Token payment not visible

[BingoDog]

If someone can explain and help me I would appreciate it.

Recently I was participating in signature campaign where part of award was paid in Nollycoin tokens.
I gave the ETH addres that is ERC-20 compatible (I use Ethereum mobile wallet) and the transaction is visible on etherscan but not in my wallet.
Here it is:
https://etherscan.io/tx/0x562bd7ab6960c0c5d6610d7d7fd64951f5521ecabb49a8b53cb9e33b6cc9ee23

What could be the reason and what can I do?

[iwanirawan]

If you have already receive the token and the token already listing on some market maybe you can check it by import your wallet at that exchange. Like when you want to sell your tokens to ETH in some exchange. If the balance of tokens appear so its safe for you that you still get your payment And you can do your transaction. If not i have nothing to explain. Hope this can help even just a little advice.

[celakkenyang]

If someone can explain and help me I would appreciate it.

Recently I was participating in signature campaign where part of award was paid in Nollycoin tokens.
I gave the ETH addres that is ERC-20 compatible (I use Ethereum mobile wallet) and the transaction is visible on etherscan but not in my wallet.
Here it is:
https://etherscan.io/tx/0x562bd7ab6960c0c5d6610d7d7fd64951f5521ecabb49a8b53cb9e33b6cc9ee23

What could be the reason and what can I do?

If you use imtoken you can register a smart contract and the decimal number of the token. many tokens are not detected from the wallet system like the number of different decimal places like 8, 18 and others.

[gstar - ross]

did u check if your need to custom add the token on your wallet? this could be the issue why u are not able to see your tokens appear in your wallet

[BitBite5]

Maybe this wallet doesn't support this token and if it has this feature it could be added manualy. Probably the best way would be to contact the support and see the possible options.