothing eventful took place that day and no other "red flags" for me that day so without a password and no real way I could have been phished... I don't understand how this would be possible it's not computing at all with me.

I am always careful to make sure I'm on the real sites and never entering a fake or phishing site.

[meidut]

Hi Guys,

I don't know where to post this so hopefully this is the right spot. I need some help figuring out how this could have happened. 3 days ago it appears someone got into my IDEX account and sold my XYO coins then proceeded to transfer to the ETH to their own account. I am unclear how this could have taken place as I have been very careful with my IDEX account and my JSON file there. So is there anything (any clues) in this transaction that point to something beyond someone brute force hacking my IDEX account? Please help me understand how this could take place.

I get that my 1 ETH is gone ...yes it pisses me off to high heaven and people will be like too bad buddy I had xxx amount stolen. But what I'm trying to understand is HOW this happened so I can avoid it in the future. It makes no sense to me. My google accounts are secure e-mail etc... so I'm not sure what on earth happened.

Any help unraveling this mystery would be greatly appreciated.

transactionId   date   market   type   tokenAmount   etherAmount   usdValue
cbaee360-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   6312.983039   0.04116633   28.81643177
cbae4720-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   72461.66778   0.5   350
cbadaae0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   25209.15473   0.1759599   123.17193
cba8eff0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   29405.399   0.20554374   143.8806173


http://etherscan.io/tx/0x91714ee08c34934036b52c903cbc7f9441082e97b9a6f824773cbdb49b3f84eb

I think you are wrong to enter a phishing IDEX address. So you do not suspect if one enters the privatkey to the phishing address. So your solution should change your address. No time to regret.

[mastadonballs]

Seem like you should scan virus for your computer or maybe you should change to use another better Browser cause you also can be hacked just because your Browser cookie stolen. Beside, I think next time you should use Meta Mask to trade on IDEX, it's much safer than you log into your wallet on IDEX directly by your Private key

[twobits]

But that private key requires a password or keyphrase to use it and I'm having trouble understanding how this could have been compromised?

Of you are using idex through input your privatekey and it doesn't require any password. It's the worst part right now. Maybe you are getting hacked or another possible thing your desktop has been infected by malware and your privatekey has been stolen. so many scammer in these days.

[samcrypto]

If you use json file then it is impossible if yiu are using your own PC or laptop.
For it requires the file and the password.
But one question though, is there a json file log in at idex? I thought it was just private key log in there.
Anyway, if there is then it maybe you have inserted your usb to a computer shop to take the json file out.
It is a combo of copying the files in your USB and also a keylogger for your password.
If not in a shop then it is impossible. Are you certain that is idex.market? You might want to bookmark it now to avoid this from happening again.

Yes, json file log in is available is IDEX and I think something is wrong here because its really impossible not unless you go to a phishing site or your ETH wallet was hack literally and not on Idex. You’d better to be careful next time, will follow this thread for me to know the reason behind and to protect also my wallet.

[charlotte04]

Hi Guys,

I don't know where to post this so hopefully this is the right spot. I need some help figuring out how this could have happened. 3 days ago it appears someone got into my IDEX account and sold my XYO coins then proceeded to transfer to the ETH to their own account. I am unclear how this could have taken place as I have been very careful with my IDEX account and my JSON file there. So is there anything (any clues) in this transaction that point to something beyond someone brute force hacking my IDEX account? Please help me understand how this could take place.

I get that my 1 ETH is gone ...yes it pisses me off to high heaven and people will be like too bad buddy I had xxx amount stolen. But what I'm trying to understand is HOW this happened so I can avoid it in the future. It makes no sense to me. My google accounts are secure e-mail etc... so I'm not sure what on earth happened.

Any help unraveling this mystery would be greatly appreciated.

transactionId   date   market   type   tokenAmount   etherAmount   usdValue
cbaee360-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   6312.983039   0.04116633   28.81643177
cbae4720-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   72461.66778   0.5   350
cbadaae0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   25209.15473   0.1759599   123.17193
cba8eff0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   29405.399   0.20554374   143.8806173


http://etherscan.io/tx/0x91714ee08c34934036b52c903cbc7f9441082e97b9a6f824773cbdb49b3f84eb

I haven't had any trouble on using Idex so far. For me, it is so easy to use and has a good interface. I have bought a lot of cheap coins from their and would continue still on.

[ccsang]

unfortunately, nobody can help you because that transaction already made and you can't get back your ETH, you are in control of your own assets, but but the price to pay is that you are in charge of your own security, I'm sure that hacker already steal your private key, reinstall your computer and be careful don't click any unknown link, buy a hardware wallet to secure your assets

[teilwalL05]

Anything that is connected to the internet are not safe at all to hackers, I really think the best way to prevent this is to keep your coins and tokens safe in a offline cold storage next time, I had a work mate that was a victim to this kind of thing just like what happen to you, And I really think if you have stored your coins in your IDEX account it is not surely 100% safe, I really think they don't really miss the part where they keep on reminding us that Exchanges sites is not to be treated as a wallet or storage devices right?

[Rocketiy]

Hi Guys,

I don't know where to post this so hopefully this is the right spot. I need some help figuring out how this could have happened. 3 days ago it appears someone got into my IDEX account and sold my XYO coins then proceeded to transfer to the ETH to their own account. I am unclear how this could have taken place as I have been very careful with my IDEX account and my JSON file there. So is there anything (any clues) in this transaction that point to something beyond someone brute force hacking my IDEX account? Please help me understand how this could take place.

I get that my 1 ETH is gone ...yes it pisses me off to high heaven and people will be like too bad buddy I had xxx amount stolen. But what I'm trying to understand is HOW this happened so I can avoid it in the future. It makes no sense to me. My google accounts are secure e-mail etc... so I'm not sure what on earth happened.

Any help unraveling this mystery would be greatly appreciated.

transactionId   date   market   type   tokenAmount   etherAmount   usdValue
cbaee360-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   6312.983039   0.04116633   28.81643177
cbae4720-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   72461.66778   0.5   350
cbadaae0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   25209.15473   0.1759599   123.17193
cba8eff0-6a7e-11e8-a34d-252f02cc8c1a   6/7/2018 14:15   XYO/ETH   sell   29405.399   0.20554374   143.8806173


http://etherscan.io/tx/0x91714ee08c34934036b52c903cbc7f9441082e97b9a6f824773cbdb49b3f84eb

Why do you want to shorten? News does not mean that Korean platforms are hacked. Why did you come out to talk about this? Do your malice need better prices to hold? Although I also need. But I hate your behavior, haha.

[asuredbet3]

It is quite unfortunate. I think you were phished. Try to triple check your url and ensure it is correct before you login any sensitive information.

[Svelto]

Can’t really see anything strange from the transaction.

If you haven’t logged on to a phishing website, then it might be some virus or malware in your computer. As the above members have advised, it is really important to do a clean up of your compu

[DabsPoorVersion]

But that private key requires a password or keyphrase to use it and I'm having trouble understanding how this could have been compromised?

it already happened. I dont know how and what would be the main reason why your funds has been stolen, even if it requires a password or a keyphrase, the hacker must have fully control of your wallet, maybe you become victim of phising or someting, just be careful next time.

[spngebob]

Phishing link?
Keyloger?
Accidentally typed private key somewhere public?

There are many solutions. Think what you were doing that day and perhaps you will remember what happened. Users usually enter private keys to phishing sites without knowing it.